We are trusted legal advisors with the judgement and passion to deliver brilliant outcomes. As one of our Legal Counsel, you'll provide world class legal support that’s clear, accurate, practical and commercial.
Our customers are at the heart of everything we do and we’re designing innovative solutions to deliver better ways for everyone to connect, share and thrive. And that’s where our people come in – by collaborating to make great things happen.
In Legal & Corporate Affairs, we engage with internal and external stakeholders to support the business, influence strategy and sustain our reputation with government, regulators and media.
Key responsibilities include:
To be successful in this role, you will:
You’ll have opportunities to expand your capability through a range of development experiences, like secondments, cross-company working groups, stretch projects, and various learning programs to help equip you with the right skills for the future.
If this role sounds like you, then we would love to hear from you to discuss this great opportunity.
We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex
First Peoples First
At Belong we are committed to Acknowledging the First Nations Peoples of Australia, as Traditional Owners and Custodians of the land and waters. Australia’s First Peoples are the oldest continuous culture on the planet. We humbly pay respects to their Elders past and present.
How do we Belong?
Belong started in October 2013 with the purpose of helping Australians to get great value home broadband and – since October 2017 – great value mobile plans. While connectivity services should be boring, it is an essential service in modern life, and it causes grief when it doesn’t work or when customers feel like they are being ripped off. So we try to keep things simple, give customers choice and control, and take responsibility when things goes wrong.
How will you Belong?
Together we’re different. We don’t have to be the same to Belong.
The battle for talent is intense, and we are acutely aware that good people have many options. Our success depends heavily on building a high quality team, and we are grateful that you are considering taking a chance on us.
We are building a community of people who are encouraged to bring their whole selves to work. In a market characterised by brutal levels of competitive intensity, sameness is the enemy, and difference is a source of competitive advantage. We don’t want you to join just to “fit in”, we want to you to bring your magnificent weirdness to work and Belong. One of the reasons we are interested in you is because we are excited by the impact you might have on our culture.
Hopefully, this celebration of difference enhances our ability to understand customers, and to obsess about their struggles and aspirations. When we get it right (it doesn’t always happen but we try), this understanding helps us to develop breakthroughs in product, service and strategy; breakthroughs that make a difference for customers and for our business.
While some effort has been poured into writing this Success Profile, we also acknowledge that it will get chucked in the bottom drawer on day one. That’s because you know that hubris is the enemy, you agree that “ownership” of functions is meaningless in the modern world, and you share our passion for hustle, having a go, curiosity, relentless cooperation, and helping everyone in the team to win … for our people and for our customers.
How we work
We are all co-located in Melbourne and work together with other Belong teams intensively every day. We use Human Centred Design in front of Agile delivery practices. We are highly focused on automated testing and deployment through CI/CD. We embrace continuous learning through optimisation and testing. We aim to build a highly automated, personalised and optimised experience for each of our individual customers.
What’s this role?
To support our rapid growth, improve our speed to market, deliver data-driven, automated and customer centric digital experiences we are renewing all our platforms from the ground up. We’ve set up cross-functional agile teams covering our all our systems.
To solve some of the biggest integration challenges which will create value for our customers. You will As an API Engineer you will be responsible for driving a connected customer experience through creating robust APIs at scale, building features in the right way and setting clear data driven objectives teams can learn from. You will enable people by sharing best practice, influencing teams on API design patterns and principles and using data to drive decisions.
How you will be measured?
We are all measured on the same three things:
Interactions and behaviours
Belong is full of customer loving, product shaping, market creating and technology building people; passionate about making things straight forward for our customers. If this sounds like you, we’d love to hear from you!
Our team focus on resetting our cost base by simplifying our products, tools and ways of working, and fundamentally reducing service demand from our customers.
The Retention role is designed to strengthen and retain customer relationships through meaningful and transparent conversations when expectations are not met, reduce the amount of cancellations to maintain customer base, reduce complaint volume associated to cancelation requests and improve the quality of the service provided to our customers via capturing data around complaint and cancellation requests
As a Customer Retention Specialist, you will be responsible for:
To be successful in this role you should have:
Not only will you be rewarded with a competitive salary package, but there are a range of lifestyle products and services that you can access, including options to purchase additional leave, volunteer leave and the list goes on. And, in case you hadn't heard, we champion flexibility and flexible working in all our roles.
If you can help us add a positive impact to every Telstra customer’s experience, enjoy collaborating with different people and can handle challenge in any form, we'd love to hear from you.
We’re focused on delivering a seamless and amazing experience for our customers. To help us do this, our product and service design teams play a vital role in bringing our products to life.
We're working hard to become a world-class technology & service organisation. With that in mind our team are responsible for analysing our products, forecasting demand and requirements to shape how we do things to satisfy our customers.
Employment Type: Fixed Term (8 months)
About the Role:
As Gaming & Smart Home product owner you will be responsible for maximizing the value for customers and for Telstra. You will set the mission and prioritisation of work for cross functional teams to deliver a strategic outcomes and optimize customer experiences.
This is a great opportunity for a passionate, driven product owner to help stand up innovative, high growth products, create and execute strategy and life cycle and improvement
Skills and Experience required:
A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.
We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Car
We are looking for passionate individuals who can work in a Fast Pace, High Volume Call Centre. You will have a high resilience skill set and a desire to help the broader community in their time of need. In your role, you will take inbound calls from community members who require emergency assistance and connect them with the required Emergency Services Organisation (Police, Fire, Ambulance) . All calls must provide a consistent and high level of quality service standard to our customer, embedding a First Time Right Culture. The role requires a high personal resilience mindset. As a Customer Service Operator you will be reporting to the Customer Service and Support – Team Leader Emergency Services Sydney.
The Part Time role will suit individuals who can commit to 5 shifts a week on an Afternoon shift basis only. Shifts start times commence between 2-4pm Daily, and includes some weekends and Public Holidays. You will work 25 hours per week with an option to increase your hours during busy periods.
A bit about you
What are the next steps?
If you’re looking for the platform to evolve and develop your career, we want to hear from you! We’ll provide you with the training to be successful in this role, which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business.
Interested? Apply Now!
We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex
In Products & Technology, we drive an integrated product and technology roadmap for all of Telstra, to deliver innovative and simple product experiences that lead the market and drive profitable growth.
As an Emerging Technology Specialist, you will join the Telstra Labs community – we are the home for innovation and technology. We encourage entrepreneurial attitudes within our team and have fostered a start-up environment that thrives off innovation.
About your new role:
How would you like to work on saving the Great Barrier Reef from nitrate pollution or to radically reduce waste and the carbon footprint of the world’s global supply chains?
Here in Telstra Labs, these are two of the problems we are facing. We have a hypothesis that data – the power to source, mix and analyse large data sets at scale – is the answer to these and other hairy audacious challenges our world faces. Here’s the catch, the data switch to power this innovation and the applications to generate the insights needed in the making. That’s where you come in.
What will you be doing:
o Operate within a cross-functional agile team that is dedicated to the connected supply chain mission
o Investigate and make recommendations on emerging technologies and the capability of partners including established vendors and start ups
o Engage or lead customer workshops to translate customer needs and requirements into new prototypes and features
o Design software and technology roadmaps that deliver cost effective, scalable enterprise products
o Collaborate and assist your team with various business, design and/or other situations
Who are we looking for:
o Growth and entrepreneurial mindset
o Ability to create and identify innovative ideas to compliment customer needs
o A software development background with experience in the following languages, including C#, .Net Core, MS-SQL, CSS, Angular + general JS and HTML
o Exposure to cloud migrations within Azure/AWS
o Preferable experience conducting marketing and product research
A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired, and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.
If this role sounds like you, then we would love to hear from you to discuss this great opportunity.
Connect with Telstra
We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone.
About the role
Working as part of our Booragoon store team, you will be the face and voice of Telstra! Talking to our new and existing customers, you will deliver personalised service and advice to uncover their individual needs and match them with great solutions.
On any given day, you could be sharing your knowledge about our services and the latest gadgets we have on offer, or chatting to a customer about international roaming offers to best suit their travel needs. You could even be kitting up a customer with wireless devices to keep them connected on the go – it’s a job with plenty of challenge and variety to keep things interesting.
Some of the specifics
What you’ll bring
To do well in joining our retail team, you will be confident, knowledgeable and resilient. You'll also show us your natural enthusiasm for working with people.
You'll be receptive to different personalities, and use varied approaches in your interactions with people. Success for us is all about happy customers, and that means going above and beyond to meet their needs!
No previous technical knowledge is required, just your passion for people and learning, as we’ll provide all the training you’ll need. And, with the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.
Sounds like you?
If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!
Telstra Enterprise is a growth engine for Telstra, focused on providing global business customers of all sizes with industry based services and solutions. We meet a critical need in the market – combining connectivity infrastructure across the world with the leading technology solutions and expertise. In this way, we empower our customers to harness the opportunities created by technology, and respond to the digital disruption that is underway across virtually every part of the economy.
As the Project Manager, you will play a key role ensuring accountabilities on delivery activities for Service Delivery, Service Management, Project Management, Assurance, Procurement and Escalations across products, geographies, order types and customer segments. You will contribute to Telstra’s growing International business and Global expansion by delivering Telstra Global customer outcomes. A key element to achieving the delivery of customer outcomes is delivering and growing profitable revenue to Telstra.
You'll be responsible for:
To be successful in the role, the hiring team is looking for the following:
Our purpose is to create a brilliant connected future for everyone, and it’s our responsibility to the nation, and every market we operate in. This will give your work meaning because you’ll know that you’re helping to make a difference to our customers and the communities in which they live
If this role sounds like you, then we would love to hear from you to discuss this great
Our vision is to create a brilliant connected future for everyone. And that’s where you come in, by helping our customers to connect: faster, better and smarter.
About the role
Working at our Telstra Chadstone store, the job will have you on the shop floor, talking with our new and existing customers. Listening is key, as we're here to help - and for you, providing a brilliant customer experience is about finding the best possible solutions to suit their individual needs.
Whether you’re chatting about new and exciting technologies such as wearable devices, matching a broadband plan for our customers for the home or office, or discussing our products and services designed to help customers connect in new and different ways – you’ll be the face and voice of Telstra to provide personalised service and advice.
It's no secret that we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your career with us. Also, being part of our Telstra team, you’ll enjoy access to some great rewards, discounts and benefits!
To be considered for the job, we'll be looking for:
If you’re excited at the opportunity to be part of a team where you’re trusted to deliver, empowered to achieve, and developed to reach your full potential – we encourage you to apply!