Connect with Telstra

Our vision is to create a brilliant connected future for everyone. And that’s where you come in, by helping our customers to connect: faster, better and smarter.

About the role

Working at our Telstra Exhibition St. store, the job will have you on the shop floor, talking with our new and existing customers. Listening is key, as we're here to help - and for you, providing a brilliant customer experience is about finding the best possible solutions to suit their individual needs.

Whether you’re chatting about new and exciting technologies such as wearable devices, matching a broadband plan for our customers for the home or office, or discussing our products and services designed to help customers connect in new and different ways – you’ll be the face and voice of Telstra to provide personalised service and advice.

Some of the specifics

• Telstra Store in Exhibition St: 242 Exhibition Street Melbourne VIC 3000
• Part-time position.
• Store Hours: Mondays to Fridays 8:30 AM to 5:30 PM

It's no secret that we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your career with us. Also, being part of our Telstra team, you’ll enjoy access to some great rewards, discounts and benefits!

A bit about you

To be considered for the job, we'll be looking for:

• Someone with previous sales work experience
• Experience in a customer service facing role
• Great communication skills that will help you build rapport and work with others
• Previous experience in a dynamic retail, financial services, and travel industries is a bonus

Apply today!

If you’re excited at the opportunity to be part of a team where you’re trusted to deliver, empowered to achieve, and developed to reach your full potential – we encourage you to apply!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Connect with Telstra

We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone.

About the role

Working as part of our Karrinyup store team, you will be the face and voice of Telstra! Talking to our new and existing customers, you will deliver personalised service and advice to uncover their individual needs and match them with great solutions.

On any given day, you could be sharing your knowledge about our services and the latest gadgets we have on offer, or chatting to a customer about international roaming offers to best suit their travel needs. You could even be kitting up a customer with wireless devices to keep them connected on the go – it’s a job with plenty of challenge and variety to keep things interesting.

Some of the specifics

• Telstra Store in Karrinyup : G100 Ground Floor Shop Karrinyup Shopping Centre 200 Karrinyup Road
• Karrinyup WA 6018
• Full-time position
• Store Hours: Monday to Thursday 9.00am - 9.00pm, Friday 9.00am - 5.30pm, Saturday 9.00am - 5.00pm, Sunday 11.00am - 5.00pm

What you’ll bring

To do well in joining our retail team, you will be confident, knowledgeable and resilient. You'll also show us your natural enthusiasm for working with people.

You'll be receptive to different personalities, and use varied approaches in your interactions with people. Success for us is all about happy customers, and that means going above and beyond to meet their needs!

No previous technical knowledge is required, just your passion for people and learning, as we’ll provide all the training you’ll need. And, with the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.

Sounds like you?

If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

At Telstra, we’re all about helping our customers connect: faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliant connected future for everyone!

Being part of Networks and IT means you will be part of a team that focuses on extending our network superiority to enable the continued execution of our digital strategy. You will be working with world-leading technology and change the way we do IT to ensure business needs drive priorities and accelerate the delivery of our digitisation programme.

As the Network Senior Software Specialist, you'll be responsible for:

• Interpreting clients (internal, external or regulatory) needs and necessities into software service designs.
• Providing expertise to end-to-end Solution Architecture.
• Designing, creating and managing API artefacts and service interface specifications. Also documenting and publishing API specifications.
• Plan, make and oversee reusable API artefacts and service interface determinations
• Working collaboratively with multiple teams and stakeholders such as- Architects, Product Managers, Technical Product Owners, Software Developers, Testers.

To be successful in the role, you will possess:

• Strong knowledge of Telstra domain consumer, small business, enterprise, wholesale telecom products.
• Extensive experience in Process modelling, Data modelling and business analysis.
• Extensive Voice, Data and IP domain knowledge and experience- VoIP, PSTN, ISDN, VDSL, ADSL2+, HFC, FTTP, Mobile, Ethernet, IP, MPLS IPVPN, IPSEC, SSL etc.
• Proven experience in Open API - HTTP, REST, JSON, XML, SOAP, TMF Open API, YAML, UML, Jira, confluence, Swagger.
• Experience in Micro-services, solution design, business analysis, Agile software delivery.

Working at Telstra brings endless opportunities to develop and grow your career with us in a creative and a success-based culture.

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

With our customers at the heart of everything we do, we’re designing innovative solutions to deliver better ways for everyone to connect, share and thrive. And that’s where our people come in – by collaborating to make great things happen.

Working within our Consumer & Small Business (C&SB) unit, our Customer Strategy team define our customer and go-to-market strategies, drawing on deep customer insights.
 

Responsibilities and Objectives:

• Manage the end-to-end resolution of High Risk complaints in a way that is sensitive and respectful to the circumstances of each complaint;
• Achieve priority resolution for complaints under management through effective stakeholder management, escalation and communication practices; 
• Create and monitor an agreed action plan with key internal stakeholders to achieve efficient resolution on behalf of the customer; Be the face of Telstra with the customer, prioritising contact and negotiating a resolution based on input provided by the triage process and application of sound business/commercial acumen;
• Keep the customer informed of progress on resolution activities, ensuring acceptance and awareness of planned outcomes; 
• Ensure that all resolution activities are undertaken in accordance with Telstra policies and procedures as well as maintaining regular, clear and accurate records of all agreed actions and outcomes in the required Customer Management System;
• Following up with key internal stakeholders within tight timeframes to ensure action is progressing within the agreed timeframe, driving accountability and resolution;
• Identify areas of opportunity in the management of customer and business issues including trends, drivers, insights and process improvements and feed into the key Corporate Risk and Customer Experience improvement programs Establish and maintain effective working relationships with peer groups and key cross company stakeholders to influence outcomes and inspire action;
• Utilise sound process and product knowledge to provide timely and accurate advice to customers;
• Apply strong problem solving ability, utilising networks to provide an exceptional customer experience;
• Contribute and support the development of policy and process where applicable;
• Ensure agreed complaint management and communications quality standards are met;
• Support and work collaboratively with the Team Leader and broader team to achieve expected outcomes; 
• Maintain composure and customer focus while solving complex situations and technical issues;  
• Re-establish customer advocacy through the timely, quality resolution of customer complaints in order to build trust, confidence and credibility in Telstra;
   

Qualifications:

• Demonstrated experience with managing complex matters and delivering effective outcomes;
• Proven experience in dispute/conflict resolution.
• Strong sense of self awareness and mature resilience skills.
• Demonstrated capability in presenting strong written and verbal arguments;
• Ability to identify business problems and translate them into solutions to improve the customer experience, productivity etc.;
• Team orientated with strong interpersonal skills;
• A passion for customer service;
• The drive to achieve and succeed in a challenging environment;
• A high level of self-awareness and emotional intelligence; 
• Commitment to achieving the best outcome for our Customers; and
• A "can-do" attitude with a strong work ethic.

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

If this role sounds like you, then we would love to hear from you to discuss this great opportunity.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Connect with Telstra

Our vision is to create a brilliant connected future for everyone. And that’s where you come in, by helping our customers to connect: faster, better and smarter.

About the role

Working at our Telstra Exhibition St. store, the job will have you on the shop floor, talking with our new and existing customers. Listening is key, as we're here to help - and for you, providing a brilliant customer experience is about finding the best possible solutions to suit their individual needs.

Whether you’re chatting about new and exciting technologies such as wearable devices, matching a broadband plan for our customers for the home or office, or discussing our products and services designed to help customers connect in new and different ways – you’ll be the face and voice of Telstra to provide personalised service and advice.

Some of the specifics

• Telstra Store in Exhibition St: 242 Exhibition Street Melbourne VIC 3000
• Full Time position.
• Store Hours: Mondays to Fridays 8:30 AM to 5:30 PM

It's no secret that we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your career with us. Also, being part of our Telstra team, you’ll enjoy access to some great rewards, discounts and benefits!

A bit about you

To be considered for the job, we'll be looking for:

• Someone with previous sales work experience particularly in Telecommunications industry
• Experience in a customer service facing role
• Great communication skills that will help you build rapport and work with others
• Previous experience in a dynamic retail industry is a bonus

Apply today!

If you’re excited at the opportunity to be part of a team where you’re trusted to deliver, empowered to achieve, and developed to reach your full potential – we encourage you to apply!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We’re all about helping our customers connect: faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliant connected future for everyone!

Being a part of our team, means you get to partner with some of the world’s most leading companies. You are directly involved in the customers journey from strategy right through to planning, while teaming up with external and internal stakeholders to transform businesses, run innovation workshops and identify areas of growth for our customers. You will have an opportunity to provide consultative commercial and technical advice on a national and global level.

Some of the specifics:

Location: Shop 3076 Level 3, Indooroopilly Shopping Ctr 318 Moggill Rd.
Full -time position
Store Hours:

• Monday, Tuesday, Wednesday and Friday 9.00AM-5.30PM
• Thursday 9AM-9:00PM
• Saturday 9AM-5:00PM
• Sunday 10AM-4:00PM

What you’ll bring
To do well in joining our retail team, you will be confident, knowledgeable and resilient. You'll also show us your natural enthusiasm for working with people.
 

You'll be receptive to different personalities and use varied approaches in your interactions with people. Success for us is all about happy customers, and that means going above and beyond to meet their needs!

Responsibilities and Objectives:

• Support the store leader in achieving customer advocacy and store profitability through operational excellence within the store;
• Provide operational leadership in a Telstra store, performing operational functions to maintain a high level of compliance;
• Accountable for governance of operations, business analytics, risk management, coaching, and operational excellence;
• Required to lead the store in the absences of the Store Leader and Assistant Store Leader;
• Utilise sound process and product knowledge to provide timely and accurate advice to customers;
• Apply strong problem-solving ability, utilising networks to provide an exceptional customer experience;

• HSE Responsibility: Take reasonable care for your own safety and the safety of others, comply with and implement any reasonable Telstra HSE instruction, policy, standard, minimum requirement or procedure, and support Telstra to meet its duties under the relevant safety and environmental legislation;

Qualifications:

• Demonstrated experience with managing complex matters and delivering effective outcomes;
• Commitment to achieving the best outcome for our Customers;
• Strong sense of self awareness and mature resilience skills;
• Approachable and can tailor style to suit individual customer needs
• Ability to identify business problems and translate them into solutions to improve the customer experience, productivity etc.;
• Team orientated with strong interpersonal skills;
• A passion for customer service.

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

If you can help us add a positive impact  to every Telstra customer’s experience, enjoy collaborating with different people and can handle challenge in any form, we'd love to hear from you.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

World-class organisations are driven by a strong sense of purpose, and our purpose is to create a brilliant connected future for everyone! Our ambition is to enrich lives and power commerce. It's why we're constantly finding new and better ways to serve our customers, clients and community across the globe.
 

You will form part of a One team culture that delivers end to end Prospect to Activate of International Freecall services for Telstra Global customers. You will deliver the best possible customer experience to the ‘Customer Required Date, Standard Provisioning Times’ and the Metrics that Matter performance KPIs.

Your role as a Voice Network Technical Specialist is to provide complex technical service, solutions and support to the networks, infrastructure, products and services supplied and operated by Telstra Global.

Employment Type: Permanent Full Time

The key responsibilities of the role are:

• Perform or participate in complex, specialised technical investigations to determine/confirm system and design standards and performance parameters for the networks, infrastructure, products and services supplied and operated on the Telstra Global voice platform
• Perform complex design and activation activities with IN/VoIP networks and associated infrastructure
• Application of knowledge VoIP and traditional Voice technology
• Participate in restoration of complex issues with the networks, infrastructure, products and services supplied and operated by Telstra

• Complete work to the required quality standards using the agreed tools, and methodology

• Contribute to technology discussions with key stakeholders to help in development of new networks where appropriate.

• Complete work assigned by work force management and/or Self assign work from the work queues

To be successful in the role:

• Experience with voice products and traditional voice technology
• Experience working with international communication service providers
• Experience in order management
• Understanding of Telstra Global
• Solving problems of complexity on various Voice technologies
• Excellent ability to write up work instructions / processes for Voice Products

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, every day.

Who we are?

Telstra is Australia's leading telecommunications and information services company employing over 37,000 staff, being the most well-known brand in the technology and communications industry.

We offer a full range of services and compete in all telecommunications markets throughout Australia, providing more than 9.6 million Australian fixed line and 12.2 million mobile services.

About the role:

Telstra Bangalore is looking out for Technology Specialist for Workday HCM (Human Capital Management) who can work with Workday Consultants and other team members to develop / configure / test technical requirements across Workday functional modules. The role also requires maintaining Workday (data corrections / incident management).

To be successful in the role, you must have:

• Minimum 3 – 4 years of experience in Workday HCM as a functional consultant.
• Workday HCM Certified.
• Good to have cross module knowledge especially in Core, Advanced Compensation, Performance & Talent, Recruiting and Learning.
• Should work independently with minimal supervision.
• Good Experience in client interaction and user management.
• Good hands-on Experience in Configuring business processes, security and reports.
• Providing fit gap analysis, business process re-engineering, configuration and data conversion
• Good Experience in Regression Testing and Workday Release management.
• Alignment and collaboration with various stake holders.
• Good understanding on incident management, day to day BAU ticket management and SLA adherence.

What can we offer you?

It's no secret we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your own career, while helping us to achieve our strategic goals. Also, being part of our Telstra team, you'll enjoy access to some great rewards and benefits!

Sounds like you?
If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, every day.

Who we are?

Telstra is Australia's leading telecommunications and information services company employing over 37,000 staff, being the most well-known brand in the technology and communications industry.

We offer a full range of services and compete in all telecommunications markets throughout Australia, providing more than 9.6 million Australian fixed line and 12.2 million mobile services.

About the role:

Telstra Bangalore is looking out for Technical Lead- Workday Development who will lead a team of Workday Developers across various Functional HCM modules and Integrations and also support Workday maintenance activities (data corrections / incident management etc)Work with Workday Consultants and other team members to develop / configure / test technical requirements  / maintain Workday (data corrections / incident management ) across Workday functional modules.

 To be successful in the role, you must have:

• Minimum 3 – 4 years of experience in Workday HCM as a functional consultant.
• Workday HCM Certified.
• Good to have cross module knowledge especially in Core, Advanced Compensation, Performance & Talent, Recruiting and Learning.
• Should work independently with minimal supervision.
• Good Experience in client interaction and user management.
• Good hands-on Experience in Configuring business processes, security and reports.
• Providing fit gap analysis, business process re-engineering, configuration and data conversion
• Good Experience in Regression Testing and Workday Release management.
• Alignment and collaboration with various stake holders.
• Good understanding on incident management, day to day BAU ticket management and SLA adherence.

What can we offer you?

It's no secret we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your own career, while helping us to achieve our strategic goals. Also, being part of our Telstra team, you'll enjoy access to some great rewards and benefits!

Sounds like you?
If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex