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Senior Software Engineer(Salesforce)

  • Job Number: JR-10018366
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Bengaluru or Karnataka
  • Opening date: 07/08/2020 12:00 AM AEST
  • Closing date: 14/08/2020 11:59 PM AEST
  • Applications close in: 6 days time

Telstra is Australia’s leading telecommunications and technology company, with operations in more than 20 countries, including in India where we’ve launched our innovation and Capability Centre (ICC) in Bangalore.

We’re combining innovation, automation and technology to solve the world’s biggest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more. Join us on this exciting journey, and together, we’ll reimagine the future.

The key responsibility for ensuring all requests from the business are developed, architected and delivered in the most optimal way taking into consideration business roadmaps, Telstra IT Strategy, industry best practice, vendor roadmaps and thought leadership and innovation delivering a competitive advantage to Telstra.

The role will be responsible for developing and coordinating solution & delivery aspects of all Telstra’s Salesforce CRM systems implementations, communicating effectively and fostering strong relationships with business users and stakeholders. Also, responsible for leading Salesforce CRM Solution definition, technical domain architecture and application development activities for Telstra across discovery, design, evolve and operations on Telstra’s Salesforce CRM platforms.

Your Key responsibilities include the following, but not limited to:

  • Responsible to collaborate with the Functional team to determine how best to implement solution.
  • Provide expert platform knowledge to the project team.
  • Provide knowledge and guidance on Salesforce security best practices; Salesforce integration patterns, Salesforce data migration best practices; own the End to End Technical Solution on the project.
  • Ability to provide technical governance across CRM solutions at Telstra
  • Assess and improve the efficiency and effectiveness of the Salesforce application solutions to ensure user requirements and business objectives are met in a timely and cost-effective manner.
  • Ability to understand and design provisioning solutions at Telstra and how CRM interacts with provisioning layers.
  • Strong problem solving and analytical skills needed to support enterprise high availability Salesforce applications.
  • Coordinate with technical resource within and outside of Telstra.
  • Monitor process of software configuration/development/testing to assure quality deliverable.
  • high standards for quality deliverables.
  • Provide training and educate other team members around core capabilities and helps them deliver high quality solutions and deliverables/documentation.
  • Self-Motivated to perform activities around design, evolve and deploy changes into production.
  • Responsible to own and take the accountability of the team deliverables
  • Responsible to own and involve in different improvement initiatives
  • Experience in continuous integration delivery practices
  • Experience managing a 8-10 people team and mentoring junior software engineers.

To be successful in the role, you must have…

  • Degree level IT qualifications in Software or Systems Engineering.
  • 7-10 years’ experience in CRM implementation, consulting or technical lead role, with at least 6-7 years of hands on experience as a Salesforce developer, or similar roles.
  • Extensive experience delivering solutions on the Salesforce platform.
  • Solid understanding and experience in developing Salesforce and building on force.com.
  • Good understanding of the architectural principals of web-based platforms including SaaS, multi-tenancy, multi-tiered infrastructure and application servers.
  • Understanding of all cloud offerings in the market and ability to discuss cloud architectures.
  • Good understanding of enterprise application integration, including SOA, ESB, EAI, ETL environments and an understanding of integration considerations such as process orchestration, customer data integration and master data management.
  • Good understanding of the security processes, standards & issues involved in multi-tier, multi-tenant web applications
  • Architectural and development experience of Web Services
  • Extensive experience in developing & configuration SFDC Apex classes, Visualforce pages, workflows, Aura Components and LWC
  • Extensive experience in Salesforce application development, particularly with apex script, with the ability to develop technical solutions to business requirements
  • Principals of network, application and information security
  • Excellent verbal and written communication skills
  • Strong development (coding), debugging, tuning skills.
  • Excellent documentation and presentation skills

Highly desirable –

  • Knowledge of XML, JSON, SOAP, XML, XSLT, OAuth, SSO is desirable
  • Knowledge of Java , HTML5 , JQuery and other web technologies is desirable

Must have skills –

  • Demonstrated experience using CI/CD and Devops tools - Bamboo, Git, Jira, Confluence, Eclipse, feature branching, New Relic or Splunk, VS Code
  • Programming / Databases- Apex, Java, C#, JavaScript, RDBMS (Oracle, MySQL)
  • Frameworks & Methodologies - Agile, DevOps

Working at Telstra brings endless opportunities to develop and grow your career with us in a creative and a success-based culture.

We have multiple positions open for the role, If you can help us add a positive impact to every Telstra customer’s experience, enjoy collaborating with different people and can handle challenge in any form, we'd love to hear from you.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10018366
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Bengaluru or Karnataka
  • Opening date: 07/08/2020 12:00 AM AEST
  • Closing date: 14/08/2020 11:59 PM AEST
  • Applications close in: 6 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.

Technical Support Consultant (Assurance Consultant)

  • Job Number: JR-10018799
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Bengaluru or Karnataka
  • Opening date: 07/08/2020 12:00 AM AEST
  • Closing date: 06/09/2020 11:59 PM AEST
  • Applications close in: 29 days time

At Telstra, we have a clear purpose: to build a connected future so everyone can thrive. We believe it’s our people who give purpose to our technology. So, we are committed to staying close to our customers and providing them the best experience and delivering the best technology.

This is where YOU come in, by playing your part in helping our customers connect: faster, better and smarter.

Here, you can join a community of people who are encouraged to bring their whole selves to work. We don’t want you to join just to “fit in”, we’re looking for individuals and differences that can help us stand out. Here with us, you can thrive, your way. 

Who we are?

Telstra is Australia's leading telecommunications and technology company with a rich heritage that’s been built over 100 years. From our humble beginnings in the Postmaster General’s Office to the global business we are today, our people have been at the forefront of technology innovation. More recently, we have the largest Internet of Things network in Australia and are leading the way in 5G. And this is just the beginning of what we’re hoping to achieve together.

We offer a full range of services and compete in all telecommunications markets throughout Australia and are the most respected brand in technology and communications industry.

We have operations in more than 20 countries, including India. We’ve opened an Innovation & Capability Centre (ICC) in Bangalore and have a presence in Pune and Hyderabad. In India, we’ve set out to build a platform for innovative delivery and engagement that will strengthen our position as an industry leader.

About the role:

Be the voice of Belong online, connect with customers to resolve issues, answer questions and foster advocates. Provide best in class service to our customers while keeping the response time low and maintain a high standard of quality. Be an influencer in raising customer trends, issues, incidents and most importantly ensure that customer pain points get the attention they deserve.

As a Level 1 Assurance Consultant, you will provide solutions to a wide variety of technology related issues. When required, escalating it to an appropriate support area, with the goal of providing superior service and first contact resolution. You will be providing technical service, solutions and support for the products and services supplied by Belong and improve customer retention and advocacy.

Please Note: Our customers need us around the clock, so this role works on a rotating roster across seven days (3:30am-3:30pm IST)

You will be responsible for:

  • Resolving customer inquiry and complaints through the application of fault analysis via outbound phone contact, email, chat and ticketing.
  • Maintaining configuration of hosted systems and network devices (modems/routers etc).
  • Resolving customer inquiries in an effective and timely manner.
  • Driving excellent customer outcomes and better business strategies through analysing and reducing handoffs to Level 2, Telstra Wholesale (TW) and/or NBN Co
  • Performing technical support including troubleshooting processes for products and services, ticketing, reporting and escalations

To be successful in this role, you will possess the following qualifications:

  • Minimum 3-5 years of experience in Customer Service and Support
  • Strong experience in managing computer operations including Internet and email protocols, connectivity and understanding of Internet Networking
  • Ability to combine intuition with prescribed problem-solving methodologies to uncover root causes of issues with devices and adapting to the customer’s perspective wherever necessary
  • Excellent verbal and written communication skills. Be able to develop and share information and ideas in a clear and concise manner in both written and verbal forms.
  • Ability to pick up new concepts quickly. Have a structured approach to work at different levels of details when required
  • Demonstrate a strong achievement / results orientation mindset

What can we offer you?

A dynamic, innovative and knowledgeable environment. Our people are the brains behind amazing achievements such as keeping on top of the latest technology or masterminding the store of the future. And because they share the same vision, they take the time to share on their knowledge, mentor you, and guide you in your career path.

Here you’ll have the opportunity to work with some of the best minds in the industry, people who are passionate about Telstra and technology, and who work together to achieve great things.

Sounds like you?

A career with us will give you a platform to shape tomorrow through technology. For you, that means helping us to push the boundaries of what’s possible today, and in the future. It also gives you the opportunity to empower millions helping businesses grow, evolve and reach their potential.
 
At Telstra, you can thrive, your way. We foster new ideas, we embrace different ways of working and thinking, and we believe an inclusive and diverse team will lead us to innovate for the future.

​We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: http://tel.st/allrolesflex


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10018799
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Bengaluru or Karnataka
  • Opening date: 07/08/2020 12:00 AM AEST
  • Closing date: 06/09/2020 11:59 PM AEST
  • Applications close in: 29 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.

Business Analyst

  • Job Number: JR-10019514
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Bengaluru or Karnataka
  • Opening date: 07/08/2020 12:00 AM AEST
  • Closing date: 14/08/2020 11:59 PM AEST
  • Applications close in: 6 days time

 Telstra is Australia’s leading telecommunications and technology company, with operations in more than 20 countries, including in India where we’ve launched our new Innovation and Capability Centre (ICC) in Bangalore.

We’re combining innovation, automation and technology to solve the world’s biggest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more. Join us on this exciting journey, and together, we’ll reimagine the future.

About the role:

As a Business Analyst you will be working with assigned client group to analyse business processes and procedures, identifying inefficiencies that may inhibit corporate goals. Create reports identifying possible remedies, new processes and in some instances, new and emerging techniques and technologies to increase process/procedure efficiency.  

Key responsibilities:

  • Perform analysis and recognise patterns in processes and procedures  to initiate incremental improvements and solutions to existing processes, products and systems in own area
  • Provide quality advice based on technical knowledge
  • Escalate unanticipated variations for approval
  • Recommend step improvements in own area and between areas, including awareness of best practise
  • Contribute to the development and maintenance of the corporate memory/database for the business area

To be successful in the role, you’ll need:

  • Degree + 2-5 years on the job experience or Significant on the job experience + some specialized vocational skills (including Team Management)
  • Essential Sound knowledge of modern business best practice and Telstra Sales and Delivery business area’s
  • Understanding of robust implementation tactics and approaches to technical aspects around Data Migration, Integration
  • Experience in analysing business problems, conducting gap analysis and identifying root cause.
  • Efficient in design and analysis of Business, Technical and Functional Requirements and User Stories.
  • Experience in Vendor Management.
  • Preparing & tracking Effectiveness Metrics for Internal Project Audits.
  • Strong communication skills and positive attitude
  • Strong Interpersonal, problem solving and presentation skills

Why join us?

Alongside your work on leading edge projects, working with us means you'll have access to company perks and benefits that'll reward you for the great work you do.

We’re growing, fast, and for you that means many exciting opportunities to develop your career with us at Telstra.

 Interested? Apply now!

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – your next step is to apply! Telstra is an equal opportunity employer and we value diversity. We’re also committed to flexibility – giving you more choice in how you manage your work and life commitments. To learn more, visit tel.st/allrolesflex


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10019514
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Bengaluru or Karnataka
  • Opening date: 07/08/2020 12:00 AM AEST
  • Closing date: 14/08/2020 11:59 PM AEST
  • Applications close in: 6 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.

Software Engineer (Java/Microservices)

  • Job Number: JR-10021790
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Bengaluru or Karnataka
  • Opening date: 07/08/2020 12:00 AM AEST
  • Closing date: 13/08/2020 11:59 PM AEST
  • Applications close in: 5 days time

Telstra is Australia’s leading and largest telecommunications and technology company, with operations in more than 20 countries, including in India where we’ve launched our new Innovation and Capability Centre (ICC) in Bangalore.

We’re combining innovation, automation and technology to solve the world’s biggest
technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more. Join us on this exciting journey, and together, we’ll reimagine the future.

About the role

We are building “NEW” digital capabilities with our T22 strategy for providing world class experience to our customers. This is a lifetime opportunity for an IT professional to work in a greenfield project building brand new applications without any heritage from legacy application stack.

In this role, you will be building and supporting complex software for Charging & Payments functional domain using microservices, hosted in cloud platforms for our Consumer and Small Business customers. You will be part of an agile team of 8 -12 geographically dispersed teammates and practice DevOps to achieve operational targets.

Your key accountabilities and responsibilities include but are not limited to:

  • Develop and support the Charging and Payments application products
  • Contribute to development of a technology roadmaps that leverage opportunities from evolving and future technologies
  • Perform assessment of technology frameworks and integration products to meet demand of growing capability and scale.
  • Develop solutions that are resilient, self-healing and Cloud Native.
  • Design and development of microservice applications in Java and Kotlin, using Spring Boot or PlayFramework to be deployed into the AWS environment.
  • Be an active participant of your DevOps team with full accountability of CI/CD, test automation, support and monitoring of functions within a team.
  • Complying with all relevant processes and standards, including change management principles and processes to ensure deliverables meet or exceed defined quality standards.
  • Develop own and peers skills to build a T-shaped team.
  • Identify and drive capability unit cost reduction opportunities through simplification, rationalisation and smart application of new technology.
  • This role will also require you to participate in occasional weekend work and on call work.

To be eligible for this role, we are looking for candidates with the following experience:

Essential skills:

  • 5+ years of experience in software engineering majorly in application development 
  • Programming languages: Java 8 – expert level
  • AWS: serverless computing (Lambda, StepFunctions, Glue), RDS, DynamoDB, S3, SQS,
  • Strong hands on experience in design, development and test using micro service / lightweight containers & frameworks such as Spring Boot or Play Framework
  • Involved into Design and implementation of secure, scalable, fault tolerant systems in a Cloud
  • Critical thinking mindset, strong sense of accountability for product delivery, passion to develop quality software
  • Good communication skills, team player
  • Fluent with Linux

Desirable skills:

  • Programming languages: Python, JavaScript(server-side)
  • Runtime environment: NodeJS
  • Docker
  • APIGEE
  • Splunk

Why join us?

Alongside our work on leading edge projects, working with us means you'll have access to
company perks and benefits that'll reward you for the great work you do. We’re growing, fast, and for you that means many exciting opportunities to develop your career with us at Telstra. 

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers –your next step is to apply!

Telstra is an equal opportunity employer and we value diversity. We’re also committed to flexibility – giving you more choice in how you manage your work and life commitments. To learn more, visit tel.st/allrolesflex


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10021790
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Bengaluru or Karnataka
  • Opening date: 07/08/2020 12:00 AM AEST
  • Closing date: 13/08/2020 11:59 PM AEST
  • Applications close in: 5 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.

Senior DevOps Engineer (Java/Microservices)

  • Job Number: JR-10021793
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Bengaluru or Karnataka
  • Opening date: 07/08/2020 12:00 AM AEST
  • Closing date: 13/08/2020 11:59 PM AEST
  • Applications close in: 5 days time

Telstra is Australia’s leading and largest telecommunications and technology company, with operations in more than 20 countries, including in India where we’ve launched our new Innovation and Capability Centre (ICC) in Bangalore.

We’re combining innovation, automation and technology to solve the world’s biggest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more. Join us on this exciting journey, and together, we’ll reimagine the future.

About the role

We are building “NEW” digital capabilities with our T22 strategy for providing world class experience to our customers. This is a lifetime opportunity for an IT professional to work in a greenfield project building brand new applications without any heritage from legacy

application stack.

In this role, you will be building and supporting complex software for Charging & Payments functional domain using microservices, hosted in cloud platforms for our Consumer and Small Business customers. You will be part of an agile team of 8 -12 geographically dispersed
teammates and practice DevOps to achieve operational targets. This will be a
senior position in the team, so you will also play a part in coaching and
mentoring your junior counterparts. 

Your key accountabilities and responsibilities include but are not limited to:

  • Design, build, test and support the Charging and Payments application products
  • Contribute to development of a technology roadmaps that leverage opportunities from evolving and future technologies, whilst managing the capacity and deployment of the infrastructure to meet product growth
  • Perform assessment of technology frameworks and integration products to meet demand of growing capability and scale.
  • Develop solutions that are resilient, self-healing and Cloud Native.
  • Design and development of microservices using Spring Boot or PlayFramework to be deployed into the AWS environment.
  • Be an active participant of your DevOps team with full accountability of CI/CD, test automation, support and monitoring of functions within a team.
  • Complying with all relevant processes and standards, including change management principles and processes to ensure deliverables meet or exceed defined quality standards.
  • Develop own and peers skills and be a mentor to junior peers, to build T-shaped team.
  • Identify and drive capability unit cost reduction opportunities through simplification, rationalisation and smart application of new technology.
  • This role will also require you to participate in occasional weekend work and on call work.

To be eligible for this role, we are looking for candidates with the following experience:

Must have skills:

  • 8+ years of experience in software engineering majorly in application development  
  • Programming languages: Java 8 – expert level
  • AWS: serverless computing (Lambda, StepFunctions, Glue), RDS, DynamoDB, S3, SQS
  • Strong hands on experience in design, development and test using micro service / lightweight containers & frameworks such as Spring Boot or Play Framework
  • Involved into Design and implementation of secure, scalable, fault tolerant systems in a Cloud
  • Critical thinking mindset, strong sense of accountability for product delivery, passion to develop quality software
  • Good communication skills, team player
  • Fluent with Linux

Desirable skills:

  • Programming languages: Python, JavaScript(server-side)
  • Runtime environment: NodeJS
  • Docker
  • APIGEE
  • Splunk

Why join us?

Alongside your work on leading edge projects, working with us means you'll have access to
company perks and benefits that'll reward you for the great work you do.We’re

growing, fast, and for you that means many exciting opportunities to develop your career with us at Telstra.  If you're excited about the opportunity to be

part of a team, committed to delivering amazing experiences for our customers –your
next step is to apply!

Telstra is an equal opportunity employer and we value diversity. We’re also committed to flexibility – giving you more choice in how you manage your work and life commitments. To learn more, visit tel.st/allrolesflex


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10021793
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Bengaluru or Karnataka
  • Opening date: 07/08/2020 12:00 AM AEST
  • Closing date: 13/08/2020 11:59 PM AEST
  • Applications close in: 5 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.

Product Management Specialist

  • Job Number: JR-10022281
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne, SA: Adelaide, QLD: Brisbane, WA: Perth or NSW: Sydney
  • Opening date: 07/08/2020 12:00 AM AEST
  • Closing date: 14/08/2020 11:59 PM AEST
  • Applications close in: 6 days time

Secondment / Fixed Term: 12 months

With our customers at the heart of everything we do, we’re designing innovative solutions to deliver better ways for everyone to connect, share and thrive. And that’s where our people come in, by collaborating to make great things happen.

Being part of Products & Technology means you'll work towards radically simplifying our products, with our customer's experience at the heart of everything you do. Our teams are always challenged and continue to innovate, creating products that increase our competitive  advantage and drive our business growth in local and global markets.

As Product Management Specialist, you add great value by assisting your team in commercialising new technologies that enhance Telstra’s product strategies and competitive advantage. You thrive on being part of high functioning and motivated team, providing your knowledge of product lifecycle management and business development to allow Telstra to build on its reputation as a globally innovative Tech company and deliver great customer experiences. Working in the assurance mission, the strategic roadmap focuses on improving pro active resolutions and ensuring close to zero customer touch points required to resolve fault issues.

Key Accountabilities include:

  • Take ownership of assigned work tasks, and leverage your knowledge and practical experience to quickly and efficiently create high quality output within agreed delivery timeframes 
  • Leadership and management of key programs of work that aligns to the Product & Technology OKRs from inception into delivery phase
  • Represent assurance requirements and the voice of the customer in design and research workshops
  • Apply your critical thinking and problem-solving abilities to help evaluate and resolve key impediments to the evolution of the technology product portfolio
  • Support team members to perform analysis, specification and the design of emerging and advanced technologies
  • Lead continuous improvement initiatives within your team to help Telstra deliver great customer experiences
  • Collaborate with team members to provide support in the design of innovative product roadmaps to create competitive differentiation, growth, cost savings, and customer service improvements
  • Participate in conduct of experiments and incubation of new technologies (through prototyping and experimentation), and apply your sound communication skills to present improvement opportunities with the support of senior team members

To be successful in this role, you will possess:

  • Experience in delivering design outcomes based on customer needs is essential
  • Proven experience in design and launch of new products/services in strategic projects is beneficial
  • Experience in influencing senior stakeholders
  • Strong business acumen, and experience in a business improvement environment
  • Experience in telecommunications or ICT industry
  • Solid understanding of customer experience fundamentals and Telstra’s wider customer strategy considered an advantage
  • Experience in development and execution of assurance strategy highly desirable
  • Customer research methodologies

We’re driving new ways of working and giving you more choice in how and where you work because we know it’s not where you are but what you do that counts

At Telstra, we believe that our success is based on our people achieving – or even exceeding – their career goals each and every day. That is why, we make sure that we are with them every step of the way by supporting them and providing personal & professional development programs… but from there, we let our people navigate on how they would want their career journeys to progress.

If you are someone ready to learn new and exciting things and is up for a challenging work, then it’s high time you join our team!


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10022281
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne, SA: Adelaide, QLD: Brisbane, WA: Perth or NSW: Sydney
  • Opening date: 07/08/2020 12:00 AM AEST
  • Closing date: 14/08/2020 11:59 PM AEST
  • Applications close in: 6 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.

ECH Inside Sales Account Manager (Night Shift)

  • Job Number: JR-10022945
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: National Capital Region
  • Opening date: 07/08/2020 12:00 AM AEST
  • Closing date: 13/08/2020 11:59 PM AEST
  • Applications close in: 5 days time

We’re all about helping our customers connect: faster, better and smarter both nationally and globally. And that’s where you come in, to help us realise our vision to create a brilliant connected future for everyone!

Our Enterprise Sales team is one of the strategic growth areas for Telstra. We are focused on providing Enterprise customers of all sizes with an integrated range of communications solutions and managed services from Unified Communications, Cloud, and Contact Centres to networks. We are creating a services organisation, building on Telstra’s existing capabilities and expertise in order to support business customers of all sizes move information technology infrastructure and services onto their network.
 

About the role:

Achieve agreed revenue target, primarily via telephone contact, by identifying and gaining business from new and existing customers of Telstra, and ensuring complete customer satisfaction when dealing with Telstra.

Key Responsibilities:

  • Establish and/or maintain a direct relationship, primarily through telephone contact, with new and existing clients to determine their present and future business needs and propose suitable products, services and upgrades in order to maintain and grow revenue
  • Understand the customers objectives, buying criteria and decision-making processes and form long term business partnerships with a view to leveraging revenue from the relationship and promoting Telstra as a quality service provider.
  •  Negotiate price and volume discounts (where applicable) in accordance with Telstra’s policies and liaise with relevant stakeholders (including Technical Support staff) about any issues, to ensure ongoing customer retention and satisfaction.
  • Identify and gain new business through a sustained contact with the customer (including cold calling, emails and following up referrals/leads) and keep abreast of the sales strategies of Telstra’s competitors.
  • Coordinate, conduct and participate in Inside Sales promotions, campaigns, events and displays.  Assist with the preparation of demonstrations of Telstra’s products (where applicable) and coordinating the preparation of sales proposals, tenders/bids, contracts, etc.

To be successful in the role, the hiring team is looking for the following:

Essential

  • At least 3-5 years experience working in a customer facing role
  • Telesales experience preferred  Excellent PC/Computer skills, specifically with Office 365
  • Passion for customer delight and sales growth  Confident and outgoing personality 
  • Fast-paced and able to multitask
  • Drive, ambition and will to progress, and a strong team working ethic
  • Can demonstrate ability to build and develop long term client relationships
  • Willingness and ability to work in an agile environment
  • Amenable to work on a night shift schedule.
  • Attention to details and excellent documentation/note-taking skills

High desirable

  • Strong professional presence, active listening, and presentation skills over the phone, in-person, and video conference 
  • Exhibits genuine interest and comfort in learning and using new technologies, which include digital communications and social media to network and connect with people
  • Ability to simplify the complexity of technology and translate it as a compelling solution story that resonates with customer

Language Proficiency 

  • Excellent English communication skills (verbal and written) required 

If you can help us add a positive impact to every Telstra customer’s experience, enjoy collaborating with different people and can handle challenge in any form, we'd love to hear from you.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex 

We welcome applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. We encourage you to talk to us about how we can support you through the recruitment process.


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10022945
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: National Capital Region
  • Opening date: 07/08/2020 12:00 AM AEST
  • Closing date: 13/08/2020 11:59 PM AEST
  • Applications close in: 5 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.

Business Process Lead

  • Job Number: JR-10022543
  • Employment Type: Permanent Full Time
  • Location: QLD: Brisbane
  • Opening date: 06/08/2020 12:00 AM AEST
  • Closing date: 13/08/2020 11:59 PM AEST
  • Applications close in: 5 days time

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday, everywhere.  

Global Business Services (GBS) is the backbone of creating a solid and consistent employee experience. We leverage expertise across our function to offer a simplified, personal, and innovative employee experience. We are known for our consultative approach to our employees’ queries and ability to navigate our way through the complex aiming to always making it simple.  

The Business Process Lead’s purpose is to lead a highly successful team operating a building support operation within Telstra's buildings. The role will need to coach and develop staff to provide a brilliant customer experience for both internal and external customers.

 

Below are the Key Responsibilities:  

  • Achieve delivery of Property, Building, technology & Administrative support functions efficiently & in a timely manner improving employee experience so that our colleagues can focus on providing a great customer experience to Telstra’s customers 

  • Develop & manage a highly engaged customer service team (Workplace Support) to deliver core building duties 

  • Lead team to work closely with the broader Property team to successfully assist in office moves, building restacks, building works & relocations. 

  • Develop teams to conduct building inspections. eg Floor walks and site inspections to record & log property damage or repairs, ensure office supplies re-stocked, building compliance etc.  

  • Manage & ensure team adherence to national service standards eg. Branded communications & signage, uniform standards etc. 

  • Develop & maintain national standard operation processes for Workplace Support team  

  • Monthly reporting to management the teams outcomes against service delivery KPI’s.   

  • Ongoing improvement to customer service operations and updating of customer service training manuals 

  • Provide advice on best practice process analysis and solutions to grow capability and ensure that the team has the right skills, experiences and mindsets 

  • Manage individual performance, goal setting, career development and build capability though regular mentoring and coaching 

To be successful in the role, you will have:  

  • Relevant professional experience in running a business administration centre 

  • Strong stakeholder management skills  

  • Excellent Customer Service skills 

  • Analytical and investigative skills  

  • Leadership and organisational skills 

  • Ability to see the big picture and act in accordance with the most optimum customer and business outcomes 

  • Flexibility to adapt to a variety of functions as required 

  • Strong negotiation skills with the ability to negotiate with both internal/external stakeholders at various levels 

  • Strong influencing skills   

At Telstra, you’ll build your skills through a holistic development approach including training, business partnering and opportunities to nurture professional relationships. We'll work with you to develop a personalised career development plan and help you navigate through challenges that will enable you to deliver and achieve greater outcomes. 
 
Be part of something big.  
 

 

 

 


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10022543
  • Employment Type: Permanent Full Time
  • Location: QLD: Brisbane
  • Opening date: 06/08/2020 12:00 AM AEST
  • Closing date: 13/08/2020 11:59 PM AEST
  • Applications close in: 5 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.

Senior Strategy Manager

  • Job Number: JR-10022583
  • Employment Type: Permanent Full Time
  • Location: NSW: Sydney or VIC: Melbourne
  • Opening date: 06/08/2020 12:00 AM AEST
  • Closing date: 13/08/2020 11:59 PM AEST
  • Applications close in: 5 days time

With our customers at the heart of everything we do, we’re designing innovative solutions to deliver better ways for everyone to connect, share and thrive. And that’s where our people come in, by collaborating to make great things happen.

The role is accountable for identifying strategic challenges and choices facing Global Business Services and the functions it is responsible for. This will also contribute to the prioritisation of strategic questions and defines the strategic programmes of work.

Key Responsibilities:

•    Identify the strategic challenges and choices facing GBS and the related sub-business units

•    Lead the prioritisation of strategic questions and define strategic programmes of work

•    Lead projects to solve strategic questions, including:

  • Defining the critical issues to be solved and the analysis to be undertaken
  • Creating and using strategic frameworks to solve the questions
  • Managing, inspiring and developing cross functional teams
  • Clearly communicating project objectives, interim and final results

•    Drive the development of strategy implementation plans, including:

  • Engaging a wide range of stakeholders to understand business drivers and operating metrics
  • Articulating strategic priorities, and identifying initiatives to deliver the priorities
  • Building the business case to support the investments
  • Developing a multi-year plan for the business and communicating the strategic plan to key stakeholders

To be successful in the role, these are the must haves:

  • Bachelor’s degree in Business/Economics, Finance, Engineering or equivalent essential
  • Relevant experience of consulting and strategy experience, preferably including experience in an in-house strategy function
  • Demonstrated recent experience and expertise in operating model strategy and design, organisation design and performance improvement
  • Demonstrated recent experience in driving complex cross-business strategy programmes
  • Advanced stakeholder management skills

Whatever your ambitions, we’ll back you all the way with quality learning and development programs and exposure to industry leading projects, technologies and initiatives.

Your next step is to apply!

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences to our customers – this could be the role for you.


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10022583
  • Employment Type: Permanent Full Time
  • Location: NSW: Sydney or VIC: Melbourne
  • Opening date: 06/08/2020 12:00 AM AEST
  • Closing date: 13/08/2020 11:59 PM AEST
  • Applications close in: 5 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.

Software Engineer (Java - Spring Boot - Microservices)

  • Job Number: JR-10021908
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Bengaluru or Karnataka
  • Opening date: 06/08/2020 12:00 AM AEST
  • Closing date: 19/08/2020 11:59 PM AEST
  • Applications close in: 11 days time

Telstra is Australia’s leading telecommunications and technology company, with operations in more than 20 countries, including in India where we’re building a new Innovation and Capability Centre (ICC) in Bangalore. We've implemented an IT strategy that employs leading-edge software engineering practices to help deliver a superior customer experience with improved trust and speed of delivery, lower cost, and simplified architecture, systems and processes. 

Our Software Engineering team plays a key role in the success of Telstra’s IT Strategy where persistent cross functional teams continuously innovate their domain capability with rapid time to value and high re-usability.  

About the role:  

We are looking for strong technical experts, who can join us in working with new technology to build robust and fault tolerable services and systems. Our main focus is teamwork and working with those who believe we can innovate and achieve more by working in a team. 

 

Key responsibilities: 

  • Design, develop, and deploy products and services produced by the team. 

  • Continually develops capability both against current demand and the technology/business capability roadmaps provided 

  • Review and integrate all application requirements, including functional, security, integration, performance, quality, and operations requirements.  

  • Implement all application requirements, including functional, security, integration, performance, quality, and operations requirements.  

  • Apply engineering best practices such as Agile, CI/CD, and DevOps as part of a high performing motivated team.  

  • Pivot to working on new features and developments, to providing production support in the production and pre-production environments assisted by all team members. This responsibility is equally shared by all members of the team. 

To thrive in this role, we are looking for candidates with the following experience and skills: 

Essential skills 

  • 4 to 7 years of experience​ in IT industry. 

  • Programming language – strong Java programming background (preferably Java 8+)​ 

  • Frameworks – Spring Boot​ 

  • Microservices development – HTTP, REST API​ design and implementation​ 

  • Unit Testing, Integration testing and Automated testing. ​

  • Experience with Continuous Integration/Deployment​

  • Strong collaboration and communication skills​ 

  • Comfortable to operate in an agile, dynamic environment​ 

  • AWS – Lambda 

Desirable skills:  

  • Domain knowledge of Telecom.​ 

  • Understanding & exposure on AWS cloud Services such as EC2, ECR, ECS, VPC, IAM, Route 53, RDS, DynamoDB CloudWatch etc.​ 

  • Database  - Postgres / NoSQL – Couchbase, MongoDB​​ 

  • Strong debugging and analysis skills​​ 

  • Secure coding practices​​ 

  • Application monitoring and logging​ 

  • Jira, Bamboo, Bitbucket/Git​​ 

  • Linux shell​​ 

  • Docker, Apigee 

 

Why choose Telstra?  

Working at Telstra brings endless opportunities to develop and grow your career with us in a creative and a success-based culture. We’re growing, fast, and for you, that means many exciting opportunities to develop your career with us. 

If this role sounds like you, then we would love to hear from you to discuss this great opportunity- your next step is to apply! 


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10021908
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Bengaluru or Karnataka
  • Opening date: 06/08/2020 12:00 AM AEST
  • Closing date: 19/08/2020 11:59 PM AEST
  • Applications close in: 11 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
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