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Join our Networks team

Working with one of the most advanced networks in the world, our network operations team uses the latest, most cutting-edge technologies to maintain our network 24x7, 365 days a year. We are actively involved in many new technological developments on a huge scale to benefit our customers. And, that's where you come in, as we look to expand our talented team.

About The team

We are a team of professionals who provide an operational “centre of excellence” for Telstra’s video broadcasting platforms, networks, products and customers.​ We assist in the distribution of commercial broadcasting content and are responsible for the end-to-end delivery and management in a highly competitive market.​

The team is responsible for the end-to-end support of:​

• Free-To-Air services (Ch7, Ch9, Ch10, ABC, SBS, SCA, Prime7, WIN, etc.)​
• Manage connectivity for live event sports (AFL, AFLW, NRL, Netball, FFA, RacingVIC, SkySports, etc)
• Broadcasting network and infrastructure including:​ Foxtel HFC​, Fibre To The Premises, Distributed Production Network​, Digital Video Network 2​ and a wide range of other technologies

The role with us

You will join the Broadcast Delivery team and take a lead role in the operation and maintenance of Telstra’s Digital Video and Distributed Production Networks including being accountable for performing incident management to ensure the best possible experience for our customers. You will be part of a dynamic team working on detection and resolution of network incidents, as well as contributing towards our business improvement culture, involving the automation of detect, respond, communicate, restore, processes and procedures.

In this role you will be required to work a 24x7 rotating roster to maintain the broadcasting efficiency whilst leading and contributing to drive business improvement initiatives.

You will be monitoring and responding to events such as major incidents, escalations, reviews, and more. This involves interfacing with other technology teams while supporting and guiding our collective response towards potential, and actual, impact to networks and services for our customers.

This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your individual circumstances.

Key responsibilities:

As a Network Support Engineer, you will be responsible for and not limited to:

• Identify and work on network and customer faults to ensure effective and timely outcomes, meeting monthly KPI metrics, fulfilling all reporting and possible incident / post incident investigations requirements
• Provide clear and concise communication to stakeholders and customers.
• Seek to understand the way we operate and contribute to driving end to end business improvement.
• Establish and maintain effective working relationships with peer groups, other areas of Telstra and suppliers to enable achievement of business objectives
• Have a problem-solving mindset to help drive improvement and identify automation initiatives.
• Document work instructions and help maintain existing documentation for relevance
• Work as a member of a 24/7/365 rotating roster, in Clayton (Vic), and which includes working weekends and public holidays as required

To be successful in the role, you need to have:

Essential

• Experience with networking monitoring tools and applications
• Experience in providing technical support, involved in the detection of network infrastructure incidents, investigation, and rectification of complex faults
• Demonstrated incident management and operations experience with a good understanding of technologies, especially those associated with broadcast networks
• Demonstrated stakeholder management skills and exceptional customer service skills
• Demonstrated ability to work in a diverse team environment
• Demonstrated ability to learn and develop a deep understanding of our networks, technologies, infrastructure, key processes, applications, and automation development

Highly desirable

• Experienced in data analytics with solid experience in using Splunk
• Demonstrated ability to analyse and interpret operational performance data, identifying trends and opportunities for improvements
• Experienced in coding and experience in building process automation
• ITIL certification or similar, or experience within an operations environment
• Technical Certificate or Diploma or equivalent experience
• Six Sigma or similar improvement certification or demonstrative experience

The work is complex and challenging but will put you at the forefront of technological change as it happens and offer you career experiences you won’t find anywhere else.

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences to our customers – this could be the role for you!

___________________________

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

Hi, we’re Telstra Purple 👋 People bringing purpose to technology.

We are Australia’s largest owned technology services business, focused on outcome-based, transformative tech solutions that help our customers cut through IT complexity to achieve their bespoke goals, faster. 

The opportunity

As a Systems Engineer - Technical Consultant you will have a passion for technology and delivering exceptional support-based customer service for our Managed Services clients. You are a team player who demonstrates the value of working together and going the extra mile to make tomorrow’s job just that little bit easier. The primary focus of the Systems Engineer - Technical Consultant role is to provide support-based service delivery that includes:

• Being the primary point of contact for incident and service request escalation for the Frontline team in supporting Telstra Purple Managed Service’s clients.

• Performing timely in-depth diagnosis, troubleshooting and remediation of incidents in accordance with customer response and resolution SLAs.

• Performing timely and efficient implementation and management of customer service requests

• Proactively managing our client’s IT environments and conduct problem management to address root causes of issues found. 

• Provide proactive consultancy, root cause analysis and regular maintenance activities across a varied range of technologies in collaboration with technology vendors and partners.

• Provide accurate assessment, prioritisation and escalation of incidents and service requests to senior consultants or management where appropriate.

About you

You are an experienced systems engineer with demonstrated ability in fault logging, incident, service request and problem management.  

Joining our Datacentre and Cloud Support team you will have Intermediate to advanced knowledge and understanding of cloud technologies, and a yearning to learn even more!

This role can be demanding, it requires a high level to detail and strong documentation writing skills. Your advanced level technology experience in the following will be essential to your success

• Compute/Server - HP, Dell, IBM & Cisco UCS.

• Backup – CommVault, Veeam.

• Storage – Netapp, Pure Storage, Nimble

• Operating Systems – Microsoft Windows Server 2008 – 2019

• Virtualisation - VMware 

 What we offer

• Access to professional development

• 16 weeks paid parental leave for both primary and secondary carers

• Laptop/ Device 

• 20gb Hotspot, to enable you to work from anywhere

• Work/life enablement; so you can balance work + life’s other responsibilities 

• An epic (free) Telstra mobile phone and plan 

• Purchased Annual Leave scheme

• Salary sacrifice / packaging. Set aside part of your salary to pay for things like extra toolkit, short term incentive-to-Super

• 25% discount on Telstra products and services

• An additional Telstra day off and a volunteer day off

• Opportunity to earn points through our internal recognition program

This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers.

Why Telstra Purple

We're after the right blend of experience and enthusiasm, and look for cultural add, rather than cultural fit. We benefit from the unique gifts and backgrounds of each person in our business, and push for diversity of thought in all we do.

This role can be worked from anywhere in Australia.

About the team

In P&T, we strongly believe in Telstra’s purpose to build a connected future so everyone can thrive, we drive an integrated product and technology roadmap for all of Telstra, to deliver simple and innovative product experiences that lead the market and drive profitable growth. Our team will do this by:

Putting our customers first, building and iterating on products and services that they love  Obsessing about growth through innovation and technology to drive an exciting and profitable future Relentlessly simplifying our work to make it easier and more efficient Valuing each other and respectfully helping our peers to make a difference

These roles will work in an agile environment to create, deliver, and manage end to end market leading products and experiences across devices, network, and applications, in our Edge and Cloud, Managed and Integrated Services, and Product Architecture and Excellence product groups.

About the role

The Product Management Specialist will work with the Product Owner and agile mission team (Product Architecture- Mission) to deliver the objectives of the product mission, whilst reporting to a Product Management Chapter Lead.

This role is a critical position ensuring the ongoing success of the Product and Technology Group, working to create brilliant experiences for our customers. Responsible for setting goals and priorities for the mission which align with Group, Mission and P&T strategy and OKRs.

Key responsibilities:

• Drive the rollout and uptake of the Telstra API-first product strategy across all product groups, focussing on communications and documentation to support other Product Managers and Product Owners in a wide variety of domains, from 5G mobility to edge and cloud products.
• Contribute technology or architecture knowledge to develop and enhance the API-first product strategy;
• Support high level designs for new flexible, software-based product experiences in partnership with portfolio product management teams.
• Facilitate interactions and discussions with architects and technology specialists to ensure adherence to the API-first product strategy during product design and implementation
• Uphold Telstra’s product and technology design standards through the product development process, which embeds standards across customer experience, resilience, serviceability, security, system complexity and cost implications
• Take ownership of assigned work tasks by managing a single product or component of a product, including revenue, cost, capital expense, network capabilities and service performance across all channels to market
• Support the team by providing input into product roadmaps, forecasts and plans as required, and assist with product performance and post implementation reviews, to increase customer satisfaction
• Analyse and identify product performance and market trends and manage commercial matters as they relate to the product or a component of a product, including competitive threats and regulatory issues
• Contribute commercial acumen and experience in product economics to help identify new and emerging opportunities, to accelerate and address gaps in the product portfolio
• Leverage your sound communication skills to contribute to design sessions with product and development teams to experiment and incubate great ideas that resolve customer pain points
• Apply and continue to build your knowledge in best practice product management approaches, tools, and techniques to continually improve and deliver consistent high-quality output
• Continue to build your knowledge of market trends through active thought leadership, and contribute specific product, segment, or domain expertise to enable the team to continuously improve product performance
• Apply your critical thinking and problem-solving abilities, and work collaboratively with team members to solve product design issues or address competitive threats or regulatory issues
• Apply Agile practices and mindsets when working in Agile teams or within Telstra’s Agile operating model

About you

To be successful in this role, you need to have the following:

• Solid experience in telecommunications industry within product management, consulting selling or customer management.
• Must have 4-8 years’ experience as either a Product Manager or Product Specialist responsible for end-to-end product planning and execution throughout the product lifecycle, ideally within the domain of cloud services.
• Ability to rapidly extract and communicate key ideas from complex or dense technical descriptions.
• Demonstrated ability to rapidly learn and upskill on new, unfamiliar topics;
• Demonstrated ability to work closely with peers in domains outside your expertise, such as other product teams, sales, or technical roles.
• Desirable but not mandatory: Understanding/background in Enterprise Architecture or Solution Architecture.
• Desirable but not mandatory: Understanding/background in organisational change management
• Degree educated in either engineering, science, or IT related courses (a degree that showcases technology)
• Experience in Product Management (preferred)
• Agile ways of working experience (preferred)

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive

At Telstra, our purpose is to build a connected future so everyone can thrive. It's a future that won't happen on its own, it has to be delivered. And, this is where YOU come in, by playing your part in helping our customers connect: faster, better and smarter.

About the Role

Are you an experienced Customer Service & Sales professional, who thrives working in a fast-paced and rewarding environment? If yes, then this role is for you!

Some of the specifics

• Telstra Store Wanneroo, Shop T36 Wanneroo Central Shopping Centre 950 Wanneroo Road, Wanneroo 6050
• Full Time Position Available
• Store Hours: Monday - Wednesday 9:00AM - 5:00PM, Thursday 9:00AM - 7:00PM, Friday 9:00AM - 5:00PM, Saturday 9:00AM - 5:00PM, Sunday - Closed

Duties

• Provide quality customer service to all customers
• Maximise sales by providing latest product and service information to our customers.
• Achieve sales and performance targets
• Ensure store presentation is in line with retail shop standards

Skills and experience

• Experience in a customer facing role
• Proven record of delivering great customer experiences
• Ability to solve complex problems
• Effective communication skills
• Previous experience in a customer facing environment is highly advantageous!

Benefits

• Variety of flexible working arrangements available including casual, part time or full-time positions dependent on your needs
• Fantastic career growth prospects
• Ongoing Product Training & Development
• In Store Mentor and Support
• Highly rewarding sales environment
• Corporate discounts and benefits

How to apply

Click APPLY to submit your application, detailing which location you would like to apply for.
Within 3 hours you will receive a Video Interview and Assessment email from our partner, HireVue.

We must receive your completed Hirevue assessment before we can progress your application to the next stage, so please complete this as soon as possible.

 

Additional Details

This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your individual circumstances.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

An excellent opportunity has become available for a highly motivated and passionate Product Management Senior Specialist to join the Product Management Team.

The opportunity:

As the Product Management Senior Specialist, you will be responsible for managing and developing product solutions within the Outcome Based Services mission, which is part of the Telstra Purple Services Products group.  As a key role in an agile structure, you will contribute to setting the vision for the future of customer product, service and experience aligned to the mission’s strategic direction.

Your key responsibilities and major tasks include, but are not limited to:

• Direct and manage the product lifecycle of your portfolio

• Track the financial / sales performance and customer satisfaction for products across all business units

• Ensure a brilliant customer experiences across the product lifecycle including driving standardisation

• Support the simplification and standardisation of services product constructs and commercial models to support common services and outcome patterns

• Assist the Product Owner in the development, management, and execution of the managed services roadmap

• Partner with appropriate Telstra internal teams for capability and deliver initiatives

• Balance managed services customer needs with profitability and capability cost

Enough about us, let's talk about you. To hit the ground running we are looking for individuals who can confidently demonstrate the following:

• Demonstrated product management experience

• Previous experience in developing managed services underpinned by an ITIL framework

• Proven customer experience and commercial acumen

• Ability to navigate ambiguity and lead to drive outcomes

• Demonstrate ability to collaborate with cross-business stakeholders

• Balance of strategic mindset and operational ability to develop and execute to a plan and product roadmap

• Agile ways of working experience – Highly desirable

Our perks & benefits:

• Work-life integration - we understand life happens when you're busy making other plans, so we offer flexibility around where, and when you work.

• 16 weeks paid parental leave for primary and secondary carers.

• Professional development program.

• An epic (free) Telstra mobile phone plan.

• Laptop/Device allowance renewed every 2 years.

• Purchased Annual Leave scheme.

• Discounted Telstra products and services.

We fully embrace flexibility and choice at Telstra and it’s as unique as you. We believe every role can flex in some way and encourage you to work where, when, and how you are most engaged, safe, and productive. Talk to us about how a role could be flexible for you!

This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your individual circumstances.

On the cusp of the next technological transformation in the digital world, Telstra has and continues to be at the forefront of local and global innovation. Come disrupt and lead the industry as we build the networks for the future and push the boundaries of what’s possible with technology.

We're after the right blend of experience and enthusiasm and look for cultural add, rather than cultural fit. We benefit from the unique gifts and backgrounds of each person in our business and push for diversity of thought in all we do.

Service Delivery Specialist (Customer Success)

We’re looking for a Service Delivery Specialist (Customer Success) who will be responsible for the effective management of high value enterprise customers who have complex network solutions.

The role will contribute to the retention and growth of large, complex or high revenue customers by providing the key interface within Telstra and ensure effective service delivery to customers.

Employment Type: Permanent Full Time

Location: Auckland NZL

Role Description Summary:

As a Service Delivery Specialist (Customer Success) , you demonstrate strong commitment and drive in ensuring effective service delivery to customers.  The role provides a holistic, end-to-end service relationship and ensures all Telstra and client deliverables are achieved with customer satisfaction targets met or exceeded.

Your role is pivotal to the retention and growth of customers in a defined segment as you prioritize outstanding customer advocacy and navigate an internal & supplier stakeholder landscape to deliver world class customer services.

Acting as the key interface and point of contact between Telstra and customers, you contribute to the establishment of efficient and effective operational processes and systems that accomplish customer success goals and enhance customer satisfaction.

Acting as the Service Delivery Specialist (Customer Success) the role will be primarily aligned to service management function with a mix of delivery quality management.

Key Outcomes:

• Ensure that Telstra is viewed as a trusted and respected partner with strategic customers
• Apply data driven decision making (leveraging Incident, Problem, Service Levels, Billing, Capacity, Event, Customer Satisfaction, etc. data) to proactively deliver demonstrable business outcomes.
• Gravitate towards preventing Incidents; provide ‘insights and recommendations’ and not reports.
• Understanding your business, direction and value drivers and using this knowledge to motivate and influence internal stakeholder groups and promoting service outcomes.
• They can be great “Heroes” when necessary, but after resolving the issue they examine the root cause with a view to prevent or limit the reoccurrence.

Qualifications & Experience:

• Excellent, demonstrated, written and verbal communication skills
• Excellent demonstrable customer facing skills and be professionally presented 
• A good working knowledge/ demonstrable in-depth understanding of ITIL and its application
• Strong proven track record in managing external customer relationships
• Strong demonstrable experience in service delivery in a medium to large services organization
• Good commercial acumen 
• Proven ability to interpret information and provide informed analysis.
• Proven ability to manage operational fault resolution while issuing customer updates.
• Demonstrated understanding and use of Service Management systems.
• A high level of organization, responsibility, self-motivation and personal commitment.
• Proven awareness of the information technology & telecommunications industry.
• Demonstrated ability to maintain operational relationships

Highly desirable

• Tertiary qualification in a Management / Business / Engineering / IT discipline or equivalent
• High level of understanding of Telstra’s product offerings in both IP, Cloud Services, and internet-based products (IoT), or proven ability to be able to quickly develop these skills
• Managing complex customer issues through to resolution

NEXT STEPS?

If you’re for the next big change to evolve and develop you career, this may just be the role for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex.

At Telstra, our purpose is to build a connected future so everyone can thrive. It's a future that won't happen on its own, it has to be delivered. And, this is where YOU come in, by playing your part in helping our customers connect: faster, better and smarter.

About the Role

Are you an experienced Customer Service & Sales professional, who thrives working in a fast-paced and rewarding environment? If yes, then this role is for you!

Some of the specifics

• Telstra Store Booragoon, Shop 68 Westfield Booragoon 125 Riseley Street
  Booragoon WA 6154
• Full Time Position Available
• Store Hours: Monday-Wednesday 9:00AM-5:00, Thursday 9:00AM-7:00PM, Friday 9:00AM-5:00PM, Saturday 9:00AM-5:00PM, Sunday 11:00AM-4:00PM

Duties

• Provide quality customer service to all customers
• Maximise sales by providing latest product and service information to our customers.
• Achieve sales and performance targets
• Ensure store presentation is in line with retail shop standards

Skills and experience

• Experience in a customer facing role
• Proven record of delivering great customer experiences
• Ability to solve complex problems
• Effective communication skills
• Previous experience in a customer facing environment is highly advantageous!

Benefits

• Variety of flexible working arrangements available including casual, part time or full-time positions dependent on your needs
• Fantastic career growth prospects
• Ongoing Product Training & Development
• In Store Mentor and Support
• Highly rewarding sales environment
• Corporate discounts and benefits

How to apply

Click APPLY to submit your application, detailing which location you would like to apply for.
Within 3 hours you will receive a Video Interview and Assessment email from our partner, HireVue.

We must receive your completed Hirevue assessment before we can progress your application to the next stage, so please complete this as soon as possible.

 

Additional Details

This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your individual circumstances.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

Telstra Business Technology Centre (TBTC) provides Communications and ICT solutions to small and medium Telstra business customers.  The TBTC network is part of a fully branded Telstra channel designed to provide professional services to support business customers integrate tailored tech solutions. That means less time troubleshooting tech, and more time taking care of business.

Due to continued growth, we are looking to add a TBTC Centre Lead based in Townsville to our TBTC family.  We are looking for a brilliant communicator with a passion for technology and understanding of business customer needs to join our team. We want to hear from individuals who have experience building high performing teams are relationship management focussed and value customer excellence.

The successful candidate will be responsible for leading a growing team of sale, technical & service experts who support Telstra business customers from a wide range of industries achieve their business goals through the implementation of technology.  We are after a high performing Individual who leads with a clear, engaging, and aspirational vision and can develop local strategies to ensure the Business exceeds profitability, sales & service targets.

We want to put the human back into technology and our customer obsession drives every business interaction.

Key Accountabilities:

• Lead the development of the annual business plan for the TBTC and deliver on key customer and financial objectives.

• Drive market leadership and increase community engagement in North QLD through specific targeted campaigns backed by Telstra.

• Manage the growth and report on TBTC performance to Telstra stakeholders

• Build long term business relationships with key stakeholders, vendors and partners to develop new opportunities.

• Achieve sales and customer satisfaction targets.

We are looking for a candidate with the following skills and experience:  

• Strong business acumen and leadership skills

• Passionate about team engagement and culture

• Previous knowledge of technology products and services is highly regarded

• Excellent written and verbal communication skills

• Proven track record in past leadership roles

• Ability to work in a fast paced, team environment

• Passion for technology and across market current trends

Our perks & benefits:

• Attractive base pay dependant on previous experience with bonus structure + super

• Professional development program.

• Flexible Working.

• 16 weeks paid parental leave for primary and secondary carers.

• An epic (free) Telstra mobile phone plan.

• Laptop/Device allowance renewed every 2 years.

• Supportive TBTC team culture where we combine big brand capability with small business passion and creativity

• Purchased Annual Leave scheme.

• Discounted Telstra products and services.

We fully embrace flexibility and choice at Telstra and it’s as unique as you. We believe every role can flex in some way and encourage you to work where, when, and how you are most engaged, safe, and productive. Talk to us about how a role could be flexible for you!

This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your individual circumstances.

On the cusp of the next technological transformation in the digital world, Telstra has and continues to be at the forefront of local and global innovation. Come disrupt and lead the industry as we build the networks for the future and push the boundaries of what’s possible with technology.

If you're excited about the opportunity to be part of a high performing team undertaking incredible and diverse challenges whilst furthering your career, this could be the role for you.

Our Strategy & Finance (S&F) Financial Management Chapter Area (FMCA)

The teams across the S&F Financial Management Chapter Area provide a wide range of financial management services that guide and empower our business. We have several key relationships supporting Telstra business operations to corporate leadership, our customers, our people and shareholders.

Your role in the Financial Management Chapter Area

In your role as a Senior Finance Analyst, you will deliver financial management expertise and analysis to support the Telstra’s financial strategic direction and enable the monitoring, tracking, and reporting on financial performance (including profitability, expense and cash) of Telstra and its functional units.

Specifically, for the Group Restructure Mission

Due to the Telstra Group Restructure, a need has arisen for a Senior Finance Analyst in a 12 month contract to support the development, implementation and operationalisation of the new structure with a focus on Telstra Group Ltd (new parent entity) and Telstra Ltd (aka ServeCo). The successful candidate will help cut through the complexity helping to coordinate and execute key components of the group restructure. Further details are as follows:

• Development of the Group Restructure
• Change Management
• Financial Reporting
• Post Restructure
• Commercial and Operational (focus on ServeCo Business Partnering):
• Implementation of Group Restructure
• Balance Sheet
• Budget/Forecast
• Financial Planning and Analysis:
• Cashflow Forecast
   

A successful candidate will be able to:

• Drive enterprise-wide compliance with accounting policies and standards to deliver best practice maintenance of financial accounts and timely and accurate reporting to enable Telstra to successfully fulfil financial reporting obligations
• Interpret accounting analyses, and generate insights from financial statements and reports to recommend improvements and guide strategic business decisions to improve financial and operational performance

• Synthesise market intelligence to effectively communicate the key factors and trends impacting financial and operational performance and support your portfolio to make sound decisions based on potential to generate growth that considers short- and long-term commercial trade-offs
• Support the coordination, development and maintenance of budgeting and forecasting systems, including the identification of interdependencies across business functions to drive effective investment and financing decisions
• Identify and address the root cause of data and reporting quality issues to drive improvements in the identification and delivery of financial information across Telstra
• Translate highly technical or specialised financial information into useful insights in a succinct written report format for senior stakeholders, including the Board and Executives, to ensure the content meets the intended purpose and needs of the audience
• Leverage your strong interpersonal skills to build and maintain long-lasting relationships with key stakeholders to provide valuable advice and collaborate to create strategies that achieve shared financial goals and resolve problems or escalated issues within your portfolio
• Develop and implement stakeholder engagement plans to support the Corporate Accounting team to manage and maintain key relationships, and create unbeatable experiences for stakeholders to gain their support and deliver exceptional outcomes

To be successful in the role, you should have:

• CA or CPA qualification
• Demonstrated experience in Finance management
• Extensive experience in Commercial Accounting and Forecasting with proven expertise in Technical and Statutory accounting
• Strong leadership skills with a genuine commitment to building capabilities
• Strong critical thinking and analytical skills with high attention to details
• Proven demonstration of a growth mindset with tenacity for problem solving and willingness to seek information and appropriately challenge status quo
• Passion for numbers and improving financial performance

We fully support flexibility and choice at Telstra and what we offer is as unique as you. Will you choose to work from home, in a Telstra workspace, or on the go? A regional location or the CBD? We want you to work where, when, and how you are most engaged, safe, and productive – wherever in Australia that may be. #WFH #Remote #Flexibility

If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!

____________________________

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

____________________________

Skills

Business Partnering, Collaboration, Commercial Acumen, Communicating with Influence, Critical Thinking, Data gathering, analysis, and reporting, Decision Making, Financial Management, Knowledge of billing and financial systems, Leveraging and driving system capabilities, Planning and prioritisation, Problem Solving, Stakeholder Management, Technical Accounting Knowledge, Translating data into insights

Hi, we’re Telstra Purple 👋 People bringing purpose to technology.

We are Australia’s largest owned technology services business, focused on outcome-based, transformative tech solutions that help our customers cut through IT complexity to achieve their bespoke goals, faster. If solving unique problems sparks your interest to help change a business, a community or the environment for the better – we’re in sync.

The opportunity

The main purpose of the role is to support the Purple Managed Service team to deliver high quality support services to Purple’s clients, through exceptional communication skills and service excellence. 

Some of your responsibilities will include:

• Ensuring Level 2 support of Purple’s Managed Service’s clients through call handling and ticket creation, support triage, real time monitoring, proactively managing Response SLA’s efficiently whilst working towards resolution in a timely manner

• Appropriate and efficient escalation of tickets and client issues to senior technical consultants, vendors and management as required, and ensuring accuracy of detail within support tickets 

• Support of solutions based on Cisco, Fortinet, Palo Alto, F5 Loadbalancers, Aruba, Z-scaler VeloCloud, SilverPeak & Riverbed 

• Managing incident and support requests according to SLA priorities and Purple dashboards 

• Working with our internal management tools to proactively identify, troubleshoot and resolve incidents 

• Assisting with the on boarding of new clients into managed services and onto our management toolsets and systems 

• Establish and maintain effective working relationships with other team members, the engineering peers. 

• Liaise professionally and effectively with key customer stakeholders to achieve high levels of customer satisfaction. 

• Ensure compliance to processes and standards (including incident and change management processes) to avoid any disruption to customer’s production environments. This could include performing some out of hours work. 

• Participate in a weekly out of hours on-call rotation within the team. Currently once in 8 weeks.  

• Technical Documentation - Prepare process documentation to describe how networks, infrastructure, applications, products and services operate. 

• Liaise with internal and external stakeholders, to arrange and/or participate in acceptance testing of products and equipment, including but not limited to coordination of model & field trials, analysis of results, and verification of new products and platform enhancements. 

• Participate in investigations, and work with internal and external stakeholders, to facilitate improvements in equipment/software performance. 

 About you

• Experience in working within a support team in a similar role

• Demonstrated ability in fault logging and ticket management 

• Sound time management skills, and self-motivation 

• Excellent phone manner and customer communication skills 

• Excellent analytical and technical troubleshooting skills / experience 

• Attention to detail and quality documentation skills is essential 

• A dedicated approach to customer service and exceeding expectations. 

• Solving problems of varying complexity through analysis, synthesis of potential solutions, and test/deployment of technical resolutions. 

• Appreciation for the importance of ITIL processes including, but not limited to change management, incident management, and event management. 

Nice to haves - so make sure to put on your CV if you have them!

• ITIL v4 Foundation certification preferred 

• Cisco CCNA with the relevant routing and switch experience  

• NSE-4 Fortinet Certification or any base level Palo-Alto certifications  

• Security experience in Checkpoint, Mimecast, Okta, Cylance, Blue Coat, Zscaler, Crowd strike. . 

• Aruba ClearPass, Airwave or wireless networking experience (desirable) 

• Fortinet NSE5-8 

• SD-Wan – VeloCloud, Silverpeak 

• Aruba ClearPass, Airwave knowledge  

• Cisco DNA Center, Meraki, Integrated Security Endpoint (ISE), Firepower 

• Application delivery experience in Riverbed WAN Optimization (RCSA-W) 

• F5 Load Balancing Roadmap Certs such as 101, 201, 301 (LTM, GTM, APM, ASM) 

• Working knowledge of hardware platforms such as HP, Dell, IBM & Cisco (desirable) 

• Science Logic experience will be highly regarded. 

• Experience in diagnosing and troubleshooting alerts via monitoring tools 

• Network programming/automation skills in Python or Ansible 

What we offer

• Access to professional development

• 16 weeks paid parental leave for both primary and secondary carers

• Laptop/ Device 

• 20gb Hotspot, to enable you to work from anywhere

• Work/life enablement; so you can balance work + life’s other responsibilities 

• An epic (free) Telstra mobile phone and plan 

• Purchased Annual Leave scheme

• Salary sacrifice / packaging. Set aside part of your salary to pay for things like extra toolkit, short term incentive-to-Super

• 25% discount on Telstra products and services

• An additional Telstra day off and a volunteer day off

• Opportunity to earn points through our internal recognition program

Please note: The role requires some support and implementation activities to be performed outside of business hours. This role is location agnostic within Australia.

Why Telstra Purple

At the heart of our business are our people - a uniquely talented community of business-minded and tech experts helping businesses cut through IT complexity

This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your individual circumstances