Cloud DevOps Infrastructure Senior Engineer

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday, everywhere.

As the Cloud DevOps Infrastructure Senior Engineer you will play an integral role in leading the development CSX platform roadmap.

Your responsibilities will include

• Creating and maintaining the CSX platform roadmap covering features and maintenance activities, using the ITIL processes and DevOps methodologies to provide optimum availability and performance.
• Providing technical leadership and execution for projects.
• Providing operational services for the platform including performing regular maintenance activities and resolving incidents
• Automating operational tasks including regular maintenance activities as well as resolutions to repeated incidents.
• Instituting and operating Site Reliability Engineering (SRE) practices.
• Assisting Business Product Owners and Technology Product Owners in the definition of user stories
• Participating in an after-hours rostered recall or planned works as required.

To secure this role, you will need

• Extensive Software development experience in Ansible, Python, Puppet, Chef, PowerShell or a similar scripting/infrastructure automation language
• Experience maintaining an infrastructure hosting platform based on VMware virtualisation technology.
• Experience with VMware vSphere stack vCenter,ESXi
• Experience with NSX-V
• Advanced Debugging/Troubleshooting skills (VMware/Microsoft/Linux)
• Experience and competence with ITSM practices and processes (ITILv3 training)
• Networking - Routers, Switching, Load balancer, FW experience
• Cloud infrastructure, network and security automation

This is an outstanding opportunity to join a high performing team, influence the Cloud road map and advance your career.

We’re driving new ways of working and giving you more choice in how and where you work because we know it’s not where you are but what you do that counts

                                                                                                                                                                       
We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Location: Shop 4 6a Yeperenye Shopping Centre 36-38 Hartley Street Alice Springs NT, 0870

Connect with Telstra

We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone.

About the role

Working as part of our Alice Springs store team, you will be the face and voice of Telstra! Talking to our new and existing customers, you will deliver personalised service and advice to uncover their individual needs and match them with great solutions.

On any given day, you could be sharing your knowledge about our services and the latest gadgets we have on offer or chatting to a customer about international roaming offers to best suit their travel needs. You could even be kitting up a customer with wireless devices to keep them connected on the go – it’s a job with plenty of challenge and variety to keep things interesting.

Some of the specifics

• You will be working on a casual basis in our centrally located Alice Springs retail store
• You will pride yourself of having a customer centric approach to everything you do while driving and achieving sale and performance targets
• Manage inbound customer sales and service queries while identifying suitable products for our customers 
• Identify customer needs through standard questioning techniques, product usage analysis and provide product/service information to enable the customer to make the appropriate decision
• Activate work orders by the accurate entry of customer information into core Telstra system/s and by following established work instructions

What you’ll bring

To do well in joining our retail team, you will be confident, knowledgeable and resilient. You'll also show us your natural enthusiasm for working with people.

You'll be receptive to different personalities and use varied approaches in your interactions with people. Success for us is all about happy customers, and that means going above and beyond to meet their needs!

Previous experience in a dynamic retail environment is preferable, as well as a demonstrated ability to work to and achieve individual and team sales targets. And, with the scale of our

Telstra business, you'll find plenty of opportunities to develop and grow your career with us.

Sounds like you?

If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!

Telstra is an equal opportunity employer and we value diversity. We’re also committed to flexibility – giving you more choice in how you manage your work and life commitments. Learn more about how our support of workplace flexibility can work for you: tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Location: Shop 4 6a Yeperenye Shopping Centre 36-38 Hartley Street Alice Springs NT, 0870

Connect with Telstra

We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone.

About the role

Working as part of our Alice Springs store team, you will be the face and voice of Telstra! Talking to our new and existing customers, you will deliver personalised service and advice

to uncover their individual needs and match them with great solutions.

On any given day, you could be sharing your knowledge about our services and the latest gadgets we have on offer or chatting to a customer about international roaming offers to best suit their travel needs. You could even be kitting up a customer with wireless devices to keep them connected on the go – it’s a job with plenty of challenge and variety to keep things interesting.

Some of the specifics

• You will be working on a part-time basis in our centrally located Alice Springs retail store
• You will pride yourself of having a customer centric approach to everything you do while driving and achieving sale and performance targets
• Manage inbound customer sales and service queries while identifying suitable products for our customers 
• Identify customer needs through standard questioning techniques, product usage analysis and provide product/service information to enable the customer to make the appropriate decision
• Activate work orders by the accurate entry of customer information into core Telstra system/s and by following established work instructions

What you’ll bring

To do well in joining our retail team, you will be confident, knowledgeable and resilient. You'll also show us your natural enthusiasm for working with people.

You'll be receptive to different personalities and use varied approaches in your interactions with people. Success for us is all about happy customers, and that means going above and beyond to meet their needs!

Previous experience in a dynamic retail environment is preferable, as well as a demonstrated ability to work to and achieve individual and team sales targets. And, with the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.

Sounds like you?

If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!

Telstra is an equal opportunity employer and we value diversity. We’re also committed to flexibility – giving you more choice in how you manage your work and life commitments. Learn more about how our support of workplace flexibility can work for you: tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

"At Telstra, we have a clear purpose: to create a brilliant connected future for everyone. We know that it's a future that won't happen on its own. It has to be delivered — and only Telstra can bring together all the parts to create it. And, this is where YOU come in, by playing your part in help our customers connect: faster, better and smarter.

Our Consumer & Small Business team design digitally-led propositions for customers, and manage customer relationships with their superior sales and services capabilities to acquire new customers and grow Telstra’s base.

Key Responsibilities:

• Develop stakeholder relationships that are based on a respectful and collaborative approach to providing the best possible outcome to customers and the business.
• Ensure incidents are tracked in a timely and accurate fashion to ensure effective reporting and management of workload across remote teams
• Regularly provide incident updates during meetings and verbally provide up-to-date reporting for my incidents including the customer impact and what is being done to mitigate impact and fix the issue.
• Approach the role with the appropriate leadership and nurture a collaborative, team-oriented approach in response to incidents and taking on new work.
• Implement strategies which limit impact to the business and will aim to provide outcomes that are focused on reducing negative customer impact, improving the customer experience and delivering the best possible outcome in the circumstance. 
• Quality checking and validation of customer data used in an incident
• Proactively finding solutions to problems that you encounter, and communicating these issues as they arise with relevant stakeholders

Qualification:

• Must have relevant customer service experience and a deep understanding of business and customer service drivers
• Advanced prioritisation and problem-solving skills - understanding problems, exploring root causes and evaluating solutions to quickly and effectively solve problems
• Advanced facilitation skills and data analytics
• Proficient in Microsoft suite applications Word, Excel and PowerPoint
• Experience in a fast-paced environment
• Preferably experience in incident management or complex problem solving roles (inside or outside of Telstra)
• Experience using Salesforce Console, Siebel, Mica, Flexcab, CTI-Platform or Data 365
• Applicant must be willing to work in our Telstra Mall of Asia office and should be open to shifting schedule

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

If this role sounds like you, then we would love to hear from you to discuss this great opportunity.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex"

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

"World-class organisations are driven by a strong sense of purpose, and our purpose is to create a brilliant connected future for everyone! Our ambition is to enrich lives and power commerce. It's why we're constantly finding new and better ways to serve our customers, clients and the community.

Our team span from, creatives, strategists, production, and subject matter experts who work on some of the most exciting projects our business can offer. You could transform the way a function operates or how our people engage with our customers. Maybe you’re helping to design revolutionary self-service eCommerce platform but one thing’s for sure, wherever you’re based, you’ll add to projects that transform peoples’ lives and do work that improves the customer experience.

Key Responsibilities:

• Develop stakeholder relationships that are based on a respectful and collaborative approach to providing the best possible outcome to customers and the business
• Represent the Business Incident leadership team to manage high impacting incidents in conjunction with IT incident teams across multiple locations.
• Demonstrate proactive team engagement and load sharing ensuring that all new incidents are distributed fairly amongst the team.
• Demonstrate appropriate leadership and nurture a collaborative, team-oriented approach in my response to incidents and taking on new work
• Approach the role with the appropriate leadership and nurture a collaborative, team-oriented approach in response to incidents and taking on new work.
• Supply feedback to the broader team on learnings and initiate collaborative discussion and positive change where gaps/concerns are found, striving towards a best practice approach to everything I do. 
• Co-ordinate the allocation of additional tasks supporting the Business Incident analyst team and provide reporting and overall tracking of incident specialist incident and outcomes
• Ensure that early engagement and risk assessment with new initiatives are undertaken to understand what customer/business impact would be if an issue arises

Qualification:

• Has at least 5 years of relevant experience in incident /risk/customer facing role; 2 years people management experience
• Possesses advance prioritisation, problem-solving, facilitation and data analytics skills     
• Experience using Salesforce Console, Siebel, Mica, Flexcab, CTI-Platform or Data 365
• Must be willing to work in our Telstra Mall of Asia office and should be open to shifting schedule
• Experience working with Telstra Customer and Business products such as Mobile, Pre-Paid Mobile, NBN and Foxtel is a definite advantage

It's no secret we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your own career, while helping us to achieve our strategic goals. Also, being part of our Telstra team, you'll enjoy access to some great rewards and benefits!

If you can help us add a positive impact to every Telstra customer’s experience, enjoy collaborating with different people and can handle challenge in any form, we'd love to hear from you.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex"

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

About the Role

The Solution Architect aims to provide technical advice to the account team and/or customer as required in the development and sale of solutions to customers; proactively work with the account team to develop new sales opportunities with customers and prospects. It builds relationships with and influence technical decision makers in prospect organizations, becoming a trusted technical advisor and an evangelist. It also develops solutions that solve client business issues and bridge the gap between business and IT.

Key Responsibilities

• Identify present and future business needs of customers, and work with account executives to maximise these sales opportunities in winning new deals
• Develop and deliver technical proposals and presentations to customers with content tailored to the audience as appropriate – to include the technical differentiation and value proposition of Telstra solutions.
• Ensure seamless implementation of a solution to customer specifications
• Provide specific technical support/advice to the customer and close issues where required
• Partner with the Account Manager to ensure the customer is up to date on the application of  new and emerging technology
• Produce robust implementable moderate to complex solution designs in area of expertise
• Provide training to internal and external customers on products, services and solutions (via virtual channels), as needed

Key Activities

• Technical Solution Development
• Solution Development
• Solution Documentation
• Sales Enablement
• Post-Sales Delivery & Account Support

Qualifications / Experiences

Essential

• The role would typically need demonstrable expertise in pre-sales design and solution architecture of simple to moderately complex network and technology-based solutions, which meet both customer requirements and vendor capability in the market. 
• Possess at least 5 years' experience in Telecommunications or IT industry with four or more years in customer facing positions (Technical Presales, Sales Engineering, and Solution Consulting).
• Holds a Bachelor Degree in Computer Science/IT/Information Engineering/Electronic Communications Engineering or equivalent
• Demonstrable experience in the development of solutions based in all of the following:
  • Private Line technologies including Ethernet, SDH, Wavelength (and familiarity with undersea cable systems)
  • Data and IP Services (MPLS-VPN, Voice over IP, Public IP, Hybrid WAN, SD WAN)

• Experience in the following will be an advantage:
  • LAN & Managed Network Services (LAN, WiFi, Content Delivery, Optimization)
  • Security Solutions (FW, IDS/IPS, SEM, Endpoint Security, Cloud Security)
  • Cloud & Data Center Outsourcing (Application Hosting, Virtualization, Storage, AWS, Azure, Softlayer, O365).
  • Unified Communication / Collaboration (UCaaS, Skype for Business, Microsoft Lync, or Cisco Unified Communications and Collaboration products).
• Minimum professional certification: Cisco Certified Network Associate
• Team player – able to adapt to an agile environment that deals with high volume of requests, collaborating effectively with direct and indirect teams 

High desirable

• Strong professional presence, active listening, and presentation skills over the phone, in-person, and video conference
• Ability to simplify the complexity of technology and translate it as a compelling solution story that resonates with customers

Language Proficiencies

• Excellent English communication skills (verbal and written) required
• Multilingual capability i.e. Mandarin, Cantonese, Japanese, Korean is an advantage

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We’re all about helping our customers connect: faster, better and smarter both nationally and globally. And that’s where you come in, to help us realise our vision to create a brilliant connected future for everyone!

Our Enterprise Sales team is one of the strategic growth areas for Telstra. We are focused on providing Enterprise customers of all sizes with an integrated range of communications solutions and managed services from Unified Communications, Cloud, and Contact Centres to networks. We are creating a services organisation, building on Telstra’s existing capabilities and expertise in order to support business customers of all sizes move information technology infrastructure and services onto their network.
 

About the role:

Achieve agreed revenue target, primarily via telephone contact, by identifying and gaining business from new and existing customers of Telstra, and ensuring complete customer satisfaction when dealing with Telstra.

Key Responsibilities:

• Establish and/or maintain a direct relationship, primarily through telephone contact, with new and existing clients to determine their present and future business needs and propose suitable products, services and upgrades in order to maintain and grow rev
• Understand the customers’ objectives, buying criteria and decision-making processes and form long term business partnerships with a view to leveraging revenue from the relationship and promoting Telstra as a quality service provider.
• Negotiate price and volume discounts (where applicable) in accordance with Telstra’s policies and liaise with relevant stakeholders (including Technical Support staff) about any issues, to ensure ongoing customer retention and satisfaction.
• Identify and gain new business through a sustained contact with the customer (including cold calling, emails and following up referrals/leads) and keep abreast of the sales strategies of Telstra’s competitors.
• Coordinate, conduct and participate in Inside Sales promotions, campaigns, events and displays.  Assist with the preparation of demonstrations of Telstra’s products (where applicable) and coordinating the preparation of sales proposals, tenders/bids, contracts, etc.

To be successful in the role, the hiring team is looking for the following:

Essential

• At least 3-5 years experience working in a customer-facing role
• Telesales experience preferred
• Excellent PC/Computer skills, specifically with Office 365
• Passion for customer delight and sales growth
• Confident and outgoing personality
• Faced-paced and able to multitask
• Drive, ambition and will to progress, and a strong team working ethic
• Can demonstrate ability to build and develop long-term client relationships
• Willingness and ability to work in an agile environment
• Attention to details and excellent documentation/note-taking skills 

High desirable

• Strong professional presence, active listening, and presentation skills over the phone, in-person, and video conference
• Exhibits genuine interest and comfort in learning and using new technologies, which include digital communications and social media to network and connect with people 
• Ability to simplify the complexity of technology and translate it as a compelling solution story that resonates with customers

Language Proficiencies

• Excellent English communication skills (verbal and written) required
• Multilingual capability i.e. Mandarin, Cantonese, Japanese, Korean is an advantage

We’re passionate about creating an environment that’s inclusive and supportive; a place where everyone can truly be themselves

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

World-class organisations are driven by a strong sense of purpose, and our purpose is to create a brilliant connected future for everyone! Our ambition is to enrich lives and power commerce. It's why we're constantly finding new and better ways to serve our customers, clients and the community.

In InfraCo, we lead and drive growth the wholesale market as a strategic partner of NBN, while managing key fixed network assets.

We’re looking for Physical Security Process Specialist to identify, develop, implement and support Telstra service, product or technology processes, utilising prescribed process methodologies, Identify and implement business improvement opportunities. This role is responsible for the delivery of security access credentials and hardware across all Telstra Network Facilities to ensure business risks are managed and the diverse range of Network and Facilities related activities are performed as needed. Strong stakeholder management skills, working effectively under pressure and the ability to deliver quickly and accurately to deadlines is essential.

As a Physical Security Process Specialist, you will be responsible for…. 
•    Creating, implementing and maintaining standards, policies and procedures (aligned to AS 9001)
•    Developing metrics and measures aligned to processes utilized by the Physical Security Operations team.
•    Developing reports to support the Physical Security Operations team’s continual improvement. 
•    Investigating and enforcing compliance in alignment with our physical security standards, processes and procedures for all visitors to our sites.
•    Monitoring and reporting on workforce compliance to Telstra's physical security standards, processes and procedures.
•    Analyzing and evaluating security operations to identify risks or opportunities for improvement through auditing, review, or assessment.
•    Communicating to Telstra's internal and external stakeholders our policies and procedures relating to physical security.
•    Developing processes and user stories to support Physical Security objectives.
To be successful in this role, you must have…
•    Extensive experience with Service Now/ Remedy/HPSM
•    Extensive oral and written communication skills
•    Good knowledge of ISO50001 and ISO9001and LEAN techniques
•    Proven Time Management and prioritizing skills 
•    Good decision-making skills
•    Good knowledge and understanding of Telstra Processes, Delivery and Assurance Groups, and Telstra Products/Services
•    Good knowledge of excel especially with large volume of data

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired, and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

At Telstra, we have a clear purpose: to create a brilliant connected future for everyone. We know that it's a future that won't happen on its own. It has to be delivered — and only Telstra can bring together all the parts to create it. And, this is where YOU come in, by playing your part in help our customers connect: faster, better and smarter.

In InfraCo, we lead and drive growth the wholesale market as a strategic partner of NBN, while managing key fixed network assets.

We’re looking for Facilities Operations Manager to be able to drive improved performance and productivity and efficiency in all facility operations and maintenance aspects of our business to support the Pillar 2 of the T22 strategy.

As a Facilities Operations Manager, you will be responsible for….

• Management of Business Processes, O&M Strategies, & Risk Reporting.
• A view to comprehensive risk-based strategies integrating Lifecycle Management Planning, Operational Strategy, Risk mitigation approaches, InfraCo Asset Team horizontal integration, Business case management for budget and planning, and FM Database Management / Asset Knowledge.
• Ongoing investment management considering LCR planning and priorities, including CM’s.
• Functional activities to include RICOM management, ARC updates and risk-based strategy approach.
• Development of optimised operational plans to match reliability and budget objectives.
• Ensure processes are efficient and optimise opportunity within the group and to stakeholders and partners.
• Innovative and insightful data analysis to provide functional status of the base building portfolio - current status & compliance to regs & codes, inspection status, backlog status, rectification project summary status and residual risk reporting.
• Develop all required sensitivity analysis and facilities operations performance reporting tools.
• Developing plans to provide the full range of infrastructure required to provide end-to-end services in a timely manner, ensuring that all designs comply with the design rules, technical specification, regulatory and financial requirements.
• Providing recommendations on network capital investment need to satisfy the product targets, corporate initiatives and directions, ensuring optimal utilisation of capital and existing network infrastructure.
• Achieving a well-defined, functioning and repeatable set of key business, program management and technology processes to ensure consistent quality is maintained.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Connect with Telstra

Our vision is to create a brilliant connected future for everyone. And that’s where you come in, by helping our customers to connect: faster, better and smarter.

About the role

Working at our Pacific Fair store, the job will have you on the shop floor, talking with our new and existing customers. Listening is key, as we're here to help - and for you, providing a brilliant customer experience is about finding the best possible solutions to suit their individual needs.

Whether you’re chatting about new and exciting technologies such as wearable devices, matching a broadband plan for our customers for the home or office, or discussing our products and services designed to help customers connect in new and different ways – you’ll be the face and voice of Telstra to provide personalised service and advice.

Some of the specifics

• Telstra Store in Pacific Fair: Shop 13-14 Pacific Fair Shopping Centre Corner Sunshine and Hooker Boulevard Broadbeach QLD 4218

It's no secret that we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your career with us. Also, being part of our Telstra team, you’ll enjoy access to some great rewards, discounts and benefits!

A bit about you

To be considered for the job, we'll be looking for you to show us:

• Your vibrant personality and an enthusiasm for working with people
• Great communication skills that will help you build rapport and work with others
• Previous experience in a dynamic retail environment is a bonus
• An interest in tech products is ideal – but don’t worry, we’ll provide all the technical knowledge and training you’ll need!

Apply today!

If you’re excited at the opportunity to be part of a team where you’re trusted to deliver, empowered to achieve, and developed to reach your full potential – we encourage you to apply!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex