Venue and Event Coordinator

  • Job Number: JR-10072940
  • Employment Type: Permanent Full Time
  • Location: NSW: Sydney
  • Opening date: 24/06/2022 12:00 AM AEST
  • Closing date: 01/07/2022 11:59 PM AEST
  • Applications close in: 2 days time

With our customers at the heart of everything we do, we’re designing innovative solutions to deliver better ways for everyone to connect, share and thrive. And that’s where our people come in – by collaborating to make great things happen.

About the Role:

As a Venue and Event Coordinator, the face of CIC (Customer Insight Centre) and will be the meet and greet person who will deliver executional excellence for key activities conducted at the CIC Sydney, working with key stakeholders across the organisation to deliver world class customer experiences.

Partnering closely with the wider Customer Insights Centre team, Sales, Solutions, Technology Innovation and Strategy and Marketing you will act as an enabler for creating highly relevant and insightful approaches that will inform, inspire, excite, and delight customers. Your approach will inspire customer advocacy, unlock new opportunities, and accelerate outcomes including sales and innovation partnerships.

Your responsibilities will include:

  • Taking and maintain booking requests.
  • Executing the CIC Venue Services team strategy and value proposition.
  • Ensuring effective delivery of key programs:
    • Customer facilitation
    • Events
    • Meetings
  • Supporting the delivery of large scale virtual events and broadcasts
  • Championing collaboration with other CIC functions.
  • Providing exceptional customer experiences through the seamless co-ordination of day-to-day delivery aligned to key CIC activity.
  • Identifying and resolve HS&E and operational issues during delivery and execution.
  • Seeking and reporting customer feedback, actively make efforts to address any live issues, seeking to identify continuous improvement opportunities wherever possible.
  • Working closely with commercial partners (e.g. contracted food and beverage partner) engaged to ensure effective supply of services, high levels of service provision and compliance with contract conditions.
  • Assisting with reporting on visitor statistics, services and activities contributing to the development of weekly, monthly and quarterly centre reviews.

What we are looking for:

  • Demonstrable experience in supporting events of varying scope, and size up to 500 people
  • At least 3+ years’ event experience in either Event Production, Event Delivery or Event Management
  • Tertiary qualifications in Events, Marketing and/or Communications is highly desirable
  • Experience in virtual events or technical event production preferred
  • Exceptional customer service skills
  • Excellent verbal and written communication skills
  • Ability to interact effectively with senior executive personnel
  • Personality that drives and embraces exceptional standards
  • Demonstrated ability to plan individual and functional workload activities
  • Ability to identify and implement innovative solutions to day to day operational issues
  • A willingness to learn and be coached on presentation capabilities and demonstrations as required
  • Ability to work effectively with minimal supervision
  • Excellent self-management skills
  • Excellent team player and the ability to work effectively within a small team environment            
  • Experience with a technology-oriented environment highly desirable

Here, your ideas are encouraged, and you’ll be able to collaborate with your peers in initiatives that do extraordinary things for society, businesses, and individuals.

If you've got a passion to innovate, succeed as part of a great team, and looking for the next step in your career, we'd welcome you to apply!

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We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

Apply Now
  • Job Number: JR-10072940
  • Employment Type: Permanent Full Time
  • Location: NSW: Sydney
  • Opening date: 24/06/2022 12:00 AM AEST
  • Closing date: 01/07/2022 11:59 PM AEST
  • Applications close in: 2 days time