An excellent opportunity has become available for a highly motivated and passionate Product Management Senior Specialist to join the Product Management Team.
As the Product Management Senior Specialist, you will be responsible for managing and developing product solutions within the Outcome Based Services mission, which is part of the Telstra Purple Services Products group. As a key role in an agile structure, you will contribute to setting the vision for the future of customer product, service and experience aligned to the mission’s strategic direction.
Your key responsibilities and major tasks include, but are not limited to:
Direct and manage the product lifecycle of your portfolio
Track the financial / sales performance and customer satisfaction for products across all business units
Ensure a brilliant customer experiences across the product lifecycle including driving standardisation
Support the simplification and standardisation of services product constructs and commercial models to support common services and outcome patterns
Assist the Product Owner in the development, management, and execution of the managed services roadmap
Partner with appropriate Telstra internal teams for capability and deliver initiatives
Balance managed services customer needs with profitability and capability cost
Enough about us, let's talk about you. To hit the ground running we are looking for individuals who can confidently demonstrate the following:
Demonstrated product management experience
Previous experience in developing managed services underpinned by an ITIL framework
Proven customer experience and commercial acumen
Ability to navigate ambiguity and lead to drive outcomes
Demonstrate ability to collaborate with cross-business stakeholders
Balance of strategic mindset and operational ability to develop and execute to a plan and product roadmap
Agile ways of working experience – Highly desirable
Our perks & benefits:
Work-life integration - we understand life happens when you're busy making other plans, so we offer flexibility around where, and when you work.
16 weeks paid parental leave for primary and secondary carers.
Professional development program.
An epic (free) Telstra mobile phone plan.
Laptop/Device allowance renewed every 2 years.
Purchased Annual Leave scheme.
Discounted Telstra products and services.
We fully embrace flexibility and choice at Telstra and it’s as unique as you. We believe every role can flex in some way and encourage you to work where, when, and how you are most engaged, safe, and productive. Talk to us about how a role could be flexible for you!
This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your individual circumstances.
On the cusp of the next technological transformation in the digital world, Telstra has and continues to be at the forefront of local and global innovation. Come disrupt and lead the industry as we build the networks for the future and push the boundaries of what’s possible with technology.
We're after the right blend of experience and enthusiasm and look for cultural add, rather than cultural fit. We benefit from the unique gifts and backgrounds of each person in our business and push for diversity of thought in all we do.