World-class organisations are driven by a strong sense of purpose, and our purpose is to create a brilliant connected future for everyone! Our ambition is to enrich lives and power commerce. It's why we're constantly finding new and better ways to serve our customers, clients and the community.

Being a part of Telstra’s Employee Experience team, means you get to develop and develop and work on various employee experience that align to our vision, strategy, brand and culture to capture the hearts and minds of our people and connect them to our story.

We want to inspire and help educate our people to own all customer experience, put the customer at the heart of everything they do and say, and go above and beyond to deliver brilliant experiences for our people and customers - which means we transform our business and ensure our long-term success.

In this role, you will:

• Design, develop and drive consistent talent management practices across Telstra, in an integrated and connected approach.
• Ensure tight and innovative co creation with career model, workforce strategy, performance and employee engagement, D&I and leadership/ team missions.
• Talent management design and cadence (including career/ development conversations and calibration)
• Proactively partner with respective HRD(s) and their teams to set the right conditions and assist in preparation business talent, performance, succession conversations. 
• Embed behavioural expectations to enable greater transparency and accountability of leaders in talent management conversations with their employees.
• Embed the streamlining of succession planning to build talent pools aligned to talent segments.
• Continue to analyse the health of succession and talent to shape insight-driven interventions and stakeholder conversations.
• Prepare integrated insights (Career model, WFS, performance, succession) for stakeholders such as the CEOLT to enable rich conversations.
• Collaborate across T&P and the business to drive and lead integrated conversations about critical people strategies, including career model, workforce strategy, performance and engagement, D&I and culture missions.

To be successful in this role, you will have:

• Deep expertise in talent management (highly desirable)
• Broad OD generalist background
• Experience working in an agile environment (scrum, missions, chapters)
• Background or experience in: EVP, change management, Data and insights, Diversity and Inclusion, Recruitment, Onboarding, Early Careers.

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired, and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

If this role sounds like you, then we would love to hear from you to discuss this great opportunity.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday.

In Global Business Services, we create value by driving a consistent and relentless approach to improving customer experience, efficiency and service levels through a radically simplified model.

As a Network Technical Specialist, you will assist with incident detection, recording, follow up on resolutions and support to the networks, infrastructure, applications, products and services supplied and operated by Telstra

In this role, you will:

• Contribute to Key Performance Indicators in relation to performance of the networks, infrastructure, applications, products and services supplied and operated by Telstra
• Under the general guidance and direction of more senior technical staff, deliver technical support in relation to a range of complex products and services, network and infrastructure elements
• Work within a defined set of relevant product / network procedures, standards and practices
• Deliver outcomes by implementing a course of action identified from a general range of solutions
• Assist in providing technical support in the investigation and rectification of complex incidents

To be successful in the role, you'll need:

• Prior experience working in Technical Support environment troubleshooting Internet/Voice technology or any similar technical contact centre exposure
• In-depth knowledge on global voice switching, signalling systems, digital technique & networks. It includes technologies such as SS7 MTP/ISUP, SCCP-based GSM Roaming & ISMS, VoIP SIP protocols, LTE Diameter signalling, SIGTRAN
• Working experience in TDM switches (e.g. Ericsson, Alcatel),   Softswitches(e.g. Metaswitch) and Centralized Routing Engine preferred
• Good IP network knowledge and working experience on IPX, IPVPN, MPLS, Cisco routers/Voice Gateways/Webex and Genband/Perimeter SBC.
• Sound understanding of global transmission networks - SDH, PDH and ATM.
• Strong problem solving, analytical, interpersonal and communication skills
• Experience supporting Australian market, preferred
• Experience in customer fronting role with Incident management experience
• High proficiency in Cantonese and English is a must.
• Able to work on 24/7 shift

Because the customer is at the centre of everything we do, every initiative you deliver, every solution you create, and every conversation you have, has the ability to impact
and help our customers.

If this role sounds like you, then we would love to hear from you to discuss this great opportunity.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday.

Working within Telstra Enterprise, our Pricing and Analytics team set our price points in market, with a deep understanding of our drivers of great customer experience.
 

As a Data Analytics Specialist, you will enhance data quality and integrity to ensure the achievement of business objectives. Also, you will be responsible for ensuring data quality and integrity across system and all areas of International which is essential for decision making and as part of digitisation process.

As the Data Analytics Specialist, you'll be…

• Handle data initiatives, managing and implementing data analytics strategy to enhance data prioritization, quality and productivity
• Leverage complex data modelling and innovative techniques to extract intelligence from data assets to inform insights for business stakeholders
• Engage with business stakeholders across the enterprise to advice on data management and data quality issues
• Improve data analytics capability and innovation across the enterprise to optimize outcomes for the business through leveraging data, tools and analytics

To be successful in the role, you must have

• Experience related to data analytic/data remediation/data migration.
• A Bachelor’s Degree in computer science or other related field is highly preferred.
• A proven experience with Alteryx, Tableau, SQL Server    
• A Well-developed conceptual and analytical skills, including the ability to investigate and interrogate data     
• An experience producing requirements documents, process maps and data/field trace-ability documentation    
• An experience operating with financial and project-related data    
• A general understanding of common Project Management concepts    
• A Telecommunications industry knowledge and experience    

Here you’ll build your skills through a holistic approach to development; on-the-job experience, relationships and networks, and formal training.

If this role sounds like you, then we would love to hear from you to discuss this great opportunity.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Hi! We’re Telstra Purple

We’re more than just tech and innovation. We’re a collection of passionate people who give purpose to technology. These are the most important aspects of our business – in fact, so important that we’ve used them to literally inspire our name.

We’re a technology services organization focused on transforming businesses, from the network to digital experience and we do it all with a purpose in mind.

About the role: 

Are you an experienced Technical Consultant looking for your next big break?

Telstra Purple has an awesome 12 months Fixed term opportunity available for a customer centric Technical Consultant to join our Managed Services team in Sydney. As a Technical Consultant, the main purpose of the role is to deliver high quality support services to Telstra Managed Services clients, through exceptional communication skills and service excellence. As a technical consultant you will have strong technical skills, a customer-centric approach and a passion for excellence.

Key Responsibilities:

Providing escalation support to the frontline for the support of Telstra Managed Services clients through support triage, real-time monitoring, handling incident tickets & proactively managing resolution SLAs.
Helping with overflow calls, coaching and mentoring the frontline support team
Assist Frontline Support in developing technical and professional competency
Provide proactive consultancy, root cause analysis and regular maintenance activities across a varied range of technologies working closely with vendors including, Storage Backup, Commvault & Netapp/Pure.
Interact closely with our clients, responding, diagnosing and troubleshooting problems whilst communicating professionally.
Provide accurate assessment, prioritisation and escalation of incidents and service requests
Ensure accuracy of detail within support tickets 
Continually develop skills and experience aligned with Telstra Managed Services.
Ideally, you’ll have some tech-stuffs and experience like:

Experience on storage/backup, experience in Netapp/Pure storage as well as Commvault is mandatory
Alignment of experience and capability to Telstra Managed Services preferred technologies
Demonstrated ability in fault logging and ticket management
Sound time management skills, and self-motivation
Excellent phone manner and customer communication skills
Excellent analytical and technical troubleshooting skills/experience
Customer service focussed
Attention to detail and quality documentation skills is essential
A dedicated approach to customer service and exceeding expectations
A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired, and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

Interested? Apply Now!

If you're excited about the opportunity to be part of team, committed to delivering amazing experiences for our customers – this could be the role for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Job Description For Advertising
At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday.

Telstra Enterprise is a growth engine for Telstra, focused on providing global business customers of all sizes with industry based services and solutions. We meet a critical need in the market – combining connectivity infrastructure across the world with the leading technology solutions and expertise. In this way, we empower our customers to harness the opportunities created by technology, and respond to the digital disruption that is underway across virtually every part of the economy.

As a Senior Technical Consultant, the main purpose of the role is to deliver high quality support services to Telstra Managed Services clients, through exceptional communication skills and service excellence. As a technical consultant you will have strong technical skills, a customer-centric approach and a passion for excellence.

As a Technical Consultant, you’ll be: 

Providing escalation support to the frontline for the support of Telstra Managed Services clients through support triage, real-time monitoring, handling incident tickets & proactively managing resolution SLAs.
Providing assistance with overflow calls, coaching and mentoring the frontline support team
Assist Frontline Support in developing technical and professional competency
Provide proactive consultancy, root cause analysis and regular maintenance activities across a varied range of technologies working closely with vendors including, Microsoft, VMware Cisco Palo Alto etc
Interact closely with our clients, responding, diagnosing and troubleshooting problems whilst communicating professionally.
Provide accurate assessment, prioritisation and escalation of incidents and service requests
Ensure accuracy of detail within support tickets 
Continually develop skills and experience aligned with Telstra Managed Services.
To be successful in the role, you'll need to have:

Experience in a similar role.
Experience in working within a support team 
Alignment of experience and capability to Telstra Managed Services preferred technologies
Demonstrated ability in fault logging and ticket management
Sound time management skills, and self-motivation
Excellent phone manner and customer communication skills
Excellent analytical and technical troubleshooting skills / experience
Customer service focused
Attention to detail and quality documentation skills is essential
A dedicated approach to customer service and exceeding expectations.
A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired, and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

Interested? Apply Now!

If you're excited about the opportunity to be part of team, committed to delivering amazing experiences for our customers – this could be the role for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

At Telstra, we have a clear purpose: to create a brilliant connected future for everyone. We know that it's a future that won't happen on its own. It has to be delivered — and only Telstra can bring together all the parts to create it. And, this is where YOU come in, by playing your part in help our customers connect: faster, better and smarter.

Telstra Enterprise is a growth engine for Telstra, focused on providing global business customers of all sizes with industry-based services and solutions. We meet a critical need in the market – combining connectivity infrastructure across the world with the leading technology solutions and expertise. In this way, we empower our customers to harness the opportunities created by technology and respond to the digital disruption that is underway across virtually every part of the economy.

As our Service Delivery Manager, you’ll:

• Act as a key customer manager within the Customer Success and Delivery team, accountable for all aspects of service management to Telstra Enterprise customers.
• Build strong and trusted relationships with customers to understand their business, direction and value drivers and use this knowledge to ensure they can meet their business outcomes to drive high levels of customer satisfaction
• Proactively support Enterprise customers and be a single point of contact for all Telstra service issues
• Ensure all Telstra service management obligations are achieved, with customer satisfaction targets met or exceeded

To be successful in the role, you’ll bring:

• Excellent demonstrable customer facing skills and be professionally presented
• Strong proven track record in managing external customer relationships
• Demonstrable in-depth understanding of ITIL and its application in service and incident management
• Strong demonstrable experience in service delivery in a medium to large services organisation
• Good commercial acumen
• Proven ability to interpret information and provide informed analysis.
• Proven ability to manage operational fault resolution while issuing customer updates.
• Demonstrated understanding and use of Service Management systems.
• A high level of organisation, responsibility, self-motivation and personal commitment.
• Proven awareness of the information technology & telecommunications industry.

If you're excited about the opportunity to be part of vibrant team, committed to delivering amazing experiences for our customers – this could be the role for you!

A career at Telstra can lead down many paths. There is a variety of roles to suit all sorts of skills, but you will also have the chance to learn from the best people every day. Not only will you be rewarded with a competitive salary package but there are a range of lifestyle products and services that you can access through our rewards program, options to purchase additional leave, paid parental leave and the list goes on. And in case you haven't heard we're well known in the market for our best in class flexible working practices.

If you've got the skills and drive, then we've got the opportunities to take you much further. A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger. Apply now and come and join in the excitement of what the future can be.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Hi! We’re Telstra Purple

We’re more than just tech and innovation. We’re a collection of passionate people who give purpose to technology. These are the most important aspects of our business – in fact, so important that we’ve used them to literally inspire our name.

We’re a technology services organization focused on transforming businesses, from the network to digital experience and we do it all with a purpose in mind.

Are you an experienced Security Consultant looking for your next big break?

Telstra Purple has an awesome permanent opportunity available for a customer centric Security Consultant to join our Cybersecurity Team within the ICT&S squad in Sydney supporting our Enterprise customers and SMB clients.

Key Responsibilities

• Providing Cyber Security advice and guidance for clients in 'business as usual', technical referesh and new project enviornmetn

• Conducting Information Security Management System (ISMS) ISO/IEC 27001 and NIST gap assessment, recommendation and implementation
• PCI engagement (PCI gap assessment, recommendation and remediation works)
• Performing Cyber Security risk assessments, SOC audit, Risk Framework based on ISO 27005/ISO 31000 and determine the most cost-effective deployment of security controls and solutions in line with the business risk appetite to protect systems and maximise uptime and resilience
• Creating client policies and procedures to meet corporate and regulatory requirements and standards
• Building successful working relationships with team members, key customers and stakeholders that improves the value of the security services being performed
• Privacy Assessment and data breach security process
• Developing Disaster Recovery Plan and testing
• Developing Security Incident Response and Incident Management Process
• Assisting in Pre-Sales activity, develop the quotation, bids and proposals.

Ideally, you’ll have some tech-stuffs and experience like: 

• Experience across security architecture and technical security controls such as application whistling, application firewalls, vulnerability scanning and assessment.
• Familiarity with ASD Information Security Manual (ISM), SOC audit, Essential 8 model and gap assessment
• Knowledge of NIST, ISO27000X, PCI,
• Detail oriented and meticulous when preparing reports and documentation
• Demonstrable Experience with security-related tools and systems such as SIEM, IPS, IDS, NAC, Endpoint Security, Proxies, Firewalls
• Certifications in CISSP or CISM or CRISC, CISA or ISO27001 Lead Auditor or Implementor
• Preferably PCI Qualified or experienced in PCI engagement
• Experience managing and liaising with senior executives and leading engagements
• Strong presentation skills, ample articulation both written and verbal (you are a real people person)
• Previous experience working in a consulting firm is highly desirable.

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired, and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

If you're excited about the opportunity to be part of team, committed to delivering amazing experiences for our customers – this could be the role for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Hi! We’re Telstra Purple

We’re more than just tech and innovation. We’re a collection of passionate people who give purpose to technology.

These are the most important aspects of our business – in fact, so important that we’ve used them to literally inspire our name.

We’re a technology services organization focused on transforming businesses, from the network to digital experience and we do it all with a purpose in mind.

About the role: 

We are looking for a Frontline Technical Consultant to join our expanding Managed Services group.

You will support Frontline team to deliver high quality support services to Telstra Purple's Managed Services clients, through exceptional communication skills and service excellence.

Ideally, you will have 2-5 years’ experience in a similar role, working within a support team, with demonstrated ability in fault logging and ticket management.  Excellent customer service skills are a must, as are attention to detail.  

About the Tech Stuff

• Demonstrated technical aptitude across Microsoft, VMWare, NetApp, Commvalult
• Working knowledge of hardware platforms such as HP, Dell, IBM & Cisco (desirable) 
• Server administration experience in Windows 20xx, and Active Directory 
• Experience in diagnosing and troubleshooting alerts via monitoring tools 
• Windows OS patching  
• Virtualisation technologies, in particular VMware and Microsoft Hyper-V.  
• Microsoft, VMWare certifications would be highly beneficial. 
• Microsoft Remote Desktop Services 
• Basic routing and switching experience highly desirable 
• Conceptual understanding of cloud technologies 

What Working at Telstra Purple Offers   

• Work in an inclusive, diverse and supportive team culture
• Choose the way you want to work by embracing our flexible, agile environment
• Growth opportunities to develop new skills and progress your career with exciting rewards and recognition programs

Interested? Apply Now!

This is a great opportunity to grow your career in a dynamic, fast paced environment.  We look forward to you joining our team!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

"At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, every day, everywhere. “

In our Consumer & Small Business team, we meet the needs of all consumers and small businesses and grow value by delivering digitally-led propositions and outstanding customer journeys, leveraging our insight into customer needs and our superior sales and service capabilities. Our Global presence allows us to bring together a world of ideas that help strengthen businesses locally.

About The Role:

Manage data analytics strategy, capability and technology for enterprise initiatives to ensure the achievement of business objectives

Key Responsibilities:

• Oversee a portfolio of analytics initiatives, managing and implementing data analytics strategy to enhance enterprise data prioritisation, quality and productivity
• Leverage complex data modelling and innovative techniques to extract intelligence from data assets to drive actionable outcomes
• Engage with stakeholders across the enterprise to implement initiatives to achieve Telstra’s objectives
• Guide analytics capability and innovation across the enterprise to optimise outcomes for the business through leveraging enterprise data, tools and analytics
• Develop and prepare product / initiative roadmaps, forecasts and plans as required

To be successful in the role, you'll have:

• An expertise in developing and executing strategies to remove customer and channel pain points and drive growth
• Agility to work with cross-business stakeholders and within a dynamic organisation
• A strong understanding and application of the Agile practice
• 2-5 years of related experience in cost excellence programs, particularly in a Telecom company

Join us as we bring government, industry, enterprise and providers together to solve the biggest emerging challenges using the latest technologies

If this role sounds like you, then we would love to hear from you to discuss this great opportunity.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex