We are trusted legal advisors with the judgement and passion to deliver brilliant outcomes. As one of our Legal Counsel, you'll provide world class legal support that’s clear, accurate, practical and commercial. 

Our customers are at the heart of everything we do and we’re designing innovative solutions to deliver better ways for everyone to connect, share and thrive. And that’s where our people come in – by collaborating to make great things happen.

In Legal & Corporate Affairs, we engage with internal and external stakeholders to support the business, influence strategy and sustain our reputation with government, regulators and media.

Key responsibilities include:

• Providing strategic and expert legal advice on a wide variety of legal matters including contract interpretation, negotiation, disputes and regulatory issues, supporting our Sales team in Canberra
• Identifying and escalating legal issues and risks that have impact on other LOBs or BUs
• Applying approved policies and practices to ensure the quality of legal advice
• Ensuring an appropriate level of understanding around legal policies/practices and issues
• Deciding which specific resources within the approved legal firm should be briefed and ensure the effective delivery of external legal advice
• Collaborating and innovating with team members and stakeholders to improving existing  processes

To be successful in this role, you will:

• Hold a Bachelor of Laws and a current practicing certificate and have approximately 4-8 years PQE experience
• Have some in-house experience is desirable but not essential
• Need good commercial skills and experience in drafting, negotiating and advising on commercial contracts and be comfortable liaising directly with a wide range of clients
• Be an excellent communicator who is able to influence and manage stakeholders and be adept at understanding and managing the political complexities of a large organisation
• Government security clearance is highly desirable but not essential

You’ll have opportunities to expand your capability through a range of development experiences, like secondments, cross-company working groups, stretch projects, and various learning programs to help equip you with the right skills for the future.

If this role sounds like you, then we would love to hear from you to discuss this great opportunity.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

What’s this role?

To support our rapid growth, improve our speed to market, deliver data-driven, automated and customer centric digital experiences we are renewing all our platforms from the ground up.  We’ve set up cross-functional agile teams covering our all our systems.

To solve some of the biggest integration challenges which will create value for our customers. You will As an API Engineer you will be responsible for driving a connected customer experience through creating robust APIs at scale, building features in the right way and setting clear data driven objectives teams can learn from. You will enable people by sharing best practice, influencing teams on API design patterns and principles and using data to drive decisions.

Key Responsibilities,

• Build APIs and the integration required for those APIs into backend and other middleware systems.
• Provides strategy and an architecture mindset to design option to increase efficiencies and simplify integration across multiple platforms.
• Participate in the design and delivery of multiple projects.
• Solve and recommend solutions for complex issues as needed.
• Take ownership to resolve issues and drive them to completion.

Critical Competencies,

• Demonstrated experience in API development (APIs, Mulesoft, Anypoint Studio, DataWeave, etc).
• Proven experience in API strategy, development and management
• Understanding of modern web applications and SPAs
• Familiar with leading technologies enabling DevOps (CI/CD)
• Familiar with API management concepts and capabilities (Security, Authentication, Policies, REST service design principles, Git)
• Ability to deliver complex technology programs in agile environments
• Strong knowledge of AWS
• Proactive promoter of agile best practices
• One or more current MuleSoft Certifications are preferred (MuleSoft Certified Developer - MCD)
• AWS certified associate level certification
• Java certification

How you will be measured?

We are all measured on the same three things:

• Customer growth (active services)
• Customer satisfaction (churn)
• Profitability (EBITDA)

Interactions and behaviours

• Challenges the norm
• Approaches solutions with an open mind
• Customer focus
• Loves getting involved in other domains and supporting them with good insights
• Communicate, communicate, communicate!  The good, the bad and the ugly.  Always give it and receive it with the best intent of getting the right outcome for our customers, employees & partners.
• Never walk past a problem – be it a code error, a fire hazard or a messy kitchen – raise it, fix it, own it, and encourage your colleagues to do the same.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Belong is full of customer loving, product shaping, market creating and technology building people; passionate about making things straight forward for our customers. If this sounds like you, we’d love to hear from you!
 

Our team focus on resetting our cost base by simplifying our products, tools and ways of working, and fundamentally reducing service demand from our customers. 

Role Purpose:

The Retention role is designed to  strengthen and retain customer relationships through meaningful and transparent conversations when expectations are not met, reduce the amount of cancellations to maintain customer base, reduce complaint volume associated to cancelation requests and improve the quality of the service provided to our customers via capturing data around complaint and cancellation requests

As a Customer Retention Specialist, you will be responsible for:

• Efficiently managing Inbound and Outbound work from customers requesting cancellation.
• Using problem solving and negotiation skills to resolve customer issues and retain customer’s account.
• Creating opportunities to up/cross sell Belong products and services where in the interest of the customer.
• Maintaining high customer retention rate for Belong while keeping customer interests in mind.
• Taking ownership of customer complaints and resolve the root cause of the problem preventing it from it happening again.
• Identifying future problems and prevent them for happening to ensure first call resolution
• Identifying areas of improvements in customers journey of all products, process flows and escalate to direct manager.
• Identity processing, knowledge gaps that are leading to customer cancellation.
• Liaising with products and other contact centre teams to escalate issues impacting customer accounts.

To be successful in this role you should have:

• Strong experience in Retention preferably in a Telecommunications environment
• Demonstrated analytical and organizational skills
• Working knowledge on the retention methodologies and the lifecycle of Belong

JOIN US!

Not only will you be rewarded with a competitive salary package, but there are a range of lifestyle products and services that you can access, including options to purchase additional leave, volunteer leave and the list goes on. And, in case you hadn't heard, we champion flexibility and flexible working in all our roles.

If you can help us add a positive impact to every Telstra customer’s experience, enjoy collaborating with different people and can handle challenge in any form, we'd love to hear from you.
 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We’re focused on delivering a seamless and amazing experience for our customers. To help us do this, our product and service design teams play a vital role in bringing our products to life.

We're working hard to become a world-class technology & service organisation. With that in mind our team are responsible for analysing our products, forecasting demand and requirements to shape how we do things to satisfy our customers.

Employment Type: Fixed Term (8 months)

About the Role:

As Gaming & Smart Home product owner you will be responsible for maximizing the value for customers and for Telstra. You will set the mission and prioritisation of work for cross functional teams to deliver a strategic outcomes and optimize customer experiences.

This is a great opportunity for a passionate, driven product owner to help stand up innovative, high growth products, create and execute strategy and life cycle and improvement

Accountabilities:

• Manage product design principles to ensure customer centric designs are applied for optimal end to end user experience
• Enhance customer experiences through on-going analysis of usage patterns and collecting feedback from customers for continuous product improvements delivering business and technical value
• Work directly with customers to test value, interface designs and collate feedback from new product releases
• Collaborate with internal stakeholders including Product Managers, Business Representatives and Business Analysts to ensure customer queries are accurately captured, assessed and resolved
• Seek opportunities to streamline processes (including customer support) to achieve optimal outcomes for customers and internal stakeholders

Skills and Experience required:

• Proven experience as a Senior Product Owner
• End to end Product Management experience (from stand up to life cycling)
• End to end understanding of UX and CX, focus on customer experience
• Ideally experience within Consumer IoT or Online Gaming Domain - highly desirable
• Online gaming product experience including design / marketing - highly desirable
• App development and design
• Proven Digitally intuitive

  
   

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Car

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We are looking for passionate individuals who can work in a Fast Pace, High Volume Call Centre. You will have a high resilience skill set and a desire to help the broader community in their time of need. In your role, you will take inbound calls from community members who require emergency assistance and connect them with the required Emergency Services Organisation (Police, Fire, Ambulance) . All calls must provide a consistent and high level of quality service standard to our customer, embedding a First Time Right Culture. The role requires a high personal resilience mindset. As a Customer Service Operator you will be reporting to the Customer Service and Support – Team Leader Emergency Services Sydney.

The Part Time role will suit individuals who can commit to 5 shifts a week on an Afternoon shift basis only. Shifts start times commence between 2-4pm Daily, and includes some weekends and Public Holidays. You will work 25 hours per week with an option to increase your hours during busy periods.

To be successful in this role, you will:

• Efficiently connect all emergency calls to Police, Fire or Ambulance
• Provide consistent and high quality service standard to our customers, embedding a First Time Right culture
• Be able to commit to 5 shifts per week in the Afternoon Schedule- 5 hours per shift
• Manage your own work performance to meet set objectives
• Ensure every customer is treated with an empathetic approach
• Apply the Telstra Values, Cultural Priorities and Code of Conduct at all times

A bit about you

• High volume Contact Centre Experience
• Computer Literacy skills
• High Resilience Level and the ability to cope well under pressure
• Experience in working in a team based environment

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

What are the next steps?

If you’re looking for the platform to evolve and develop your career, we want to hear from you! We’ll provide you with the training to be successful in this role, which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business.

Interested? Apply Now!

• Provide consistent and high quality service standard to our customers, embedding a First Time Right culture
• Be able to commit to 5 shifts per week in the Afternoon Schedule- 5 hours per shift
• Manage your own work performance to meet set objectives
• Ensure every customer is treated with an empathetic approach
• Apply the Telstra Values, Cultural Priorities and Code of Conduct at all times

A bit about you

• High volume Contact Centre Experience
• Computer Literacy skills
• High Resilience Level and the ability to cope well under pressure
• Experience in working in a team based environment

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

What are the next steps?

If you’re looking for the platform to evolve and develop your career, we want to hear from you! We’ll provide you with the training to be successful in this role, which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business.

Interested? Apply Now!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

In Products & Technology, we drive an integrated product and technology roadmap for all of Telstra, to deliver innovative and simple product experiences that lead the market and drive profitable growth.

As an Emerging Technology Specialist, you will join the Telstra Labs community – we are the home for innovation and technology. We encourage entrepreneurial attitudes within our team and have fostered a start-up environment that thrives off innovation.

About your new role:

How would you like to work on saving the Great Barrier Reef from nitrate pollution or to radically reduce waste and the carbon footprint of the world’s global supply chains?

Here in Telstra Labs, these are two of the problems we are facing. We have a hypothesis that data – the power to source, mix and analyse large data sets at scale – is the answer to these and other hairy audacious challenges our world faces. Here’s the catch, the data switch to power this innovation and the applications to generate the insights needed in the making. That’s where you come in.

What will you be doing:

o   Operate within a cross-functional agile team that is dedicated to the connected supply chain mission

o   Investigate and make recommendations on emerging technologies and the capability of partners including established vendors and start ups

o   Engage or lead customer workshops to translate customer needs and requirements into new prototypes and features

o   Design software and technology roadmaps that deliver cost effective, scalable enterprise products

o   Collaborate and assist your team with various business, design and/or other situations

Who are we looking for:

o   Growth and entrepreneurial mindset

o   Ability to create and identify innovative ideas to compliment customer needs

o   A software development background with experience in the following languages, including C#, .Net Core, MS-SQL, CSS, Angular + general JS and HTML

o   Exposure to cloud migrations within Azure/AWS

o   Preferable experience conducting marketing and product research
 

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired, and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

If this role sounds like you, then we would love to hear from you to discuss this great opportunity.

 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Connect with Telstra

We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone.

About the role

Working as part of our Booragoon store team, you will be the face and voice of Telstra! Talking to our new and existing customers, you will deliver personalised service and advice to uncover their individual needs and match them with great solutions.

On any given day, you could be sharing your knowledge about our services and the latest gadgets we have on offer, or chatting to a customer about international roaming offers to best suit their travel needs. You could even be kitting up a customer with wireless devices to keep them connected on the go – it’s a job with plenty of challenge and variety to keep things interesting.

Some of the specifics

• Telstra Store in Booragoon: Shop 23 Garden City Shopping Centre 125 Riseley St Booragoon WA 6154
• Full-time position
• Store Hours: Monday to Wednesday 9.00am - 5.30pm, Thursday 9.00am - 9.00pm, Friday 9.00am - 5.30pm, Saturday 9.00am - 5.00pm, Sunday 11.00am - 5.00pm

What you’ll bring

To do well in joining our retail team, you will be confident, knowledgeable and resilient. You'll also show us your natural enthusiasm for working with people.

You'll be receptive to different personalities, and use varied approaches in your interactions with people. Success for us is all about happy customers, and that means going above and beyond to meet their needs!

No previous technical knowledge is required, just your passion for people and learning, as we’ll provide all the training you’ll need. And, with the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.

Sounds like you?

If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Telstra Enterprise is a growth engine for Telstra, focused on providing global business customers of all sizes with industry based services and solutions. We meet a critical need in the market – combining connectivity infrastructure across the world with the leading technology solutions and expertise. In this way, we empower our customers to harness the opportunities created by technology, and respond to the digital disruption that is underway across virtually every part of the economy.

As the Project Manager, you will play a key role ensuring accountabilities on delivery activities for Service Delivery, Service Management, Project Management, Assurance, Procurement and Escalations across products, geographies, order types and customer segments. You will contribute to Telstra’s growing International business and Global expansion by delivering Telstra Global customer outcomes. A key element to achieving the delivery of customer outcomes is delivering and growing profitable revenue to Telstra.

You'll be responsible for:  

• Directing all phases of Project Delivery, including requirements development, design, testing and implementation of a Program of Work, from individual Project initiation through to close, ensuring alignment with the original quote or Sales Business Case (SBC) and any additional quotes and Project Change Requests (PCRs);
• Ensuring delivery teams embed and evolve PMO best practices, which meet agreed quality standards, are completed within time and cost constraints as per scope, contractual requirements, and profit margin. This requires active contribution to the PMO Methodology and implementation to ensure alignment and compliance to Service Management and Delivery Operating Model;
• Ensuring all scope changes and change requests are managed using the appropriate standards and processes;
• Ensuring compliance with Telstra’s integrated Program and Project Management Methodology Framework in order to achieve Project Management disciplines of Quality, Delivery On time and On budget, and Fit-for-Purpose;
• Collaborating with Global Enterprise & Services, Telstra and external business stakeholders to ensure Projects are delivered to agreed milestones, quality and budgets;
• Ensuring that Delivery, Technical, and Commercial Risks and Issues associated with Programs and Projects are appropriately recorded and managed;
• Where necessary, escalating or advising significant Risks or Issues to the appropriate people
• Ensuring that Project schedules are optimised at all times, taking care to include customer and Telstra periods of leave, other activity or dependence;
• Ensuring appropriate Project handover to the Service Management (BAU) teams is in place prior to completion of the Project; this includes Field Operations and Integrated Service Management. Partner with peers to ensure successful transition and implementation of key Projects into BAU;
• Ensuring Post Implementation Reviews are appropriately undertaken and completed on Projects and Programs under their direction.
• Being accountable for the remediation (or Service Recovery) of Platinum Tier customer projects in Service Delivery, where required;
• Maintaining consistency of Telstra governance policies aligned to company strategy

  To be successful in the role, the hiring team is looking for the following:

  • Demonstrated experience in the management and delivery of successful Telecom WAN/LAN/GIE/Infrastructure projects
  • Demonstrated experience in the management and delivery of successful IT/ICT Programs, across a range of Programs
  • Demonstrated ability to manage multiple complex delivery projects simultaneously;
  • Demonstrated ability to perform in high-pressure, deadline critical situations;
  • Experience in a matrix organisation;
  • Proven track record of operational management including regular reporting, managing budgets, developing talent and strong communication/presentation skills;
  • Highly skilled in understanding the financial drivers of Projects and in developing sound and achievable financial business cases and execution plans;
  • Proven ability to directly supervise or guide others with ability to exercise judgment regarding assignments based on Project Manager’s skills and personalities;
  • Effective and demonstrable influencing and negotiation skills;
  • Ability to manage and mentor high-performing contributors who must excel in dynamic, high stress, high stakes, customer-facing environments;
  • Expert oral and written communicator at all organisation levels, effective and compelling presentation skills;
  • Broad knowledge of commercial, technical and legal issues;
  • Project Management Certification from the Project Management Institute (PMI), or the Australian Institute of Project Management (AIPM) – Certified Practicing Project Manager (CPPM), or Project Management Professional (PMP) at a minimum; or the ability to gain within 6 months;

Our purpose is to create a brilliant connected future for everyone, and it’s our responsibility to the nation, and every market we operate in. This will give your work meaning because you’ll know that you’re helping to make a difference to our customers and the communities in which they live

If this role sounds like you, then we would love to hear from you to discuss this great

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Sounds like you?

If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Connect with Telstra

Our vision is to create a brilliant connected future for everyone. And that’s where you come in, by helping our customers to connect: faster, better and smarter.

About the role

Working at our Telstra Chadstone store, the job will have you on the shop floor, talking with our new and existing customers. Listening is key, as we're here to help - and for you, providing a brilliant customer experience is about finding the best possible solutions to suit their individual needs.

Whether you’re chatting about new and exciting technologies such as wearable devices, matching a broadband plan for our customers for the home or office, or discussing our products and services designed to help customers connect in new and different ways – you’ll be the face and voice of Telstra to provide personalised service and advice.

Some of the specifics

• Telstra Store in Chadstone: Shop B103 Chadstone Shopping Centre 1341 Dandenong Road Chadstone VIC 3148
• Casual position.
• Store Hours: Monday to Wednesday 9.00am - 5.30pm, Thursday 9.00am - 9.00pm, Friday 9.00am - 9.00pm, Saturday 9.00am - 9.00pm, Sunday 10.00am - 7.00pm

It's no secret that we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your career with us. Also, being part of our Telstra team, you’ll enjoy access to some great rewards, discounts and benefits!

A bit about you

To be considered for the job, we'll be looking for:

• Experience in a customer facing role.
• Great communication skills that will help you build rapport and work with others
• Previous experience in a dynamic retail/sales environment is a bonus

Apply today!

If you’re excited at the opportunity to be part of a team where you’re trusted to deliver, empowered to achieve, and developed to reach your full potential – we encourage you to apply!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex