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World-class organisations are driven by a strong sense of purpose, and our purpose is to create a brilliant connected future for everyone! Our ambition is to enrich lives and power commerce. It's why we're constantly finding new and better ways to serve.

Our Transformation, Communication & People Team,

In Transformation & People, we lead the development of our transformation roadmap and orchestrate the delivery of our key priorities, with a focus on transforming the way we work and strengthening employee engagement across our business.

The role with us,

The Organic Social Media Editor will create and facilitate activity on Telstra’s primary social media channels with a focus on organic social media. They will become the ‘voice’ of Telstra on some social channels through our Always On program, and support team members to execute campaigns.

We’ve grown a strong organic social following across all our channels and this role will help us bring our brand to life on social. We want to engage, entertain and connect with our followers to turn our customers into fans, and this role is at the forefront of that goal. The editor will ideate, create, schedule, curate, edit, publish and amplify content in support of campaign and communications objectives. They’ll own some of Telstra’s social channels, helping build an engaged organic community of followers and are also expected to lead copy writing across Telstra’s social channels.

Applying their expertise, the Specialist will share insights and promote innovation, driving improvement in Telstra’s use of key social media channels. They will also work collaboratively in managing issues as they arise on internal and external social media channels.

Generic Responsibilities

• Lead development and execution of channel strategy for primary social media channels (e.g. Facebook, Twitter, Instagram, LinkedIn, TikTok)
• Lead development, production and execution of Always On Social Media content programs in partnership with the Channels Lead
• Act as copy writing and tone of voice champion for all content produced by Content & Channels team including both internal and external channels
• Proactively manage channel content plans, ensuring regular flow of high quality content aligned with the channel strategy
• Ensure the Social Media Playbook, Telstra Brand Guidelines and relevant style guides and optimisations (e.g. SEO) are consistently applied to all channels
• Review channel and program performance regularly, then share and apply actionable insights
• Support management of issues on internal and external channels in partnership with relevant stakeholders
• Publish content on internal and external channels
• Amplify content on internal and external channels, optimising to maximise return on investment
• Manage channels governance, ensuring agreed policies and procedures are applied (e.g. password and access management)

Qualifications:

• Bachelors degree
• Excellent creative writing skills
• Experience in Commissioning, editing and writing content for popular brands

Key Skills

• Copy writing
• Issues management
• Channel Management
• Campaign Management
• Commercial Acumen
• Communication
• Prioritisation
• Organisation and time management
• Content Development
• Social Analytics

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We believe it is people who give purpose to our technology. So we're committed to staying close to our customers and providing them the best experience, and delivering the best tech on the best network. Because our purpose is to build a connected future so everyone can thrive.

And, for you, that means incredible opportunities to be challenged, to innovate, and grow your career.

About the team

In Enterprise, we meet the needs of our business and government customers by delivering disruptive products, platforms and services with our unique Telstra IP, leveraging our targeted value propositions and world-class customer relationship capabilities.

The Role

As a Network Sales Specialist, you play an integral role in contributing to the strategic growth of Telstra and our market presence through identifying, developing, and closing high-value, complex technology solutions with our clients.

Your success in this role is built on your exceptional relationship building and negotiation skills – you thrive off partnering with our customers to provide integrated solutions that will enhance their business and exceed their expectations. You strategically partner with client executives and other key members of our business to deliver high margin sales that directly contributes to Telstra’s growth.

Based in Canberra you will manage current and potential Federal government clients and customers in this location.

You apply your sales expertise, strong relationship management skills and understanding of Telstra’s ICT solutions to deliver the following responsibilities:

• Lead the identification, development and selling of high-value, enterprise-wide solutions in partnership with the client executives who own strategic customer relationships, to deliver high margin sales and revenue growth for your portfolio.

• Authentically engage and collaborate within a diverse, multi-stakeholder landscape (e.g. Client Executives, Business Development Managers, Solution Specialists, Deep Domain Specialists, Bid & Delivery Teams, Telstra Partners) to translate complex sales into leading-edge customer solutions.

• Take an innovative and creative approach to identifying new sales opportunities and developing sales solutions that leverage your deep customer understanding, awareness of key industry trends and understanding of the competitor landscape.

• Leverage strong communication skills to authentically engage and effectively influence stakeholders, including C-Level, to determine the most appropriate sales solutions, provide business insights on ICT matters and maintain positive customer relationships.

• Use a range of communication and relationship building skills to establish and manage customer, vendor and key strategic relationships, to deliver high customer satisfaction outcomes and to drive the achievement of NPS targets.

• Apply subject matter expertise and account strategy leadership for your defined solutions portfolio to develop new accounts and maintain and grow existing accounts. This includes contributing to the development of account plans and leading components of solution proposals.

• Support innovation and lead components of continuous improvement activities for the identification of sales, solution design, negotiation methods and sales delivery approaches that support sales capability development.

• Leverage deep knowledge in sales and commercial management to accurately forecast, track, and manage sales opportunities (lead identification, qualification and closure), including meeting reporting requirements for assigned portfolio.

About you

• Experience within a senior sales role within Network Sales

• Demonstrated experience in managing sales deals end to end

• Good collaboration & stakeholder management skills

• You have a natural energy to sell and be compelling

• You have strong technical knowledge and understanding of concepts and solutions

• Ability to influence and negotiate at C-suite level

• Experience driving sales and customer retention using innovative approaches

• Defence/Security clearance – an advantage

We fully support flexibility and choice at Telstra and what we offer is as unique as you. Will you choose to work from home, in a Telstra workspace, or on the go? A regional location or the CBD? We want you to work where, when, and how you are most engaged, safe, and productive – wherever in Australia that may be. #WFH #Remote #Flexibility

Candidates must be Australian Citizens to be considered. This role will require you to hold and maintain an Australian Government Baseline/NV1/NV2 security clearance.

If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!

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We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

At Telstra, we have a clear purpose: to build a connected future so everyone can thrive. We believe it’s our people who give purpose to our technology. So, we are committed to staying close to our customers and providing them the best experience and delivering the best technology.

This is where YOU come in. Based in our Innovation and Capability Centre at the Embassy TechVillage, you’ll play your part in helping our customers connect: faster, better and smarter.

Here, you can join a community of people who are encouraged to bring their whole selves to work. We don’t want you to join just to “fit in”, we’re looking for individuals and differences that can help us stand out. Here with us, you can thrive, your way.

About the Role:

As a Real-time Optimisation & Reporting Coordinator, you’ll form part of our workforce planning team for our customer operations. You’ll assist in establishing and maintaining our real-time operations optimisation program to allow us to maximise the efficiency of our customer-facing teams day-to-day. You’ll provide analytics, build and automate reports, spot trends, monitor our queues and provide recommendations for action at intervals throughout the day. The reporting, analysis, and data you provide will allow real-time optimisation of our workforce, queues, and overall service operation. You’ll be the reporting contact for everything relating to our service operation and will support stakeholders across the organisation. You’ll also assist in some workforce planning activities.

This role sits in Belong, which is a part of the Telstra family. Telstra is Australia's leading telecommunications and technology company with a rich heritage that’s been built over 100 years. We’re at the forefront of technology innovation, with the largest Internet of Things network in Australia and are leading the way in 5G. And this is just the beginning of what we’re hoping to achieve together. Belong, on the other hand, started in 2013 as a brand within Telstra with the purpose of giving Australians great value home internet and mobile plans.

Please note: This role works a rotating roster across seven days and will be rostered between the hours of 3:30AM-6:30PM IST.

Key Responsibilities of the role:

· Monitor frontline queues and operation in real-time

· Maintain and implement real-time operation optimisation standards, rhythms and strategies

· Highlight intraday efficiencies, pain points and high-effort interactions

· Propose tactical solutions, queue movements, etc, to drive intraday operational efficiency

· Provide feedback to workforce planning for ongoing optimisation

· Implement a periodic reporting program, including intra-daily, daily, weekly, monthly, and quarterly reports

· Assist in performance recovery and management

· Identify areas of improvement or operational efficiency

· Identify individuals and teams that might need extra support

· Identify areas of high effort, including customers and cases that need some extra attention Work with team leaders to identify areas of need

· Excellent communication, external partner and stakeholder engagement

· Provide subject matter expertise

· Design, build and automate, reports and dashboards

To be successful in this role, you will have:

· Reporting in a complex operation with multiple teams, stats, systems, and channels

· Analysing data, identifying trends, and providing in-the-moment recommendations

· Designing and presenting reports in a concise, digestible format

· Excellent oral and written communication skills

· Relationship building

· Outstanding interpersonal skills

· Experience working in a matrix or agile environment

· Bachelor’s degree (Business or similar), or equivalent working experience

· 3+ years in customer operations

· 3+ years in real-time management or similar reporting experience

It's no secret we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your own career, while helping us to achieve our strategic goals. At Telstra, we know that our people are our greatest asset and that’s why we’re always looking for brilliant individuals who embody our values and have a passion for technology. Sounds like you?

A career with us will give you a platform to shape tomorrow through technology. For you, that means helping us to push the boundaries of what’s possible today, and in the future. It also gives you the opportunity to empower millions helping businesses grow, evolve and reach their potential.

At Telstra, you can thrive, your way. We foster new ideas, we embrace different ways of working and thinking, and we believe an inclusive and diverse team will lead us to innovate for the future.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: http://tel.st/allrolesflex

If this role sounds like you, we’d love to hear from you. Apply now!

What is the purpose of this role?

To design, build and support service assurance capabilities as a part of high performance software engineering team, delivering competitive advantage and enabling profitable growth, whilst managing the end-to-end development, delivery, technical design authority, integration requirements and lifecycle management of capabilities which expose reusable APIs for multiple internal and external consumers

How does the role contribute to business strategy?

As a part of a high performing team working as a single unit with embedded business to build and implement business capability roadmap

What are the measurable outcomes of this role?

Deliver high standard software and raise a bar for engineering metrics in a team to go further HPSE metrics for maturity level 4+

Key Accountabilities

Include:

• Be most valued contributor in feature team, with a strong ownership of business capability(s)
• Understand business domain thoroughly. Design, develop and deploy business functionality in the microservices architecture.
• Practice TDD and have strong interest in functional test automation.
• Implement reusable libraries to deal with cross cutting concerns and boiler plate code.
• Has strong interest in exploring new ways of doing things with the latest tools and technologies.
• Expert in debugging, troubleshooting code and tune it for performance improvements.
• Perform assessment of technology frameworks and integration products to meet demand of growing capability 
• Develop solutions that are resilient, self-healing and Cloud Native.
• Be a active participant of team as DevOps with full accountability of CI/CD, test automation, support and monitoring functions within a team.
• Complying with all relevant processes and standards, including change management principles and processes to ensure deliverables meet or exceed defined quality standards.
• Develop own and peers skills to build T-shaped team.
• Identify and drive capability unit cost reduction opportunities through simplification, rationalisation and smart application of new technology.
• Left shit security operations to deliver more secure.
• Perform stakeholder management functions, working with multiple business units
• HSE Responsibility: Take reasonable care for your own safety and the safety of others, comply with and implement any reasonable Telstra HSE instruction, policy, standard, minimum requirement or procedure, and support Telstra to meet its duties under the relevant safety and environmental legislation.

Key Skills/Technical Expertise

Skill/Technical Expertise

Description

Technology expertise

Solid experience in technologies used to build enterprise capabilities and integrations. Be proficient in new technologies allowing to build cloud native applications.

Expert  

• Design and implementation of resilient and self-healing systems
• Design and implementation of Cloud native systems in AWS environment or PCF.
• Design and development of microservices using SpringBoot.   
• Proficient level of using non-blocking IO in integration with downstream systems
• Design and implementation of integrations using Messaging Patterns and Technologies (Tibco JMS/Rabbit MQ)
• Design and use of Dynamo DB, Kinesis streams, cloudwatch in AWS environment
• Proficient level of use of API Gateways such as APIGEE.
• Security Technologies: MASSL, Certificate Management, Web Service Security, AWS data encryption SDKs
• AWS Serverless computing (Lambda, Step functions, Glue)
• Business processes and workflow engine knowledge: BPEL/BPM, Step functions, etc.
• Services assurance: approaches for efficient alarming, trend analysis using splunk, synthetic transactions
• Container management systems (Docker, Kubernetes)
• System Virtualisation using Stubbing and Mocking.
• Database technologies – Oracle RDMS, NoSQL DB (Couchbase), DynamoDB.
• Design of batch processing for large data
• Code quality control using static analysis for code and dependencies: Sonar, Veracode, etc.
• Fluent with Unix, Linux, Solaris or other Unix type operating systems

Business domains expertise                          

Advanced          

Experience in following business domains:

• Telecom
• API development
• Microserveics

Designing solutions            

Advanced          

• "Requirements gathering: Leads requirements gathering with product owners, applies external and internal intelligence to determine priorities, and evaluates the impact on design and the overall business or customer outcome, including trade-offs     
• Test case development: Practices TDD, reviewing test cases and automation, traceability to requirements, and overall completeness      
• Technology Selection: Selects technology for a multiple domains, based on a consumption of services model, considering customer requirements and compatibility with existing applications or operating systems             
• Consumption of services: Develops solutions, applying service APIs and data models, service platforms, and API based technologies     
• Features solution and design: Assist product owners with identifying MVPs including knowledge or other domains that may become a possible consumers of specific features. Advise business on benefits that can be realised from that.          
• Documentation: Provides review of solution documentation for completeness, automated traceability, alignment with organisational standards and ease of understanding by customers and stakeholders"

Developing, deploying, supporting solutions            

Expert  

• "Configuration: Develops advanced programming logic for automated configuration changes, orchestration and unit testing, leveraging and enhancing open source libraries and frameworks appropriately
• Testing: Leads automated system testing and acceptance activity, evaluates and addresses gaps in the system test plan, determines appropriate next steps, establishes norms for and co-ordinates automated system integration test efforts, tools, guidelines and frameworks for a single technology domain             
• Deployment: Leads the creation of a CI/CD framework, in collaboration with SMEs and partners, creating deployment guidelines and approaches that address the overarching outcomes and business goals, for a single technology domain in the context of the enterprise wide strategy    
• Agile Team Working: Leads an agile team to plan and deliver code that meets the DoD, defining SCM practices to ensure that code and associated artefacts are properly versioned and controlled            
• Systems Engineering: Employs holistic ""systems thinking"" across multiple technology domains, defining appropriate integration and automation patterns in reusable proof of concepts (PoC) projects, contributing to complexity reduction in systems development"      
• Provide service assurance from design to implementation to ensuring capability health is monitored and any impact to availability is addressed with no or minimal customer impact

Establishing of global workforce

Drive scaling of software engineering by develop ICC

Advanced          

• Understand cultural and behavioural approach to establish efficient and trusted communication within team
• Use experience working with offshore teams to remove barriers and building skilled teams
• Efficient establishment of communication approach between distributed teams with small overlap in time

Delivering, monitoring, improving and exiting curated technology products to drive profit and market differentiation    

Advanced          

• Tests products with key stakeholders and customers                  
• Implements strong governance for construction                           
• Resolves product performance issues 
• Retains customers using end of life strategies 

Identifying technologies to curate products and solutions    

Creating business opportunities through the identification, validation and selection of technologies to curate and leverage             

Advanced          

• Identifies technology trends and assesses for impact   
• Reviews competitor use of technology and experimentation results to propose fit-for-purpose customer/business solutions           
• Delivers a clear vision and commercially viable business case to obtain investment for technologies
• Perform planning of team work to drive innovation culture, empowering team members to think out of the box for new approaches to reach business outcome.     

Business stakeholders engagement      

Advanced          

• Establish and maintain trusted engagement with business stakeholders across multiple business units
• Recommends and supports the implementation of actions which address customer pain points                

Driving accountability    

Driving a culture of accountability in our people and teams to ensure we meet our customers’ needs and deliver what we set out to achieve

Advanced          

• Uses clear role accountabilities to prevent overlap or duplication of activity         
• Mitigates risks and overcomes barriers to the delivery of fast and cost effective results  
• Holding each other accountable

Transitioning to new platforms and solutions    

Migrates legacy solutions to new platforms and technologies seamlessly, with minimal impact to the customer     

Advanced          

• "Transition planning: Leads transition planning and risk assessment, in line with agreed strategy and decisions, including identification of scope, goals, risks, dependencies, phasing, mitigations and appropriate automated test strategies, managing visibility across all affected teams
• Testing and Performance monitoring: Establishes data infrastructure to determine pre-transition baseline and automatically monitor performance during transition, makes data supported decisions for service cutover, rapidly responds to service level changes, troubleshoots complex issues and escalates as appropriate    
• Decommissioning: Leads decommissioning in line with strategy, tracking costs and savings"      

Qualifications/Experiences

Essential

• Computer science degree: bachelor and above
• 8y+ of operating in role of senior developer or technical lead for business critical service delivery platform supporting high volume of transactions, integrating with multiple core systems.

Highly desirable

Certifications in AWS (associate or professional)

Java

With our customers at the heart of everything we do, Telstra is designing innovative solutions to deliver better ways for everyone to connect, share and thrive. And that’s where our people come in – by collaborating to make great things happen.

As a Strategic Growth Manager - Agribusiness, Retail and Supply Chain, you thrive on applying your deep understanding of industry trends, our customer’s business strategies and technology needs,  by playing an integral role in unlocking the potential of the Agribusiness, Retail and Supply Chain industry verticals across the nation. You partner with customers, technology partners and industry bodies, always acting as  a trusted advisor and nurturing key strategic growth opportunities. In doing so you identify high-value, high-profit sales solutions that directly contribute to our industry strategy and Telstra’s growth. You flourish off building meaningful and lasting relationships, with collaboration and influencing skills – both inside and outside Telstra which is critical for success in this role.

You will:

• Be the Product owner for the growth agenda, inclusive of relevant metrics to define it for the Agribusiness, Retail and Supply Chain industry group
• Establish, grow, and maintain strategic customer relationships through deep knowledge of Agribusiness, Retail and Supply Chain industry vertical
• Contribute to or lead the development of customer contact/engagement plans that nurture and grow existing customer relationships to grow emerging technology revenue for Agribusiness, Retail and Supply Chain vertical
• Apply professional expertise and knowledge of Telstra’s capabilities, market insights, and a deep understanding of the Governments strategy to effectively influence and partner with customers to identify new business opportunities.
• Leverage strong interpersonal and negotiation skills to drive commercial, business, and technical discussions with customers that present a compelling case for solutions, including articulation of technical (ICT, security, workplace, and application solutions) solution benefits to Government executives and key stakeholders. This could include Commissioners, Chief of Staff, Deputy Secretary and CIO’s
• Authentically engage and collaborate with stakeholders across Telstra (e.g. Business Development Managers, Solution Specialists, Functional Specialists) to identify, qualify and drive portfolio growth opportunities, seeking support, direction, and insights in customer solutions to achieve revenue and profitability targets.
• Lead customer initiatives or components of initiatives (e.g. business advisory consulting, workshop facilitation, strategic planning sessions) that drive strategic business opportunities to Telstra and that have a significant degree of impact on portfolio retention and growth.
• Identify and build strategies with Telstra Enterprise and Alliance Partners.
• Build our reputation and representation in these industries by participating and representing Telstra in relevant industry forums and events.

You’ll bring:

• Previous sales or business development experience or a previous senior role in the Agribusiness, Retail and/or Supply Chain industry vertical
• Deep knowledge of the Agribusiness, Retail and/or Supply Chain industry
• Well-developed consultative selling and customer solution selling skills
• Proven ability to generate insights and drive meaningful action using data and analytics
• Strong industry network with existing relationships across the telecommunications industry
• Documented and strong track record and ability of consistently winning and closing deals
• A good understanding of commercial outcomes and TCO
• Proven presentation and communication skills and the ability to story-tell a proposition to C level Executives

Interested? Apply Now!

If you're excited about the opportunity to be part of vibrant team, committed to delivering amazing experiences for our customers – this could be the role for you! It's a sales role, so expect targets, but what we're really looking for is a customer first champion who'll provide an experience that their customers can't help but talk about This challenging and rewarding role is a great opportunity for a commercially savvy, customer focussed and energetic self-starter, someone who is aware of key industry innovations, trends and really wants to drive a high velocity world class selling culture.

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We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

Additional Note:

This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your individual circumstances.