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At Telstra, our customers are at the heart of everything we do. And that’s where you come in - to help us realise our vision of creating a brilliantly connected future for everyone!

The role with us

You will provide the highest level of quality customer service/support and successful external stakeholder management, within a timely, efficient, professional and credible way. Your responsibilities will include:

• Effective and timely resolution of complaints
• Be the face of Telstra with the customer, prioritising contact and negotiating a resolution based on input provided by the TIO
• Keep the customer informed of progress on resolution activities, ensuring acceptance and awareness of planned outcomes
• Prepare correspondence including letters and emails that is of a standard to uphold a professional and image in line with Telstra’s values
• Ensure agreed complaint management and communications quality standards are met and maintained.
• The role is for 12 months.

Who we look for:

• Extensive experience dealing with a range of moderately complex issues and participating in the design or developing solutions, or resolving issues
• Experience in complaint handling processes and systems
• Demonstrate capability in presenting strong written and verbal arguments
• Ability to identify business problems and translate them into solutions to improve the customer experience, productivity, etc
• Team orientated with strong interpersonal skills
• Commitment to achieving the best outcome for our customers

Interested?

If you have a real passion for delivering brilliant customer service, and would thrive as part of our fun, dedicated team – connect with us and apply!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit allrolesflex

At Telstra, our purpose is to build a connected future so everyone can thrive. It's a future that won't happen on its own, it has to be delivered — and only Telstra can bring together all the parts to create it. And, this is where YOU come in, by playing your part in help our customers connect: faster, better and smarter.

Our Networks & IT Team

Working with one of the most advanced networks in the world, our network operations team uses the latest, most cutting-edge technologies to maintain our network 24x7, 365 days a year.

We are actively involved in many new technological developments on a huge scale to benefit our customers. And, that's where you come in, as we look to expand our talented team.

The role with us

As Senior IT Business Analyst, you thrive on applying analytical thinking to anticipate and resolve complex issues and drive solution development.  your role is instrumental in providing E2E expertise in the multiple technologies used within the Telstra product portfolio in IoT and Cloud (private/public) to deliver solutions to Telstra’s product offerings.  You secure the buy-in and input from diverse stakeholders and teams to define and scope business problems that enable the technical capability teams to successfully deliver value, achieve mission outcomes and maintain a high standard of operational performance.

Key responsibilities

• Leverage deep technical domain skills and expertise to conduct technical impact and gap analysis, design and research, working as part of a technical capability team in one or more missions to enable mission design and delivery, and as part of capacity planning and lifecycle management activities.

• Collaborate with diverse stakeholders (the team, product owners, technical product owners, solution designers and solution owners, as well as component teams’ DevOps engineers, testers, and technical writers) to analyse business needs, develop and document both functional and non-functional specifications/stories, model workflows, model data, clarify business rules and acceptance criteria to enable capability teams to successfully deliver value and mission epics.

• Apply analytical thinking during iterative analysis, development and testing activities, to provide input and anticipate and resolve issues in the identification, reporting and closing of gaps in acceptance and feasibility.

• Work with the team and technical product owners to break down work into epics, features, stories, and specifying acceptance criteria, when working in agile teams, to enable the effective planning and delivery of work.

• Provide subject matter expertise in specific functional or technical domains for assigned technical capability teams to drive solution development and/or resolve problems within the team.

• Collaborate with the team to define and measure delivery and operational performance metrics and provide input to the wider team for capability performance, growth and learning.

• Synthesise and share knowledge of emerging technology trends, innovations and disruptions, preparing tailored analysis to define and deliver reusable components and capabilities.

• Use your strong communication skills to gain buy-in and input from stakeholders and teams, into continuous improvement and ways of working.

To be successful in the role, you’ll have proven experience in the following

• Requirement gathering and analysis

• User Story writing

• Cloud (Public and Private Cloud) and IoT ( Ecosystem including platform, application, networking )

• Data analysis

• User experience / human-centered design and process mapping and design

• Business case / financials / estimation

• Workshop facilitation /Business and technical documentation

• Business-technology translation and roadmaps

• Stakeholder management /Communication /Business partnering/Influencing

• Written and verbal communication 

• Presentations and workshops

• Testing functional change

• Product demonstration and training 

• Wireframing and prototyping solutions 

• Technical domain expertise (as relevant to the domain) or the aptitude to quickly learn new technical domains

• Agile practices

Why join us?

A career in one of our technology teams will give you the exciting responsibility of using technology, automation and innovation to try and solve the world’s biggest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more.

Interested?

If you've got a passion to innovate, succeed as part of a great team, and looking for the next step in your career, we'd welcome you to apply!

___________________________

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

We're Australia’s leading telecommunications and technology company. And, with a presence in more than 20 countries, we’re creating a global footprint – which for you, that means incredible work opportunities and experiences to develop and grow your career.

Our Networks & IT team

With our world-class network covering the Australian population and connecting businesses internationally, you’ll have exposure to exciting innovations in the IT industry, including cloud computing, IoT, and virtualisation.

As technologies advance, so will your career which means an agile approach will be critical to your success.

The role with us

You lead aspects of the development and delivery of best practice solutions that empower teams across Telstra to leverage our digital assets. As a trusted partner and advisor, you collaborate with Data Sourcing Engineers and Data Scientists to source and translate quality data into operational solutions. You understand the business problems, ensure architecture aligns with, and systems meet the business requirements in the delivery and integration of complex data platforms

Your responsibilities will include:

• Creating fast practical data architectures for innovation opportunities.

• Managing data systems, transforming and processing multiple streams of data to meet business requirements and deliver data optimisation.

• Establishing methods and tools to gather data, process data, and minimise variables and data limitations.

• Leveraging data system and platform capabilities to solve new data problems and create data engineering solutions.

• Mapping data between source systems, data warehouses and data marts, creating supporting documentation on the data process flow.

• Engaging with stakeholders across the enterprise to understand and address the needs of business problems in the delivery and integration of complex data platforms and insights.

To be successful in this role, you should have:

• Proficiency in languages, especially in R, Python, Scala, Ruby, Perl, Java, C/C++

• Database design and administration experience with Cassandra and Postgres

• Hadoop based analytics and administration experience: Spark, HBase, Hive, Pic, MapReduce, and HDFS

• Data transport technology skills: Kafka, NiFi

• Automation skills: Ansible

• Monitoring technology skills: Prometheus, Grafana, Elastic, Splunk

• Containerisation technology skills: Docker, Kubernetes, Openshift, Kubeflow

• Source control skills: git

• Strong leadership and stakeholder engagement skills

Why join us?

Here, you can expect to be working at the forefront of our telecommunications technology landscape, on projects key to our success, delivering innovative solutions on a scale you won’t find elsewhere.

Interested?

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences to our customers – this could be the role for you!

___________________________

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

We're Australia’s leading telecommunications and technology company. And, with a presence in more than 20 countries, we’re creating a global footprint – which for you, that means incredible work opportunities and experiences to develop and grow your career.

Our Networks & IT team

With our world-class network covering the Australian population and connecting businesses internationally, you’ll have exposure to exciting innovations in the IT industry, including cloud computing, IoT, and virtualisation.

As technologies advance, so will your career which means an agile approach will be critical to your success.

The role with us

As a Data Insights and Analytics Senior Analyst, you thrive on solving complex problems using large data sets. Your trend analyses and actionable insights enable consistent and data informed decision making by your stakeholders. Your innovative flair means you help them create improvement and growth opportunities for their businesses.

In this role, the Data Insight Senior Analyst will:

• Analyse geospatial data to gather insights for Telstra strategic projects

• Build processes supporting data transformation, data structures, metadata, dependency and workload management

• Provide expertise in manipulating, processing and extracting value from disconnected datasets

• Maintain existing data pipelines in SSIS and T-SQL scripts

• Assemble large, complex data sets and assist in cloud migration and technology innovation projects

• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure and data models for greater scalability, etc.

• Maintain the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL or Python

• Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs

• Keep data separated and secure across national boundaries through multiple data centres and AWS regions

• Create data structures for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader

• Work with data and analytics experts to strive for greater functionality in our data systems

To be successful in this role, you should have:

• Ideally 5+ years of experience in a Data Engineer/Data Analyst role

• A graduate degree in any technology area or another quantitative field

• Background with Geospatial Data Analysis and Location Insights Data Analysis

• Experience building data pipelines end-to-end from source systems to data products

• Experience working with modern data engineering technologies like Amazon Web Services, Google Cloud Platform, Apache Airflow, or similar

• Fluency in Python and SQL

• Experience with MS SQL, Agile methodologies

Why join us?

Here, you can expect to be working at the forefront of our telecommunications technology landscape, on projects key to our success, delivering innovative solutions on a scale you won’t find elsewhere.

Interested?

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences to our customers – this could be the role for you!

___________________________

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

We're Australia’s leading telecommunications and technology company. And, with a presence in more than 20 countries, we’re creating a global footprint – which for you, that means incredible work opportunities and experiences to develop and grow your career.

Our Networks & IT team

With our world-class network covering the Australian population and connecting businesses internationally, you’ll have exposure to exciting innovations in the IT industry, including cloud computing, IoT, and virtualisation.

As technologies advance, so will your career which means an agile approach will be critical to your success.

The role with us

As a Senior Data Solution Architect have a critical role in the development and enhancement of a coherent and effective set of cloud solutions and applications within your domain focus area that deliver a great customer experience. You also lead the development of longer-term cloud-based architecture roadmaps and business initiative architecture solutions in collaboration with cross-functional stakeholders that deliver technical and commercial competitive advantage.

Key responsibilities

• Develop and maintain an Enterprise Data Model to facilitate the development of logical data models and its implementation in various data platforms.

• Be responsible for implementation and coordination of logical data governance, architecture, quality, and certification to ensure data is discoverable, understandable and trusted.

• Ability to instill confidence in the business and demonstrate the business value of data and digitisation.

• Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills.

• In-depth understanding of current and emerging technologies such as artificial intelligence, and machine learning and how the industry are utilising them.

• Continuously identify opportunities to improve the quality of platform data and its management.

• Identify efficiencies to improve our data modelling and management

• Manage your own workload of deliverables and communications

• Contribute to the Data and technology architecture across all products, technologies and services.

You will be accountable for:

• Validating requirements, designing solutions, providing various options for the solution, assisting develop the costing of the delivery, working with the Developers to ensure details are aligned and managing the process until the delivery of the solutions.

• Ensuring the detailed designs are aligned with architectural practices and strategic intent.

• Developing a robust security roadmap and implementing controls.

• Contributing and developing roadmaps for the capability area and developing the roadmap around Mobility billing.

• Developing end to end solution lifecycle of the design.

To be successful in this role, you should have:

• At least 5+ years of experience in the following:

• Deep understanding and experience of Enterprise modern data architecture patterns and processes

• A proven track record in delivering data-oriented solutions utilising big data, data warehousing, operational insight, data management or business intelligence.

• Design and develop large data lake and data warehouses across multiple domains

• AWS Cloud Solutions Architect certifications

• Knowledge of Design Thinking, Agile and DevOps methods.

• Demonstrated ability to solution data and analytics frameworks, products and services across Microsoft Azure, Snowflake, Azure Data Factory and Power BI

• Proficiency in languages, especially in R, Python, Scala, Ruby, Perl, Java, C/C++

• Containerisation technology skills: Docker, Kubernetes, Openshift, Kubeflow

• Automation skills: Ansible

• Experience in managing multiple stakeholders including other Architects.

• Experience working in an Agile environment

• Proven experience in utilising various applications such as Kenan, mobiles mediation.

Why join us?

Here, you can expect to be working at the forefront of our telecommunications technology landscape, on projects key to our success, delivering innovative solutions on a scale you won’t find elsewhere.

Interested?

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences to our customers – this could be the role for you!

___________________________

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

We're Australia’s leading telecommunications and technology company. And, with a presence in more than 20 countries, we’re creating a global footprint – which for you, that means incredible work opportunities and experiences to develop and grow your career.

Our Networks & IT team

With our world-class network covering the Australian population and connecting businesses internationally, you’ll have exposure to exciting innovations in the IT industry, including cloud computing, IoT, and virtualisation.

As technologies advance, so will your career which means an agile approach will be critical to your success.

The role with us

As the Data Sourcing Engineering Senior Specialist, you will support Alarm Event Management to be the industry leader in providing automated, secure, reliable, always on and world class supported enterprise critical alarming tools for Telstra’s incident management, networks and information technology groups. You will ensure Telstra’s network devices and platforms are alarmed at all times with minimal latency.

Key responsibilities

• Enhance the stability of Telstra’s Alarm Event Management platform and remove latency from network alarming systems

• Analyse existing solution and suggest improvements and remedial measures for issues identified in production environment

• Defining the architecture, technical solutions and interface requirements.

• Defining monitoring and Alarming solution for the new network

• Design and build solutions to enhance Telstra’s network monitoring platform

• Design and build an Alarm simulator tool to simulate production network traffic

• Design and build of network correlation and root cause analysis engine

• Performing integrations testing to ensure that solution meets all requirements

• Redesign and build Netcool impact policies that has performance issues

• Driving technical designs and solutions with different stakeholders for finalizing solution.

• Provide technical direction back into the team in order to maximise reliability while producing real time active monitoring

To be successful in the role, you’ll bring best practices adopted across major global Telecom service providers and designing best in class solutions. You’ll also have the following skills and certifications:

• Tivoli Netcool/Impact Certification

• MicroFocus Certification – OPSBRIDGE, NNMi, OM, SiteScope, Cloud optimizer

• Bachelor or Masters of Information Technology

• IBM Certification

• Netcool OMNIbus 8.1 Administration & Maintenance

• Netcool Operations Insight 1.6.1

• SiteScope

• UCMDB Operator Specialist / 2019.11

• NNMi Operator Specialist

• Network Automation Operator Specialist / 2020.x

• Identity Manager Administrator Certified

• Vertica Certified Professional Essentials 10

• Data Centre Automation (DCA)

Why join us?

Here, you can expect to be working at the forefront of our telecommunications technology landscape, on projects key to our success, delivering innovative solutions on a scale you won’t find elsewhere.

Interested?

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences to our customers – this could be the role for you!

___________________________

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

We're Australia’s leading telecommunications and technology company. And, with a presence in more than 20 countries, we’re creating a global footprint – which for you, that means incredible work opportunities and experiences to develop and grow your career.

Our Networks & IT team

With our world-class network covering the Australian population and connecting businesses internationally, you’ll have exposure to exciting innovations in the IT industry, including cloud computing, IoT, and virtualisation.

As technologies advance, so will your career which means an agile approach will be critical to your success.

The role with us

The Technical Product Owner Senior Specialist will thrive on enabling technical capability teams to develop and operate capabilities, applications, and platforms to deliver measurable value to the business and operational efficiency.  This role will authentically engage with and effectively influence a diverse stakeholder landscape within  N&IT and across Telstra, to drive realistic and ambitious operational and customer outcomes.

Key responsibilities

• Act as the overarching technical product owner within the Group, partner with Engineering and collaborate with users, stakeholders and product owners across Telstra to align your technical capability vision with the Group and Telstra’s strategic priorities, so that it drives and continually improves modular, reusable technical capabilities and components.

• Actively manage the end-to-end development, delivery, execution, integration requirements and lifecycle management and optimisation of technology products and services to enable risks, issues, dependencies, timeline and costs to be managed.

• Collaborate with the team, stakeholders and mission product owners to discover usability concerns and functional gaps and generating insights that uncover feature enhancement solutions.

• Lead the definition, management and scheduling of work to manage the operational lifecycle of the technical capability and applications, including support, maintenance and capacity planning.

• Partner with engineering in the deployment and execution of operational and business acceptance activity, including managing post-deployment issues from root cause analysis through to resolution.

• Lead the identification and management of unit cost reduction opportunities, including managing any technology vendors’ design, development, delivery and operation, to continuously improve productivity and cost to operate.

• Collaborate to shape and influence a culture of transparency by producing data to demonstrate and track delivery achievements and concerns, operational performance and health, and providing input to the wider team for capability performance, growth and learning.

• Develop and champion business cases and funding bids to enable the team to maintain operational performance and deliver their work, and ensure the team operates within its budget constraints.

• Foster a culture of collective ownership and accountability for the work completed within the team and assist the team to implement effective fit for purpose development and operational practices.

To be successful in the role, you’ll have

• Experience delivering and operating enterprise scale customer interaction technology, from traditional proactive communications (SMS, Email) to always on, omnichannel personalisation capabilities

• Experience in customer journeys and channels in Telco (e.g. Digital, Contact Centre, IVR) and the self-service and assisted methods of optimising them

• Experience in scaling and optimising bespoke capabilities built on AWS, integrating with and managing multiple vendor SAAS products

• Advanced experience in DevOps and leading high performing Agile teams

• The ability to manage many stakeholders and balance competing priorities across development and operational tasks

Skills

• Agile Practices

• Business partnering/Collaboration

• CICD management

• Communication

• Competitor review

• Contract Management

• Data analytics and management

• Delivery

• Deployment

• Financial Management

• Go to market planning

• Human centred design practices

• Identification and curation of products and solutions

• Incident, Problem and Change Management

• Influencing

• Integration

• ITIL / IT delivery management

• ITIL operations / application management

• Jira and/or Rally (tools for planning, tracking, and release of software features and enhancements), Confluence or similar tools

• Lifecycle Management incl. user access controls, security, resilience, risk and compliance management

• Monitoring

• Negotiation

• Presentation

• Problem Solving

• Product lifecycle management

• Product Release

• Project management inc Scrum and SAFe qualifications

• Scrum

• Stakeholder Management

• System architecture

• Technology investment/strategy

• Testing and Acceptance

• Vendor Management

Why join us?

Here, you can expect to be working at the forefront of our telecommunications technology landscape, on projects key to our success, delivering innovative solutions on a scale you won’t find elsewhere.

Interested?

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences to our customers – this could be the role for you!

___________________________

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant and connected future so everyone can thrive.

As the Management Systems, Assurance & Compliance Coordinator (MSACC) in SSW you are passionate about collaborating with Telstra’s internal stakeholders to advise and promote a safe and healthy organisational culture. You play a critical role in the support and coordination of work ensuring the optimal management of Telstra’s SSW performance, which is vital for the organisation and its employees so that Telstra operates and thrives in a safe work environment.

Key Responsibilities:

• Support the program of work around audits, inspections and other assurance processes and activities.
• Partner with our Prevention and Monitoring Performance teams and the businesses to support in the implementation and effectiveness of key internal controls, risk management and governance processes within the business.
• Support in the end to end delivery of Telstra Enterprise Internal SSW Audit schedule
• Provide operational support in the period reviews and improvements to Telstra SSW owned processes & tools for audits, inspections and other assurance activities.
• Provide operational support to the business on the development, implementation and integration of the SSW objectives of business strategy, policy, standards and governance.
• Monitor and report progress against SSW plans, targets and performance indicators for the businesses.
• Work with peers in other lines of business to ensure consistent messaging and application of SSW standards. 
• Promote a safety-first culture within the business and drive for a continual improvement in SSW performance for our people and customers.

Essential Qualifications:

• Good stakeholder management and ability to build and nurture long term relationships with senior leaders.
• Capability to implement programs and initiatives that target critical controls within a broader SSW risk framework.
• Ability to interpret data and results and translate them into engaging and valuable datasets to support our business making inform decisions.
• Experience in dealing with complex SSW issues.
• Strong people management skills.
• Audit Assurance and program Management experience
• Knowledge of Agile methodology

High desirable:

• 2-3 experience as an SSW Advisor, preferably working in a high-risk industry with a management system focus.
• Tertiary level qualifications in Health, Safety & Environment and/or other relevant discipline
• Diploma in Work Health and Safety, relevant tertiary qualifications or substantial experience in SSW field.

If this opportunity sounds like a perfect fit for you, we’d encourage you to apply!

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive
 

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant and connected future so everyone can thrive.

As the Operational Excellence - Workflow Coordinator in SSW team you are passionate about collaborating with Telstra’s internal stakeholders to advise and promote a safe and healthy organisational culture. You play a critical role in the support and coordination of work ensuring the optimal management of Telstra’s SSW performance, which is vital for the organisation and its employees so that Telstra operates and thrives in a safe work environment.

Key Responsibilities:

• Support SSW coordination and prioritisation of work against quarterly OKRs, team and whole of function strategic objectives and deliverables
• Support in the development and preparation of relevant documentation on SSW performance across all areas of risk and/or strategic focus
• Provide support and guidance to teams around SSW schedule of work, resourcing needs, performance outcomes and operating rhythm
• Support in the facilitation of PIRs including follow-up, planning and coordination around business/process improvements and next steps
• Participate/support in assurance activities (as required)
• Provide data and insights for regulatory and other internal reporting
• Support your team and the business to co-design SSW operating rhythm to ensure it meets the needs of our stakeholders and supports them to understand and manage the risk in their business

Essential Qualifications:

• Good stakeholder management and ability to build and nurture long term relationships with senior leaders.
• Capability to implement programs and initiatives that target critical controls within a broader SSW risk framework.
• Ability to interpret data and results and translate them into engaging and valuable datasets to support our business making inform decisions.
• Experience in dealing with complex SSW issues.
• Project Management experience
• Knowledge of Agile methodology

High desirable:

• Formal qualifications in health and safety, project management or similar
• Other relevant business and industry experience.

If this opportunity sounds like a perfect fit for you, we’d encourage you to apply!

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive
 

Telstra in Europe is embarking on an exciting journey to be the preferred provider of managed network services connecting Europe to Asia, and across the Asia-Pacific region. Telstra is part of Telstra Corporation, one of the world’s leading telecommunications companies that has a history spanning 100 years, based out of Australia. Telstra operates one of the largest and most comprehensive networks across the Asia-Pacific region and already works with over 200 of the Fortune 500 companies.

From our European Headquarters in London, Telstra has been operating in Europe for over 20 years. For the last 5 years we have been operating in key continental Europe markets and we are now inviting expressions of interest from outstanding candidates to expand our local customer facing teams.

Due to business growth in the DACH (Germany, Austria, Switzerland) Region we are seeking a new member of a closely knit team to extend our business with our existing and new customers.

The BUSINESS DEVELOPMENT MANAGER role will be accountable for the Enterprise segment across the DACH Region. This will involve hunting for new logo customers as well as managing and growing our existing customer base.

Our ambitions are clear - we want to build the Telstra brand in the region and establish ourselves as the partner of choice supporting enterprise customers that have global requirements with an emphasis towards Asia and across the Asia-Pacific region.

Key Responsibilities:

The Business Development Manager will be accountable for helping to build Telstra’s business in the DACH region and winning new customers in the Enterprise segment.

• Winning new customers through strategic target account planning and using multiple tools at your disposal. This will include lead generation assistance, marketing budget for campaigns and events, utilising our channel partner and agent network, building relationships with local consultancies and industry bodies and leveraging your existing network
• Support our existing customer base and new customers once contracted, ensuring that we deliver exceptional customer service and build a trusted relationship to enable us to grow our share of wallet.
• Build relationships with Telstra teams across other regions, and particularly Australia, where we have many existing customer relationships.
• Develop relationships with business groups, trade bodies, and associations that have the ability to contribute to our business objectives.
• Attend industry and customer events as required.
• Traveling as required as there may be requirements to support customers in other regions, and attend training and meetings in London.

PLEASE NOTE: IT Generalists and consulting backgrounds are encouraged however, applicants MUST be able to demonstrate experience in selling to the Enterprise/Business segment and be competent in selling IP Data solutions.

Capabilities / Skills:

• Ability to work at all levels within a global organisation and at Senior Executive level with our customers
• Must be able to demonstrate self-motivation and the ability to work independently.
• The role will be home office based with an office available to meet the other team members in Munich. Previous experience of successfully working in a remote environment will be a benefit.
• Background in selling managed data networks. People who have had experience in selling global networks with a pan-Asian will be preferable.
• Solid understanding of the telecommunications market, products and services.
• Solid understanding and ability to discuss global IT trends and challenges
• The ability to ‘fast-start’ using existing customer contacts to secure first-meetings and start positioning Telstra Global.
• Fluent in English (Essential) and German (Mandatory) the respective local language (written and spoken). Other languages an advantage.
• Working flexibility is essential in order to be able to adapt to colleagues and customers working in other time zones.
• Excellent presentation skills and the ability to story-tell a proposition to clients.
• Experience in working with Salesforce.com.
• Experience and interest in the APAC region would be advantageous

Qualifications and Learning:

• A minimum of 10 years’ experience in field sales working for a Telecommunications or IT services provider
• Ability to demonstrate a successful track record of growing revenues and extending business
• Extensive direct, new business sales skills with consistent over achievement
• Bachelor’s Degree or equivalent in Business or IT.

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences to our customers – this could be the role for you!