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An excellent opportunity has become available for a highly motivated and passionate Security Analysis – Senior Analyst to join the Telstra Cyber Emergency Response Team. Opportunity available for, preferably, Melbourne or Canberra candidates

The opportunity:

As a Security Analysis – Senior Analyst, you will be part of a team on the front line, using the latest technologies and responding to incidents across all of Telstra. You will play an integral role in providing a response to network and information security incidents such as malicious code, unauthorised access, information disclosure, inappropriate usage and, system compromise.

Please note all candidates must be Australian Citizens and have the ability to hold and maintain a NV2 AGSVA security clearance.

Your key responsibilities and major tasks include, but are not limited to:

• Coordinate responses to security incidents in a timely manner.

• Identify areas of gap and recommend appropriate security controls / solutions to implement.

• Partner with various teams across the organisation to improve security posture.

• Contribute to the maintenance of incident response plans

• Ensure data gathered and reported is accurate and legally admissible

• Maintain a network of similarly minded and skilled professionals

• Participate in the team on call roster.

• Contribute to knowledge sharing within the team via documentation of processes.

Enough about us, let's talk about you. To hit the ground running we are looking for individuals who can confidently demonstrate the following:

• The ability to hold and maintain a NV2 AGSVA security clearance.

• Experience in coding, Web Dev or Malware – Highly desirable

• Proven experience in security incident response

• Demonstrated experience in effective complex security incident response handling

• Familiarity with current incident response tools

• Strong knowledge and competence with Linux command line

• Log Analysis skills

• Network analysis for indicators of compromise

• Host analysis experience

• Ability to engage and influence stakeholders, and contribute to strategy 

• Knowledge of social engineering

Our perks & benefits:

• Work-life integration - we understand life happens when you're busy making other plans, so we offer flexibility around where, and when you work.

• 16 weeks paid parental leave for primary and secondary carers.

• Professional development program.

• An epic (free) Telstra mobile phone plan.

• Laptop/Device allowance renewed every 2 years.

• Purchased Annual Leave scheme.

• Discounted Telstra products and services.

We fully embrace flexibility and choice at Telstra and it’s as unique as you. We believe every role can flex in some way and encourage you to work where, when, and how you are most engaged, safe, and productive. Talk to us about how a role could be flexible for you!

On the cusp of the next technological transformation in the digital world, Telstra has and continues to be at the forefront of local and global innovation. Come disrupt and lead the industry as we build the networks for the future and push the boundaries of what’s possible with technology.

We're after the right blend of experience and enthusiasm and look for cultural add, rather than cultural fit. We benefit from the unique gifts and backgrounds of each person in our business and push for diversity of thought in all we do.

Telstra is Australia's leading telecommunications and Technology Company, offering a full range of communications services and competing in all telecommunications markets. We have an international presence spanning over 20 countries. We believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, every day. We build technology and content solutions that are simple and easy to use, including Australia's largest and fastest national mobile network.

Mandatory skills:

• Looking for 4+ Years of experience in IT Indistry
• Expertise in AWS platform, cdk- typescript/javascript development (IaaC tool), Docker.
• Knowledge/work experience in deployment strategies and deployment automation
• Expertise in Infrastructure automation
• Expertise in Git, AWS Lambda functions and CI/CD pipeline development.(Pipeline as Code)

Secondary skills:

• Good knowledge in API Development and deployments
• Good knowledge in Kubernetes
• Good knowledge in Spark Cluster management

Nice to have: Experience in Cloud cost optimization solution implementations.

We're committed to building a diverse and inclusive workforce. To enable everyone to participate, we've developed an 'All Roles Flex' policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

An excellent opportunity has become available for a highly motivated and passionate Customer Service Consultant to join the Defence Customer Assurance Operations Team.

The opportunity:

The Customer Service Consultant will fulfil and resolve requests raised by Defence customers by answering all inbound calls, action all Incident, Service Request and Change tickets.

The Customer Service Consultant will be focused upon achieving excellent outcomes for the Department of Defence and have the customer at the centre of all decisions.

Please note all candidates must be Australian Citizens and hold a minimum of NV1 AGSVA security clearance to be considered. This role will require you to hold and maintain an Negative Vetting 1 (NV1) security clearance.

Your key responsibilities and major tasks include, but are not limited to:

• Respond to all customer phone enquiries promptly, courteously and efficiently

• Log and categorise interactions from customers via the phone, internet, email or authorised means using a standard Service Management tool and maintain records of all calls

• Coordinate incident resolution through to completion and monitor the status and progress toward resolution of all open incidents

• Identify the nature of fault enquiries through standard work instructions and if possible, provide first level resolution in response to identified issues

• Escalate calls/requests to appropriate L2/3 resolver groups as required

• Demonstrate initiative and make decisions using ingenuity or experience to overcome problems

• Actively keep customers informed of the progress of their request for service or support

• Re-prioritise and allocate tasks when required

• Understand and adhere to Service Level Agreements

• Work as a member of a team in which provides high quality service, are self-motivated, proactive, co-operative, driven, effective and maintain inter-personal relationships

Enough about us, let's talk about you. To hit the ground running we are looking for individuals who can confidently demonstrate the following:

• Possess a good level of customer service skills

• Experience in providing first level IT Service Desk support

• Great teamwork skills

• Natural customer-centric approach

• Hold a minimum of NV1 AGSVA security clearance

Highly desirable:

• Hold a relevant ICT qualification or certificate

• Experience operating basic office equipment including Unified Communications (UC)

• Proven experience in providing first level IT Service Desk support

Our perks & benefits:

• Work-life integration - we understand life happens when you're busy making other plans, so we offer flexibility around where, and when you work.

• 16 weeks paid parental leave for primary and secondary carers.

• Professional development program.

• An epic (free) Telstra mobile phone plan.

• Laptop/Device allowance renewed every 2 years.

• Purchased Annual Leave scheme.

• Discounted Telstra products and services.

We fully embrace flexibility and choice at Telstra and it’s as unique as you. We believe every role can flex in some way and encourage you to work where, when, and how you are most engaged, safe, and productive. Talk to us about how a role could be flexible for you!

This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your individual circumstances.

On the cusp of the next technological transformation in the digital world, Telstra has and continues to be at the forefront of local and global innovation. Come disrupt and lead the industry as we build the networks for the future and push the boundaries of what’s possible with technology.

We're after the right blend of experience and enthusiasm and look for cultural add, rather than cultural fit. We benefit from the unique gifts and backgrounds of each person in our business and push for diversity of thought in all we do.

At Telstra, our purpose is to build a connected future so everyone can thrive. It's a future that won't happen on its own, it has to be delivered. And, this is where YOU come in, by playing your part in helping our customers connect: faster, better, and smarter. 

About the Role 

Are you an experienced Customer Service & Sales professional, who thrives on working in a fast-paced and rewarding environment? If yes, then this role is for you! 

Duties 

• Provide quality customer service to all customers 
• Maximize sales by providing the latest product and service information to our customers. 
• Achieve sales and performance targets 
• Ensure store presentation is in line with retail shop standards 

 
Skills and experience 

• Experience in a customer-facing role 
• Proven record of delivering great customer experiences 
• Ability to solve complex problems 
• Effective communication skills 
• The ability to speak fluently in another language is highly advantageous! 

Benefits 

• Variety of flexible working arrangements available including casual, part-time, or full-time positions depending on your needs 
• Fantastic career growth prospects 
• Ongoing Product Training & Development 
• In-Store Mentor and Support 
• A highly rewarding sales environment 
• Corporate discounts and benefits 

How to Apply 
 
Click APPLY to submit your application, detailing which location you would like to apply for. 
Within 3 hours you will receive a Video Interview and Assessment email from our partner, HireVue. 

We must receive your completed Hirevue assessment before we can progress your application to the next stage, so please complete this as soon as possible. 

We are currently hiring at the following stores in Melbourne and surrounding suburbs: 

• Telstra Store Airport West - Shop 113, Westfield Airport West, 29-35 Louis St, Airport West VIC 3042
• Telstra Store Altona Gate - Shop 1,124 - 134 Millers Road, Altona North VIC 3025
• Telstra Store Broadmeadows - Broadmeadows Central, Shop 120/1099 Pascoe Vale Rd, Broadmeadows VIC 3047
• Telstra Store Brunswick - Shop i1 Barkly Square Shopping Centre, 90-106 Sydney Road, Brunswick VIC 3056
• Telstra Store Chadstone - Shop B103 Chadstone Shopping Centre 1341 Dandenong Road, Chadstone VIC 3148
• Telstra Store Doncaster - Shop G059 Westfield Doncaster 619 Doncaster Road, Doncaster VIC 3108
• Telstra Store Eastland - Shop 1019, Level 1 Eastland Shopping Centre 171-175 Maroondah Hwy, Ringwood VIC 3134
• Telstra Store Elizabeth Street - Shop S006, 156 Elizabeth Street, Melbourne VIC 3000
• Telstra Store Epping - Shop 34, Epping Plaza, Cnr Cooper and High St, Epping VIC 3076
• Telstra Store Forest Hill - Shop T109, Forest Hill Shopping Centre, 270 Canterbury Road, Forest Hill VIC 3131
• Telstra Store Frankston - Shop G84 Bayside Shopping Centre 28 Beach Street, Frankston VIC 3199
• Telstra Store Greensborough - Shop 258/259, Greensborough Plaza. 25 Main Street, Greensborough VIC 3088
• Telstra Store Hawthorn - 698 Glenferrie Rd, Hawthorn VIC 3122
• Telstra Store Karingal - 330 Cranbourne Road Shop S012 Karingal Hub Shopping Centre, Frankston VIC 3199
• Telstra Store Knox - Shop 2125 Knox City Shppng Ctr Cnr Burwood Hwy & Stud Rd, Wantirna South VIC 3152
• Telstra Store Malvern - Shop 14, Malvern Central Shopping Centre, 110-122 Wattletree Road, Armadale VIC 3143
• Telstra Store Melbourne Discovery - Corner Bourke & Swanston St, 246-260 Bourke Street, Melbourne VIC 3000
• Telstra Store Plenty Valley - Shop 120 Westfield Plenty Valley, Mill Park VIC
• Telstra Store Point Cook - Shop 333 Point Cook Town Centre, Point Cook VIC 3030
• Telstra Store Port Melbourne - Shop 1, 188 Bay Street (Opposite the Bank of Melbourne), Port Melbourne VIC 3207
• Telstra Store Stud Park - Shop 30 Stud Park Shopping Centre Cnr Stud and Fulham Rds, Rowville VIC 3178
• Telstra Store Sunbury - Shop T27, Sunbury Square Shopping Centre 2-28 Evans Street, Sunbury VIC 3429
• Telstra Store The Pines - 181 Reynolds Rd, Doncaster East VIC 3109
• Telstra Store Victoria Gardens - Shop SP001, Victoria Gardens, Cnr Victoria St & Burnley St, Richmond VIC 3121
• Telstra Store Waverley Gardens - 271 Police Road Shop 23 Waverley Gardens Shopping Centre, Mulgrave VIC 3170

Additional Details 

This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your circumstances. 

We work flexibly at Telstra to ensure everyone can participate. Talk to us about how this job could be flexible for you. 

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds, and applicants who may be living with a disability.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive. 

At Telstra, our purpose is to build a connected future so everyone can thrive. It's a future that won't happen on its own, it has to be delivered. And, this is where YOU come in, by playing your part in helping our customers connect: faster, better, and smarter. 

At Telstra, our purpose is to build a connected future so everyone can thrive. It's a future that won't happen on its own, it has to be delivered. And, this is where YOU come in, by playing your part in helping our customers connect: faster, better, and smarter. 

About the Role 

Are you an experienced Customer Service & Sales professional, who thrives on working in a fast-paced and rewarding environment? If yes, then this role is for you! 

Duties 

• Provide quality customer service to all customers 
• Maximize sales by providing the latest product and service information to our customers. 
• Achieve sales and performance targets 
• Ensure store presentation is in line with retail shop standards 

 
Skills and experience 

• Experience in a customer-facing role 
• Proven record of delivering great customer experiences 
• Ability to solve complex problems 
• Effective communication skills 
• The ability to speak fluently in another language is highly advantageous! 

Benefits 

• Variety of flexible working arrangements available including casual, part-time, or full-time positions depending on your needs 
• Fantastic career growth prospects 
• Ongoing Product Training & Development 
• In-Store Mentor and Support 
• A highly rewarding sales environment 
• Corporate discounts and benefits 

How to Apply 
 
Click APPLY to submit your application, detailing which location you would like to apply for. 
Within 3 hours you will receive a Video Interview and Assessment email from our partner, HireVue. 

We must receive your completed Hirevue assessment before we can progress your application to the next stage, so please complete this as soon as possible. 

We are currently hiring across SA at the following stores: 

• Telstra Store Castle Plaza - Shop 27 Castle Plaza Shopping Centre, 992 South Road, Edwardstown SA
• Telstra Store Colonnades - Centro Colonnades, Shop 101, Beach Rd, Noarlunga Centre SA 5168
• Telstra Store Gawler - Murray Street Shop K2 Gawler Central Shopping Centre Cnr, Cowan St, Gawler SA 5118
• Telstra Store Glenelg - Shop/35 Jetty Rd, Glenelg SA 5045
• Telstra Store Golden Grove – The Grove Shopping Centre Shop GR05, The Golden Way, Golden Grove SA 5125
• Telstra Store Modbury - Shop 202, Westfield Tea Tree Plaza, 976 North East Road, Modbury SA 5092
• Telstra Store Northpark - 264 Main North Road Shop T28 Northpark Shopping Centre, Prospect SA 5082
• Telstra Store Norwood - 135 The Parade, Norwood SA 5067
• Telstra Store West Lakes - Shopping Centre, Shop T252B/111 W Lakes Blvd, West Lakes SA 5021

Additional Details 

This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your circumstances. 

We work flexibly at Telstra to ensure everyone can participate. Talk to us about how this job could be flexible for you. 

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds, and applicants who may be living with a disability.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive. 

At Telstra, our purpose is to build a connected future so everyone can thrive. It's a future that won't happen on its own, it has to be delivered. And, this is where YOU come in, by playing your part in helping our customers connect: faster, better, and smarter. 

About the Role 

Are you an experienced Customer Service & Sales professional, who thrives on working in a fast-paced and rewarding environment? If yes, then this role is for you! 

Duties 

• Provide quality customer service to all customers 
• Maximize sales by providing the latest product and service information to our customers. 
• Achieve sales and performance targets 
• Ensure store presentation is in line with retail shop standards 

 
Skills and experience 

• Experience in a customer-facing role 
• Proven record of delivering great customer experiences 
• Ability to solve complex problems 
• Effective communication skills 
• The ability to speak fluently in another language is highly advantageous! 

Benefits 

• Variety of flexible working arrangements available including casual, part-time, or full-time positions depending on your needs 
• Fantastic career growth prospects 
• Ongoing Product Training & Development 
• In-Store Mentor and Support 
• A highly rewarding sales environment 
• Corporate discounts and benefits 

How to Apply 
 
Click APPLY to submit your application, detailing which location you would like to apply for. 
Within 3 hours you will receive a Video Interview and Assessment email from our partner, HireVue. 

We must receive your completed Hirevue assessment before we can progress your application to the next stage, so please complete this as soon as possible. 

We are currently hiring across SA at the following stores: 

• Telstra Store Kadina - 28 Taylor St, Kadina SA 5554
• Telstra Store Mt Barker - Shop 3, Mt Barker Central Shopping Centre (next to Neds), 13-15 McLaren Street, Mt. Barker SA 5251
• Telstra Store Mt Gambier - Shop 2, Post Office Complex, 33 James St, Mount Gambier SA 5290
• Telstra Store Murray Bridge - Shop 19/20. Murray Bridge Marketplace, 23/51 South Terrace, Murray Bridge SA 5253
• Telstra Store Renmark - Shop 19, Renmark Plaza, Renmark Ave & Twentieth St, Renmark SA 5341

Additional Details 

This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your circumstances. 

We work flexibly at Telstra to ensure everyone can participate. Talk to us about how this job could be flexible for you. 

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds, and applicants who may be living with a disability.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive. 

At Telstra, our purpose is to build a connected future so everyone can thrive. It's a future that won't happen on its own, it has to be delivered. And, this is where YOU come in, by playing your part in helping our customers connect: faster, better, and smarter. 

About the Role 

Are you an experienced Customer Service & Sales professional, who thrives on working in a fast-paced and rewarding environment? If yes, then this role is for you! 

Duties 

• Provide quality customer service to all customers 
• Maximize sales by providing the latest product and service information to our customers. 
• Achieve sales and performance targets 
• Ensure store presentation is in line with retail shop standards 

 
Skills and experience 

• Experience in a customer-facing role 
• Proven record of delivering great customer experiences 
• Ability to solve complex problems 
• Effective communication skills 
• The ability to speak fluently in another language is highly advantageous! 

Benefits 

• Variety of flexible working arrangements available including casual, part-time, or full-time positions depending on your needs 
• Fantastic career growth prospects 
• Ongoing Product Training & Development 
• In-Store Mentor and Support 
• A highly rewarding sales environment 
• Corporate discounts and benefits 

How to Apply 
 
Click APPLY to submit your application, detailing which location you would like to apply for. 
Within 3 hours you will receive a Video Interview and Assessment email from our partner, HireVue. 

We must receive your completed Hirevue assessment before we can progress your application to the next stage, so please complete this as soon as possible. 

We are currently hiring across NT at the following stores: 

• Telstra Store Alice Springs - Shop 46A Yeperenye Shopping Centre 36-38 Hartley Street Alice Springs NT 0870
• Telstra Store Palmerston - Shop 20A Gateway Shopping Centre, Palmerston NT 0830

Additional Details 

This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your circumstances. 

We work flexibly at Telstra to ensure everyone can participate. Talk to us about how this job could be flexible for you. 

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds, and applicants who may be living with a disability.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.