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We’ve got opportunities in software and network engineering to marketing, big data to customer champions, cyber security to product and service design - and just about everything in between. Find your future career with us.

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Process Analyst (6 Month Fixed Term)

  • Job Number: JR-10029040
  • Employment Type: Contract Labour Full Time
  • Location: VIC: Melbourne, QLD: Brisbane or NSW: Sydney
  • Opening date: 04/12/2020 12:00 AM AEST
  • Closing date: 17/12/2020 11:59 PM AEST
  • Applications close in: 12 days time

About the team

Are you interested in saving planet earth by creating a cleaner, more ethical future for Australian families? We might have an opportunity for you.  Telstra is gearing up to become an energy retailer, empowering customers to access more affordable renewable energy. We need creative, passionate doers who don’t mind grabbing a shovel and jumping into the trenches. You will be part of a start-up that will have a relationship with almost every family in Australia on day one.

The role with us

You will analyse, plan, design, develop and re-engineer Telstra Energy processes. What you'll do:

  • Conduct detailed impact assessment of any new or re-engineered processes and present to key stakeholders for review and approval

  • Engage in ongoing reviews of business processes and systems to ensure the company’s evolving corporate objectives are met.

  • Work collaboratively with operational stakeholders to ensure that business processes support the delivery of our operational commitments.

  • Provide process subject matter expertise and support to the business with your energy market experience

  • Contribute to the development of process management governance frameworks.

About you

  • Demonstrated, applied experience in process design, mapping and implementation

  • Previous experience in the energy sector is essential

  • Experience in preparing work instruction and other user-based material such as FAQ’s, check lists, training and communication packs

  • Previous experience in business process analyst / improvement roles

  • Demonstrated experience solving complex problems – formulating clear logical business process solutions

  • Exposure to different project management, system development, change management and business improvement methodologies

  • Exposure to Agile frameworks is highly desired

Thrive, your way

Your work will expose you to innovative thinking, technologies and global best practice. As we grow, you'll grow, and this will extend onto building your own valuable talents and skills here with us.

Interested?

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

Apply Now
  • Job Number: JR-10029040
  • Employment Type: Contract Labour Full Time
  • Location: VIC: Melbourne, QLD: Brisbane or NSW: Sydney
  • Opening date: 04/12/2020 12:00 AM AEST
  • Closing date: 17/12/2020 11:59 PM AEST
  • Applications close in: 12 days time

Thrive, your way

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together. 

Accessibility support

If you identify as living with a disability, our team are happy to work with you through the recruitment process.

Network Engineering - Senior Engineer

  • Job Number: JR-10027857
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 04/12/2020 12:00 AM AEST
  • Closing date: 10/12/2020 11:59 PM AEST
  • Applications close in: 5 days time

We're Australia’s leading telecommunications and technology company. And, with a presence in more than 20 countries, we’re creating a global footprint – which for you, that means incredible work opportunities and experiences to develop and grow your career.

About the team


Being part of Networks & IT means you'll be part of a team that focuses on extending our network superiority to enable the continued execution of our digital strategy.
With us, you'll be working with world-leading technology and change the way we work to ensure business needs drive priorities, accelerating our digitisation programme.

The role with us


This position will play a lead role in developing a roadmap of enhanced enterprise wireless product capabilities leveraging 5G technology and in particular our developing 5G core capabilities. The focus for the next 12 months will be to play a key role in the launch of Enhanced Enterprise Wireless in 1H2021 providing fixed 5G wireless for enterprise customers and then further development on the 5G core in 2021/22.


Focus areas for this role to play a lead role in are: the development of suitable QoS construct for Enhanced Enterprise Wireless, network testing & modelling activities, development of SLAs, enhanced reporting and assurance capabilities in customer and internal portals. 

This role will lead the development of strategic enterprise wireless products which enable Telstra to monetise 5G for enterprise by delivering significant value to customers.


Key responsibilities

  • Liaise with the Technical Product Owner (TPO), Product Managers and relevant technical leads to identify requirements, dependencies and to help prioritise requirements into quarterly Operational Key Requirements (OKR)

  • Develop the E2E solutions (architecture, technical and processes) required to deliver on OKRs

  • Act as a domain specialist during pre-sales and delivery phase of the project

  • Participate in customer workshops, provide solution and technical expertise and deliver solution presentations

  • Lead and execute product delivery and roadmap activities.

  • Lead troubleshooting activities

  • Work with Internal and External 3PP (3rd Party Vendor) and resolve issues

  • Identify gaps and issues in existing processes and drive improvements

  • Knowledge sharing, mentoring and collaboration to help & develop peers

  • Take the lead on various roles within Agile/DevOps teams as required from time to time for the team’s success.

  • Translate user stories for business (internal, external or regulatory) functional and non-functional requirements into solutions and deliver those solutions to maximise business value.

  • Proactively engage in idea generation and experimenting to identify opportunities for innovation.

  • Seek opportunities to streamline and automate deployment, change and life-cycle improvements.

  • Routinely research, analyse, test, retest, and troubleshoot complex problems.

  • Provide project updates, weekly to Group Owner (GO) & TPO via a written report and Scrum Master (verbally) and monthly at governance level, identifying key achievements, risks, issues and blockers.

About you


To be successful in the role, you'll have:

  • Minimum bachelor’s degree in engineering (IT, Telecom) or equivalent

  • Significant experience in Telecom and customer facing roles

  • Solution Architect Experience

  • Deep understanding of the LTE and 5G Network technologies

  • Good communication skills to explain technical procedures and relevant solutions to senior stakeholders, as well as performing and presenting results of Root Cause Analysis processes

  • Experience influencing senior stakeholders – internal and external

  • Experience making architectural decisions that shape overall strategic direction

  • Experience in developing and executing strategy

  • Previous experience and solid understanding of agile methodologies                                                                                                                                                                                                                                               

Why join us?
Your work will expose you to innovative thinking, technologies and global best practice. As we grow, you'll grow, and this will extend onto building your own valuable talents and skills here with us.


Interested?
If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!

___________________________

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

Apply Now
  • Job Number: JR-10027857
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 04/12/2020 12:00 AM AEST
  • Closing date: 10/12/2020 11:59 PM AEST
  • Applications close in: 5 days time

Thrive, your way

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together. 

Accessibility support

If you identify as living with a disability, our team are happy to work with you through the recruitment process.

Network Engineering - Senior Engineer

  • Job Number: JR-10027871
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 04/12/2020 12:00 AM AEST
  • Closing date: 10/12/2020 11:59 PM AEST
  • Applications close in: 5 days time

We're Australia’s leading telecommunications and technology company. And, with a presence in more than 20 countries, we’re creating a global footprint – which for you, that means incredible work opportunities and experiences to develop and grow your career.

About the team


Being part of Networks & IT means you'll be part of a team that focuses on extending our network superiority to enable the continued execution of our digital strategy.
 

With us, you'll be working with world-leading technology and change the way we work to ensure business needs drive priorities, accelerating our digitisation programme.

The role with us
 

Over the next 12-18 months, this lead role will fully develop our next generation wireless VPN capabilities, building on the recent launch of M2M VPN service orchestration and extending its capabilities:

  • Additional M2M VPN features to be enabled via service orchestration

  • Enable service orchestration of IP wireless VPNs to move Data and IP services off legacy network architecture and on to a scalable wireless network architecture

  • Future support of the 5G wireless core network architecture, digitisation and E2E service orchestration.

Beyond 12-18 months, there is the opportunity for the role to be directly involved in development of new enterprise mobile product developments and capabilities supported on the 5G core network.

This role will greatly contribute to improving O2A times for Enterprise wireless VPN products, automate key network provisioning activities and modernise network architecture enabling new VPN-based services to be offered based on the 5G core including slicing and QoS.

Key responsibilities

  • Liaise with the Technical Product Owner (TPO), Product Managers and relevant technical leads to identify requirements, dependencies and to help prioritise requirements into quarterly Operational Key Requirements (OKR)

  • Develop the E2E solutions (both technical and processes) required to deliver on the OKRs

  • Provide training to O2A and operational teams

  • Act as a domain specialist during pre-sales and delivery phase of the project

  • Participate in customer workshops, provide solution and technical expertise and deliver solution presentations

  • Providing and updating solution documentation.

  • Take the lead on various roles within Agile/DevOps teams as required from time to time for the team’s success.

  • Translate user stories for business (internal, external or regulatory) functional and non-functional requirements into solutions and deliver those solutions to maximise business value.

  • Proactively engage in idea generation and experimenting to identify opportunities for innovation.

  • Seek opportunities to streamline and automate deployment, change and life-cycle improvements.

  • Routinely research, analyse, test, retest, and troubleshoot complex problems.

  • Provide project updates, weekly to Group Owner (GO) & TPO via a written report and Scrum Master (verbally) and monthly at governance level, identifying key achievements, risks, issues and blockers.

About you
 

To be successful in the role, you'll have:
 

  • Minimum bachelor’s degree in engineering (IT, Telecom) or equivalent

  • Experience as a Solution Architect

  • Deep understanding of the LTE and 5G Network technologies

  • Good communication skills to explain technical procedures and relevant solutions to senior stakeholders, as well as performing and presenting results of Root Cause Analysis processes

  • Experience influencing senior stakeholders – internal and external

  • Experience making architectural decisions that shape overall strategic direction

  • Experience in developing and executing strategy

  • Previous experience and solid understanding of agile methodologies                                                                                                                                                                                                                                                                                                                                          

Why join us?
Your work will expose you to innovative thinking, technologies and global best practice. As we grow, you'll grow, and this will extend onto building your own valuable talents and skills here with us.


Interested?
If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!

___________________________

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

Apply Now
  • Job Number: JR-10027871
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 04/12/2020 12:00 AM AEST
  • Closing date: 10/12/2020 11:59 PM AEST
  • Applications close in: 5 days time

Thrive, your way

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together. 

Accessibility support

If you identify as living with a disability, our team are happy to work with you through the recruitment process.

Customer Care Support - O2A

  • Job Number: JR-10029273
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Bengaluru or Karnataka
  • Opening date: 04/12/2020 12:00 AM AEST
  • Closing date: 18/01/2021 11:59 PM AEST
  • Applications close in: 44 days time

Telstra is Australia’s leading telecommunications and technology company, with operations in more than 20 countries, including In India where we’re building a new Innovation and Capability Centre (ICC) in Bangalore.

We’re growing, fast, and for you that means many exciting opportunities to develop your career at Telstra. Join us on this exciting journey, and together, we’ll reimagine the future.

About the Role:

As a Customer Care Support O2A you’re responsible to provide customer support for orders were there is a delayed activation. Provide end-to-end customer support to ensure a seamless customer experience, in performing this work the case managers will advocate for customers’ needs and desires and enable Belong to achieve its growth targets.

This role sits in Belong, which is a part of the Telstra family. Telstra is Australia's leading telecommunications and technology company with a rich heritage that’s been built over 100 years. We’re at the forefront of technology innovation, with the largest Internet of Things network in Australia and are leading the way in 5G. And this is just the beginning of what we’re hoping to achieve together. Belong, on the other hand, started in 2013 as a brand within Telstra with the purpose of giving Australians great value home internet and mobile plans.

Please note: Our customers need us around the clock, so this role works on a roster across seven days between 3:30 AM IST – 3:30 PM IST

Key Responsibilities of the Role:

  • Process order management queues based on customer driven actions
  • Completes work to appropriate quality and speed expectations
  • Contacts customers as required to progress orders – deliver Customer centric outcomes
  • Identifies when customer orders require intervention and escalates to TL or O2A specialist as required
  • As required support broader team to process other work to help manage customers (eg.  Complaints, billing remediation activity, etc)
  • Proven flexibility in working style to meet demand
  • Process all general inquiry cases within same day processing SLA
  • Reduce re-open rate of inquiries – get it right first time
  • Perform technical support including troubleshooting processes for products and services, ticketing, reporting and escalations
  • Identify appropriate fixer groups and escalate fault tickets with appropriate direction and required resolutions
  • Liaising with and receiving direction / guidance from alternate fixer groups (e.g. Telstra / NBN Co) to resolve customer issues

To be successful in the role, you must have:

  • Minimum of at least 2 years’ experience as Customer Service Agent (Voice) preferably from a Telecom domain.
  • Experience handling broadband/mobile Tech Support (Voice and E-mail Support)
  • Experience handling Billing Concerns and resolution
  • Excellent Spoken Communication Skills and Written Communication skills is a must
  • Excellent Customer Service Skills
  • Experience in handling Level 1 troubleshooting
  • Your work will expose you to innovative thinking, technologies and global best practice. As we grow, you'll grow, and this will extend onto building your own valuable talents and skills here with us.

If you can help us add a positive impact  to every Telstra customer’s experience, enjoy collaborating with different people and can handle challenge in any form, we want to hear from you!

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

Apply Now
  • Job Number: JR-10029273
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Bengaluru or Karnataka
  • Opening date: 04/12/2020 12:00 AM AEST
  • Closing date: 18/01/2021 11:59 PM AEST
  • Applications close in: 44 days time

Thrive, your way

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together. 

Accessibility support

If you identify as living with a disability, our team are happy to work with you through the recruitment process.

Land Access Compliance & Environment Lead

  • Job Number: JR-10022739
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne or NSW: Australia (Flexible)
  • Opening date: 03/12/2020 12:00 AM AEST
  • Closing date: 10/12/2020 11:59 PM AEST
  • Applications close in: 5 days time

"We're on a mission to redesign the way we all connect, and fundamentally change the nature of telecommunication products and services in Australia, and across the region.

The work we do empowers the lives of millions of people around the world. Together, we're creating a bold, new Telstra that will continue to lead the market both now and into the future. At Telstra, what you do matters.”

Our InfraCo team
Being in Telstra InfraCo means you'll be part of creating Australia’s most valuable telco infrastructure business.

Our team is focused on growing a standalone infrastructure business – increasing the visibility of our infrastructure assets, driving operating efficiency and growing our revenue streams in order to position Telstra InfraCo as a strong, viable business in the market and enhance future optionality.

We exist to build, manage and open access to one of Australia's largest and most diverse telecommunications infrastructure portfolios to create world class solutions for our customers and partners. Our purpose is to reinvent the way Australia's telecommunications infrastructure is built and managed to better meet the needs of future generations. 

As the Land Access Compliance & Environment Lead, you will play a leading role in:

  • Establishment, operation and oversight of a robust Land Access and Environmental function across the breadth of InfraCo’s design and construction portfolio. This includes leading a team of subject matter experts within InfraCo and providing coaching and support on strategic, regulatory or complex issues, ensuring compliance with relevant legislative obligations and broader Telstra strategic direction, and all heritage and environment matters are identified, investigated and managed accordingly.
  • Staying aligned with the latest developments in legislation, policy and process relating to the requirements of regulatory and environment obligations, in line with engaging in ongoing reviews of business processes and systems to ensure the company’s evolving corporate objectives are met.
  • Providing context for process improvement based on Business Unit, Corporate models and industry references, including development and maintainance of tracking and reporting frameworks on the performance and effectiveness of land access and environment activities within InfraCo.
  • Aiding InfraCo Delivery Leads, Designers or Constructors (both internal and contractors) where needed and undertaking a range of pre or post design activities within predetermined time frames with a focus on compliance with prescribed standards, whilst ensuring that InfraCo construction activities comply with Telstra’s national obligations and that InfraCo benefits commercially and technically from these arrangements
  • Ensuring sensitive stakeholder relationships are developed and maintained, including proactive engagement, negotiations and conflict resolution etc. Stakeholders can include public authorities, regulatory agencies, other utilities, infrastructure projects, building owners/managers, Indigenous Council reps etc.

To be successful in the role, you will have experience in:

  • 10+ years within land access/tenure and environment, or related discipline, in a leadership capacity 
  • Leading cross-functional teams in the design, development, and deployment of analysis and programs of work to deliver business requirements while maintaining a company-wide view
  • Advanced investigative skills ensuring compliance with Commonwealth, State and Local Legislation whilst maintaining privacy obligations
  • Specialist knowledge of Land Access & Environmental legislation, processes and procedures
  • Experience obtaining project-based Land Access & Environmental clearances.      

Skills:

  • Advanced verbal and written communication, relationship, and leadership skills including high-level negotiation and presentation skills
  • Highly developed analytical skills with advanced complex and strategic problem solving skills
  • Ability to accurately interpret GIS data

The work is complex and challenging but will put you at the forefront of technological change as it happens and offer you career experiences you won’t find anywhere else.

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences to our customers – this could be the role for you!

___________________________

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

Apply Now
  • Job Number: JR-10022739
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne or NSW: Australia (Flexible)
  • Opening date: 03/12/2020 12:00 AM AEST
  • Closing date: 10/12/2020 11:59 PM AEST
  • Applications close in: 5 days time

Thrive, your way

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together. 

Accessibility support

If you identify as living with a disability, our team are happy to work with you through the recruitment process.

Casual Customer Sales & Service Consultant MIRANDA

  • Job Number: JR-10028260
  • Employment Type: Casual
  • Location: NSW: Sydney
  • Opening date: 03/12/2020 12:00 AM AEST
  • Closing date: 17/12/2020 11:59 PM AEST
  • Applications close in: 12 days time
Connect with Telstra

Our vision is to create a brilliant connected future for everyone. And that’s where you come in, by helping our customers to connect: faster, better and smarter.

About the role

Working at our Telstra Store Miranda, the job will have you on the shop floor, talking with our new and existing customers. Listening is key, as we're here to help - and for you, providing a brilliant customer experience is about finding the best possible solutions to suit their individual needs.

Whether you’re chatting about new and exciting technologies such as wearable devices, matching a broadband plan for our customers for the home or office, or discussing our products and services designed to help customers connect in new and different ways – you’ll be the face and voice of Telstra to provide personalised service and advice.

Some of the specifics

  • Telstra Store Miranda: Shop 1094 Westfield Shopping Centre, 600 The Kingsway, Miranda
  • Casual Position Available!!
  • Store Hours: Monday to Wednesday 9.00am - 5.30pm, Thursday 9.00am – 9.00pm, Friday 9.00am – 5.30pm, Saturday 9.00am - 5.00pm, Sunday 10.00am - 5.00pm
  • Must have at least 5 days of full availability (must include Thursday evenings and Fridays)!

It's no secret that we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your career with us. Also, being part of our Telstra team, you’ll enjoy access to some great rewards, discounts and benefits!

A bit about you

To be considered for the job, we'll be looking for you to show us:

  • Your vibrant personality and an enthusiasm for working with people
  • Great communication skills that will help you build rapport and work with others
  • Previous experience in a dynamic retail environment is a bonus
  • An interest in tech products is ideal – but don’t worry, we’ll provide all the technical knowledge and training you’ll need!


Apply today!

If you’re excited at the opportunity to be part of a team where you’re trusted to deliver, empowered to achieve, and developed to reach your full potential – we encourage you to apply!

Apply Now
  • Job Number: JR-10028260
  • Employment Type: Casual
  • Location: NSW: Sydney
  • Opening date: 03/12/2020 12:00 AM AEST
  • Closing date: 17/12/2020 11:59 PM AEST
  • Applications close in: 12 days time

Thrive, your way

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together. 

Accessibility support

If you identify as living with a disability, our team are happy to work with you through the recruitment process.

Part Time Customer Sales & Service Consultant MIRANDA

  • Job Number: JR-10030333
  • Employment Type: Permanent Part Time
  • Location: NSW: Sydney
  • Opening date: 03/12/2020 12:00 AM AEST
  • Closing date: 17/12/2020 11:59 PM AEST
  • Applications close in: 12 days time
Connect with Telstra

Our vision is to create a brilliant connected future for everyone. And that’s where you come in, by helping our customers to connect: faster, better and smarter.

About the role

Working at our Telstra Store Miranda, the job will have you on the shop floor, talking with our new and existing customers. Listening is key, as we're here to help - and for you, providing a brilliant customer experience is about finding the best possible solutions to suit their individual needs.

Whether you’re chatting about new and exciting technologies such as wearable devices, matching a broadband plan for our customers for the home or office, or discussing our products and services designed to help customers connect in new and different ways – you’ll be the face and voice of Telstra to provide personalised service and advice.

Some of the specifics

  • Telstra Store Miranda: Shop 1094 Westfield Shopping Centre, 600 The Kingsway, Miranda
  • Part Time Position Available!!
  • Store Hours: Monday to Wednesday 9.00am - 5.30pm, Thursday 9.00am – 9.00pm, Friday 9.00am – 5.30pm, Saturday 9.00am - 5.00pm, Sunday 10.00am - 5.00pm
  • Must be available across the week (Monday to Sunday)!

It's no secret that we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your career with us. Also, being part of our Telstra team, you’ll enjoy access to some great rewards, discounts and benefits!

A bit about you

To be considered for the job, we'll be looking for you to show us:

  • Your vibrant personality and an enthusiasm for working with people
  • Great communication skills that will help you build rapport and work with others
  • Previous experience in a dynamic retail environment is a bonus
  • An interest in tech products is ideal – but don’t worry, we’ll provide all the technical knowledge and training you’ll need!


Apply today!

If you’re excited at the opportunity to be part of a team where you’re trusted to deliver, empowered to achieve, and developed to reach your full potential – we encourage you to apply!

Apply Now
  • Job Number: JR-10030333
  • Employment Type: Permanent Part Time
  • Location: NSW: Sydney
  • Opening date: 03/12/2020 12:00 AM AEST
  • Closing date: 17/12/2020 11:59 PM AEST
  • Applications close in: 12 days time

Thrive, your way

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together. 

Accessibility support

If you identify as living with a disability, our team are happy to work with you through the recruitment process.

Casual Customer Sales & Service Consultant LOGANHOLME

  • Job Number: JR-10029945
  • Employment Type: Casual
  • Location: QLD: Brisbane
  • Opening date: 03/12/2020 12:00 AM AEST
  • Closing date: 18/12/2020 11:59 PM AEST
  • Applications close in: 13 days time

Connect with Telstra

We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone.

About the role

You will be matching the right technology products to the right customers, ensuring they receive the best solutions at one of our Gold Coast store locations.

You will be able to demonstrate a passion for sales and service in order to get our customers connected!

Some of the specifics

  • Telstra Loganholme Store: Shop 201 Hyperdome Shopping Centre Cnr Bryant Rd & Pacific Hwy Loganholme QLD 4129
  • Casual Position Available
  • Store opening hours: Monday- Wednesday 9:00 AM-5:30 , Thursday 9:00 AM to 7:00 PM, Friday 9:00 AM to 5:30 PM, Saturday 9:00 AM to 5:00 PM and Sunday 10:00 AM to 4:00 PM

What you’ll bring

  • A demonstrated enthusiasm for providing fantastic customer service
  • A proven sales and service record
  • An ability to go above and beyond to ensure our customers get the right solutions and best service
  • Confidence and resilience when speaking with others
  • Previous experience troubleshooting mobile issues is highly desirable. You will be helping our customers solve basic problems with their mobile devices.
  • You will educate our customers on the best use of their devices for their lifestyle.

Sounds like you?

If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!

Apply Now
  • Job Number: JR-10029945
  • Employment Type: Casual
  • Location: QLD: Brisbane
  • Opening date: 03/12/2020 12:00 AM AEST
  • Closing date: 18/12/2020 11:59 PM AEST
  • Applications close in: 13 days time

Thrive, your way

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together. 

Accessibility support

If you identify as living with a disability, our team are happy to work with you through the recruitment process.

Security Engineering-Senior Engineer

  • Job Number: JR-10029910
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne or NSW: Sydney
  • Opening date: 03/12/2020 12:00 AM AEST
  • Closing date: 09/12/2020 11:59 PM AEST
  • Applications close in: 4 days time

At Telstra, our purpose is to build a connected future so everyone can thrive. It's a future that won't happen on its own, it has to be delivered — and only Telstra can bring together all the parts to create it. And, this is where YOU come in, by playing your part in help our customers connect: faster, better and smarter.
 

Our Networks & IT team

Our IT&T professionals are responsible for building and supporting world-class IT systems, networks and facilities. The kind that can provide the best possible service to all our customers, from large-scale enterprise to mass-market consumers. The scope and complexity this involves means you can expect unparalleled opportunities to develop your career.

The successful applicant will have proven experience working in a similar role along with a solid understanding of both security and network technologies in large complex environments. You will also have an in-depth knowledge of data centers and public clouds connectivity. Firewalls in large complex networks & IT environment.

As a Senior Security Engineer, you will be responsible for:

  • Triage, consult, design across various security & network platforms.
  • Translate business requirements into technical requirements. Role is significantly involved in the complex design, testing and deployment of new and/or improved solutions. Serves as the subject matter expert (SME)
  • Technical meetings with customers, vendors and contractors as Telstra representative
  • Contributes to the creation and maintenance of project and activity progress reports and includes regular meetings to ensure proper governance of said projects and activities
  • Work on multiple concurrent projects, where delivery to project schedules set by the customer are required to be managed by the designer
  • Conduct design reviews of all work produced by peer designers
  • Design and engineering firewall automation solutions
  • Contribute to operational readiness processes to support technical and operational security requirements
  • Drive the definition and governance of common set of security features and corresponding security engineering standards
  • Collaborate and apply expertise to solve complex technical problems and/or remove organisational barriers. Make decisions and implement actions to empower technology team members to act independently
  • Reduce duplication and costs were applicable. Identify and recommend improvements on the currency of Telstra security assets and security feeds
  • Stay current on emerging security technologies, controls, threats and vulnerabilities


 

To be successful in this role, you will have the following qualifications:

  • Extensive experience in Security, Networks as Senior Designer or Engineer with large enterprise / Data centre environment.
  • Relevant Tertiary Qualifications / Degree Educated (engineering or Computer science).
  • Firewall, Security, Remote access (Juniper, Checkpoint Cisco ASA, Palo Alto)
  • Routing and Switching, Expert hands on BGP, MPLS, VRFs, VPNs,  Spanning Tree etc
  • Public Cloud AWS, Azure, GCP, IBM SoftLayer, Oracle Cloud
  • Data Centre, Edge Network, Hosting, Virtualization
  • Load Balancing, F5 (LTM, GTM) iRules expert knowledge, SSL off Loading in multi-tier application environment, proxy servers
  • Must have experience with virtualization
  • Expert knowledge of Cloud infrastructure, security architectures, and standards
  • Deep technical knowledge of Amazon Web Services, AZURE and GCP
  • Project delivery and management experience
  • Excellent communications skills, documentation Visio etc
  • Excellent teamwork and the ability to work within an Agile environment.
  • Industry certifications:
    • Cisco CCNP, CCIE (Security, Network)
    • Juniper JNCIS, JNCIE
    • CISSP
    • AWS/ AZURE/GCP Certificate

We’re passionate about creating an environment that’s inclusive and supportive; a place where everyone can truly be themselves

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

Apply Now
  • Job Number: JR-10029910
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne or NSW: Sydney
  • Opening date: 03/12/2020 12:00 AM AEST
  • Closing date: 09/12/2020 11:59 PM AEST
  • Applications close in: 4 days time

Thrive, your way

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together. 

Accessibility support

If you identify as living with a disability, our team are happy to work with you through the recruitment process.

Customer Sales and Service Consultant

  • Job Number: JR-10030538
  • Employment Type: Casual
  • Location: QLD: Toowoomba
  • Opening date: 03/12/2020 12:00 AM AEST
  • Closing date: 18/12/2020 11:59 PM AEST
  • Applications close in: 13 days time

Connect with Telstra

We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone.

About the role

Working as part of our Toowoomba store team, you will be the face and voice of Telstra! Talking to our new and existing customers, you will deliver personalised service and advice to uncover their individual needs and match them with great solutions.

On any given day, you could be sharing your knowledge about our services and the latest gadgets we have on offer, or chatting to a customer about international roaming offers to best suit their travel needs. You could even be kitting up a customer with wireless devices to keep them connected on the go – it’s a job with plenty of challenge and variety to keep things interesting.

Some of the specifics

  • Telstra Store in Toowoomba : Shop GC108 Grand Central Shopping Centre Toowoomba QLD 4350
  • Casual position
  • Store Hours: Monday to Wednesday 9.00am - 5.30pm, Thursday 9.00am - 9.00pm, Friday 9.00am - 5.30pm, Saturday 9.00am - 5.00pm, Sunday 10.00am - 3.00pm

What you’ll bring

To do well in joining our retail team, you will be confident, knowledgeable and resilient. You'll also show us your natural enthusiasm for working with people.

You'll be receptive to different personalities, and use varied approaches in your interactions with people. Success for us is all about happy customers, and that means going above and beyond to meet their needs!

No previous technical knowledge is required, just your passion for people and learning, as we’ll provide all the training you’ll need. And, with the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.

Sounds like you?

If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!

Apply Now
  • Job Number: JR-10030538
  • Employment Type: Casual
  • Location: QLD: Toowoomba
  • Opening date: 03/12/2020 12:00 AM AEST
  • Closing date: 18/12/2020 11:59 PM AEST
  • Applications close in: 13 days time

Thrive, your way

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together. 

Accessibility support

If you identify as living with a disability, our team are happy to work with you through the recruitment process.
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